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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
I had to call to find out the progress on my service. I was told that work had been done when it had not.I was told that the work not done was because a part was not available. Why would parts not be available for work required for a safety recall?
You always get well treated at Harry Fairbairn
No faults found. Given advise as work that will need to be carried out. No pressure put on to get the job done.
Was happy with service although car was not hoovered after as stated which left boot marks on the carpet
car not ready at appointed time - not ready at second appointed time and was asked to wait further so car could be washed - declined this service as did not have time to wait further
The driver Martin was absolutely fantastic & a credit to the company!! done a full briefing when picking up the car so he understood fully what was required with my car! The service advisor on the other hand...not so much - very inexperienced & poor.
Based on my last visit i am very satisfied with the service received including the updates received from the team.
Fitted four tyres when instructed to fit only two tyres. Every tyre set at different pressures and not one tyre was at the correct pressure. Incorrectly repaired seatbelt and muddy boot marks left on floor mat (not bothered to hoover carpet)
Very helpful staff !
I have marked my answer as very satisfied it would have been completely satisfied but for one reason "PARKING"On arrival at the dealership I could not find a parking spot due to the amount of "Non Franchise" vehicles parked.TOTALLY UNACCEPTBLE.
Pleasant, courteous and professional service.
The one thing to let the system down was at the point of collection of the car. see question 3.All staff were very polite.
Having identified issues with a car I bought here, members of sales and service staff did everything they could to rectify the problem.
My car was collected at 08:15 and I was told I should get it back in the afternoon - I received it 18:15. I believe my car was one of the first collected on the day but work did not start on it until the afternoon. Why only 3,500 miles to next servic
slow to be attended when checking in car at reception. I was asked to make and appointment, yet despite no customers being at any of the desks, I waited almost 10 minutes to be seen.
The issue was dealt with swiftly.
Aftercare is exemplary
All staff pleasant and helpful from start to finish, especially reception staff, I chose to wait for my car and they made sure I had refreshments and wanted for nothing.
The work is fine but annoying to be greeted and then have to wait for an adviser to speak to you. it took ages just to leave my keys and I was getting a lift to work so my agitation was noticed so an envelope provided to drop them off.
ALL DONE TO MY SATISFACTION
Only comment I have is that you have to wait every time you take the car in, sometimes staff don't have the paperwork ready and printed even though car has been booked in. Other than that, always efficient staff who are knowledgeable and friendly.
Overall, very satisfied with the experience, the staff were very pleasant and courteous, the car was returned spotless. A "friendly experience".
Car was not ready until 35 minutes after we were told it would be.
Had car for 24hrs. I was told the car had been cleaned when it had not .this a lack of care. The last car I bought from Fairbairn,an M3, wasn't serviced properly and had to get big end shells fitted
Had a bit of a wait - 2.75 hours - and no one explained the hold up
Arrive give name, sit down then go to desk to sign form seems overly complicated. Not sure if this is BMW or Fairbairns
Everything I asked to be serviced was completed
Matthew the salesperson provided great assistance and help and made the purchase seamless
Lack of information about what needed to be done to repair my car
With less than 70k miles on the clock, I feel that the parts that required to be replaced should have had a greater longevity, especially as the repair was labour intensive.
very pleasant customer advisor-all queries dealt with and a repair dealt with on the day-loose central locking button
The staff were friendly and informative and went the extra mile to fit in a service and upgrades at short notice.
The rattles that were in the car appeared back after a few days.
As the service was good but booking process was terrible, see below.
Excellent customer service, welcoming and accommodating staff. Personal touch goes a long way.
The service offers a pick up and drop off which helps us immensely and is always the lovely Brian.
Car was collected from home and service was carried out although at no time did anyone contact me to ask big there were any specific problems with the car.
The MOT was carried out very efficiently and quickly, and car valeted.
prompt attention and situation dealt with satisfactorily
The car had to go back for remedial work on the previous repair.
My car was in for an MOT - happy with work done but took longer than estimated by the garage. 2.5 hrs rather than 1.5 hrs
100% excellent - first class
There was a small issue with my vehicle afterwards. The service manager has went out her way to resolve the issue.
Very happy with the Glasgow service experience. Not happy with the Irvine experience but Glasgow sorted it out and common sence prevailed thanks to the Glasgow staff contacting BMW.
Did what it said on the box.
Staff are super helpful - process has been well thought out
pleasant environment to wait but fairly long wait (1 hour)
Tried to charge me £300 for a tyre I didn't need. They have admitted they were wrong
Very efficient, able to get a "waiting appointment" thus saving me lots of time.
I was kept informed of what was happening and when car would be ready
Car picked up and returned promptly service carried out efficiently
Work carried out quickly and got my car back an hr earlier
Good pre informationCar collected and deliveredLoved the video! Car valeted inside and out
Service was efficiently carried out, the car was returned with even the interior having been sponged.
