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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Car was booked in for an MOT. Had arranged to wait but reception did not appear to know of my waiting. In fairness they did make this happen although waiting time was a little bit longer.
car delivered, serviced and collected without issues
Local dealership had the car at 12 and only received a call at 5 (after several attempts to find out). They tried to charge £288 for the tyre but Kwik-Fit did the same tyre for £224. Eventually agreed to £234?
Quality of service
I was satisfied with the overall customer service
i was treated as an individual and my concerns were addressed
When I booked the service and MOT the agent asked if it was ''an old car'' and made the fact that is was currently SORN'd an issue.When I checked the tyre pressures after the service the RFT's measured from 8 to 28psi instead of 33 - 37psi.
very good service from HF every time I have taken my car in for a service
Took 15mins to hand over keys for service, their was an issue with service that I had to complain about and they did not update firmware as their "systems were down" I have had to rebook! Complaint was "processed" not great!
Efficient and courteous
Easy throughout the whole process with friendly and attentive staff.
Feels that I have never been given the full and honest truth
My car was with them for just over 2 weeks. The communication from service advisor was very poor throughout this period.
At first there was a couple of issues but cannot fault NIcole who dealt with me in a caring and again very professional manner. She also introduced me to her manager (Gemma) who took time to come out and most importantly listened to my grievances.
Although I had a long wait for my appointment, the service I received after I arrived and dropped the car off was exemplary.
Issues identified during service were not discussed by sales advisor during collection despite service tech advising this info would be passed on
As above. Excellent.
Very good service
Excellent service and customer well updated prior to and after completion. The coffee while you wait is a nice touch of good customer care.
From dropping my car off at the service centre in Giffnock to picking my car up , once all the repairs were completed , i received a totally professional service (IE : I was kept up to tade with phone calls and a video of what was done to the car).
Please see points above. Customer service staff on the phones should have better training to support customers correctly and not provide wrong information. Staff on site is enough staff resulting in long wait times and no comms if car is ready
Speedy work and done to a high standard
Top service , I will definitely come back
My wheels were being refurbished - excellent job
Bit of a faf waiting in turn for an interview with an advisor.
Having booked my car in early for a scheduled repair I was told that someone would call me later to confirm when the work was completed. When I had not received any call by 5.15pm I phoned to be told it would not be ready till the next day.
Car came back with scuffed bumper but was repaired quickly
I was disappointed this time. My expectations were that all tasks would have been completed on the day but this was not the case.
work as described and on time
I am very satisfied with the overall professional service received from the initial chat with an advisor, booking my car in, the staff on site. However, i have just noticed that one of the parts removed has some damge, i have to yet call the center.
Boot was not cleaned
Excellent service with new tyres
Everything good, but we were not offered a taxi to return home. We had to ask for one.
Excellent service. Good communication with me every step of the way. Liked the video sent by mechanic
Service took 2+ hours instead of 1hour 30 mins as informed.
No newspapers to read , quality of hot/cold drinks average , no better than Kwik fit really
Fixed the issue with car
No problems easy
Had a bit of a wait to see an advisor and then the key readers didn't work, but apart from that everything else was satisfactory. Andy the advisor is a pleasure to deal with and really looks after his customers.
took a reminder to get action
Did what they had to do within the time quoted
Very as opposed to completely because of failure to update details of service onto computer system on car. Left garage, found the issue and returned to be told that there was a problem with BMW software. Looking for garage to update the system!
It would be better if they could book in the car much quicker when you arrive at the garage
Dealt with issues raised.
Service has been good, staff pleasant.Waiting times to check in and collect car could be reduced
given wrong keys and service light not turned off
Within 24 hours of the car returning, warning lights flashed advising Brake pads require to be changed and drive with caution ????
The service was good but it took several visits to (hopefully) fix my car.
Easy to get booked in. Once there staff worked quickly and efficiently to return my car.
I expect good service in any bmw garage
Car was collected and returned as promised
Booking not completed correctly and several calls before it was resolved. Courtesy call then picked up from the office and I was charged the fuel for the return journey.
Staff pleasant and helpful front of house.
Bit expensive just to inflate the tyres £88 ??
It was a standard service
Still waiting on an estimate from body shop dept to repair scratched bumper.
Very satisfied here, the entire process was described in detail and ran to the timescales given, main factor for me in customer satisfaction is meeting me as the customers expectations- this could not have been dealt with any better. First class.
Harry Fairbairn Giffnock are an excellent dealership who look after all my requirements.
Purchase f the car was easy, agreeing the details, delivery was on time. Not happy with the condition of the car as it left out overnight in the rain and it has a dusty rain coating on collection, I have informed both he dealer and BMW CS.
Straight forward dealings with sales person Michael Brady.
I was satisfied with all aspects of the purchase and delivery of the vehicle.It was delivered within 6 weeks .Initially I was told it could be up to 3 months.
As above staff ensured all queries were fully answered and that there was a full understanding of the transaction. During delivery handover included a technician who went over the main controls of the car
Treated very well
Great advice and support from Ansar Zaman at Harry Fairbairn. He was really helpful and guided me through things very well. Id already put down £500 on an Audi so only entered BMW speculatively. Ansar helped change my mind and Im glad for this.
BMW are the flagship in my experience when it comes to new or used car purchases which was again proved with the way I was treated at the dealership
Flawless service fromStart to finish
Smooth hand over
Great atmosphere in the building, thanked by manager for my business which came across as sincere.
The Finance Manager, Michelle Docherty, was an absolute joy to deal with, really helpful, diligent and patient
Fantastic service from Harry Fairbairn - Giffnock. Sales rep (Omkar) was knowledgeable, and had the patience of a saint when answering our many questions, and most important put our mind to ease with regards to such a huge decision.
Everything was as expected. Service was excellent.
Very friendly staff smooth simple process
As always a great experience
Colin Shaw the sales executive dealing with me was extremely helpful in all areas involving the purchase icon sedition and then the final purchase. He also worked hard to find me the correct car at the correct specification for my needs.
The car was amazing and Ansar kept the showroom open longer for me to collect my car as I was running late from work
From arriving at the showroom to leaving with our new car, the salesperson was very welcoming and we also spoke to the manager, Richard Linden.
Only one point was a ring scratch in the door handle - BMW were happy to buff out. A couple of very minor interior superficial flaws which I can live with.
Car was 4 weeks late due to sandstorm at port. So I was told.Dealer could have kept me better informed.