I had to phone towards the end of the day to check if the car was ready but short of that the service experience was perfect
Very good experience
Always good service
Never had any reason whatsoever to complain or criticise anything in the process.
3 days after service, warning light came on stating 'drive train you can continue to drive' Unsure what this means but it is the second incident of this warning appearing?
It was fast, effective and efficient.
Very friendly, helpful and competent staff .
No complaints, they did what they said they would when they said they would do it. Also gave me a respectable courtesy car.
Great knowledge and communication .
Details explained fully clear and easy to understand
It happens straight forwardly and friendly and clear communications
No issues at all and work speedily completed
All went well.
courtesy cars very few and far between. but they did arrange a taxi home.
I took my car in to have a ball joint replaced. Initially I was told that there was nothing wrong. Then after a 2nd review, I was told there was a problem, but they did not have the parts to do the job.
Service great and car washed and hoovered
I have never had any problems
Everything was smooth and hassle free
Always looked after
Monica was so helpful
Staff are really friendly and everything was fixed under warranty without contesting. Different garage but this was one of the reasons I left the brand the last time of ownership.
Nice work, done quickly and good communication. Auto tailgate seemed too sensitive and would open again for no reason when trying to close - this seems to have resolved itself
ERS replacement left me a coolant leak that needed immediate correction of low coolant levels. My bonnet would not close properly as the adjustment was off on one side. Both got fixed, but has dented my confidence in BMW quality measures.
See above. No reason to criticise or complain.
The staff took not of all the points I asked them to look at & gave me feedback on all of them at the end.
everything done very well
Everything was handled very well.
Always polite and good service
Polite staff. Made the experience pleasant.
I would of given 5 but car not fixed first time and they had it 2 weeks to do so . And now i have to wait till aug time to get car rebooked
Car service ok except I was told everything was ok then phoned after to be informed of a bubble in one tyre wall, should have been spotted originally?
Staff were very courteous and took care of everything and kept you informed all the way.
Overall very happy with service from Harry Fairbairn. Would have been 5 stars but unfortunately my Bluetooth has failed to pair with my phone since my car has been returned & now I hv to take to garage for them to investigate.
The previous survey asked if my car had been washed before collection.My car wasn't.
Everything was painless no problems at all
Harry Fairbairn run a first class service operation.
i find them quite expensive most of the time i also have my car handed back to me and it hasn't been cleaned inside!
no particular problem
Very pleased with everything and kept informed at all times
Failed to collect car on time - leading to an alteration to my own plans. Kept the car an extra night - to suit HF Giffnock's own logistical purposes.Found caps under bonnet not replaced properly and door trim was not refitted correctly.
looked after from the minute I walked in until taken to my car on completion
Extremely satisfied, staff always give 5* treatment to their customers
Have no complaints but I asked a question when I bought the car that to this date I still have not been given an answer.Some staff knowledge was lacking to the extent I had to prove a known fact that Bmw staff were unaware of.
Explained everything very clearly
Everything completed to schedule.
Nothing was too much
Completely satisfied as I hadn't booked my car in.I turned up asking if they could check the car for me which they did.
I was kept informed of progress and delivery was exactly as required.
I was kept informed and it was easy to communicate.
Excellent - Ansar was very helpful and seemed knowledgeable and efficient
As above, the whole process was made easy.
Everything was great other than the car was delivered with a scratch. The dealership is resolving the situation.
as per above
All round experience was excellent
Everything arranged as discussed in timeous fashion
Great- genius on collection was great.
Asked for a test drive last minute and were happy to organise it there and then
Attitude displayed by staff and manner shown throughout purchase.
Alaistair, the sales person, was very helpful, polite and knowledgeable in customising the car to our requirements.
Could not give top response as I did have to drive from Manchester to Giffnock to pick the car up as there was an issue getting the car down to the Manchester. So I did offer to drive up to collect as we wanted to ensure we had the car before holiday
Even though we had a bit of trouble after the sale it was dealt with quickly and resolved
Staff are very attentive and are willing to go extra mile to make sure your happy with the deal you are getting.
The service that I was provided with was of excellent quality and I felt I was treated very well throughout the full process from early on discussions until I drove away in my new car - everyone should experience that kind of service so I wouldn't he
Helpful sales, well looked after in the showroom.
Had great customer care at all times from Ansar Zamann at all times during the purchase of my BMW.
Overall experience with the giffnock branch was good, Matthew logue and Michelle were a great help to find me a great deal for my new car very satisfied.
efficient and polite service , nothing was a problem
Everyone has nice manners and understand the buisiness
Had to enquire about service plan myself not offered any extras. On the day receiving my car one of the bmw family showed me around my car but left half way through for another customer which was as if my business wasn't important enough
Great service, David was brilliant as always listening to what we wanted and delivered. Manager also came out to thank us for the business.
I recieved my car in the hand over room, I took my grandson with me to enjoy the experience as usual everything was dealt with in a personal manner with Andy once again thanking me for my returning custom. To use Andys words the best car yet.
As per previous response.