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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Andrew & Marco the Service advisorsWe're very Professional
Staff very helpful
Great service from entering the door to drop off car for repairs kept informed every step of the way to leaving at the end one happy customer
As per previous response, effective and efficient throughout.
Service is always excellent - quick response.
All good. Just a minor issue of not securing the bonnet properly, but Ive been guilty of that myself in the past, particularly with the Z4.
I do not have any problems and always get the help I need
The summer tyre change over identified 2 tyres that needed replacing. This ought to have been identified when the tyre set were being changed at the start of the winter and not whilst on a ramp giving me no time to consider my options.
The fault to to car was not fixed properly
No real follow up after purchase. Also following the first service there was not an oil change- just a check on the level. There were also some minor marks on the car in the location of the work done which were fixed when I alerted the staff.
I have been using Harry Fairbairn for 26 years and as a good customer i get good price on my MOTs and servicing which makes all the difference
Terrible experience from start to finish. Have had to visit the dealership over 5 times and issue still not resolved
Had to phone the branch, while at work, on at least 10 occasions to find out the status of my service/tyre change. Met with voicemails, auto-reception voiceovers telling me all operators were busy (up to 5 minutes on hold just to speak to reception)
Every thing was explained. Completed on time.
As above. Everything was dealt with professionally and efficiently.
Car was returned valeted with the require work completed and on time.
The reception staff & service advisor (Kirsty I think) were very friendly and approachable and I was seen in just a few minutes. Everything was explained in detail leaving me satisfied with what was happening & my car was ready earlier than expected.
There is moisture in the rear lights. The service advisor refused to leave his desk and walk 20 yards to view the car. He insisted that he had to make an appointment for me to return 3 weeks later so someone could inspect the problem. A waste of time
Mot performed as expected
any problems I had were dealt with immediately
Staff have been very good and helpful.
Staff are always very pleasant and helpfully. Car is always completed on time.
Marco , Service advisor was very good Mark service control, was also very good Thanks Boys
Welcoming, friendly and knowledgable staff who provide a first class customer experience.
First class service friendly staff
You are kept up to date with the progress of your service
Very courteous and efficient staff. Timetable re completion of work, accurate and kept up-to-date with progress via mobile. Also, without request, invited to use taxi facility which I gratefully accepted. Car beautifully cleaned after service.
As above re washers and also stated car would be returned by 4pm, made plans accordingly and car not returned until after 6pm and as result kids missed swimming lessons which were non refundable.
Was advised if there were any concerns and what had been carried out
All work completed and to time
This is the 3rd time we have had a problem with our car - each time you have to book in you have to wait around reception for a long time before you either book in your call or collect it. The problems weren't resolved on prior 2 visits
Good job well done.
Although they carried out the work (mot) on my vehicle swiftly, no time frame was given to me by the service staff, with the receptionist asking myself how long I'd be waiting for.
Not only did they carry out my service but they washed and hovered my car for me which was very welcome indeed.
Great service from drop off, car was repaired under warranty and washed and vacuumed when I picked it up
The customer service was fantastic, however the timeframes provided when I booked the appointment were clearly inaccurate and as a result I had to explain to my workplace why I was much later than expected, putting me in a difficult situation.
Attention to detail
see other boxes
Staff were indifferent.
I was kept up to date at all times on progress.
service was efficient and thorough
only as my comments above regarding my sat Navigation where is poor.
Service was fine, however I am disappointed with the car wiper blades. I believe they should be replaced under warranty however the service assistant was dismissive.
Dealt with any problem the might have arisen
Everything was perfect
Didnt get car back within the day
The experience was fine and gave me no problems
car not ready at appointed time - always the case when car is left for a service
No quibbles and everything seems as expected
I felt that since the purchase of my car through to the services etc I have received, the staff have been helpful enough & answered most queries I have had regarding my car.
The work was carried out quickly but Lisajane the service advisor was very rude and cheeky.
MOT took longer than I was advised
BMW staff were excellent
i was un happy as car was there for few days and i had to use uber to go wherever needed
The recipet for work showed millage as 17000 however the millage was 17600
They did everything possible to fix the problem. Good communication and flexible with my need for the car.
Courtesy car went into fuel reserve as soon I drove out of complex, 2nd time this has happened. Although passing its first MOT and no sensors indicating significant wear I was advised I needed new front discs and pads at a cost of £760.
Prior to my car coming in I visited the service department to report my centre arm rest being broken but nobody was available to check therefore when the car was booked in they told me it needed a new arm rest and would need to come back
They quickly dealt with the issue I had with my vehicle in an extremely efficient and professional manner.
I received a video of my which indicated clearly the additional work that was needing done to my car. I could also see that my car was getting worked on. It was an excellent way of communicating with me.
The work carried out is completely satisfactorily as was the customer service received from the personnel involved. The issues identified should have either been dealt with at the sale or at least made me aware of repairs required within 6 months of
Problem has not been fixed
Delay in work on car being completed being a mix up between Sercice Dept. and technician
Kept waiting at service department for over 30 minutes before being given courtesy car. Courtesy Car had no washer fluid in it and tyres were needing air. Further wait while they went for fuel. Problem with car not identified do return visit booked
See previous answer
Everything i wanted done was done to my satifaction
Got regular updates on my car
Very quick courteous service.
Quickly identified issue, kept me informed
Andy was very helpful and kept me informed throughout the repair, making sure to pass everything onto another advisor for his day off.
The customer service in Reception was fantastic and woth rhe service agents too. Although it took just over a week to get the car fixed I received a courtesy car which I was more than happy with.
professional and friendly staff
I asked that my car was returned to my work at 4pm-4.15pm at the latest after having work done. I had a 5pm commitment and said that to the gentleman who picked my car up at 8.30am.My car was finally dropped off at 5pm.
Sense of trust in everyone involved. They seem to care!
I was kept up to date with my cars progress and even offered a lift due to the extreme snow we were experiencing that particular day.
Thought the brake fluid change would be included in the service. Disappointed have to pay for fluid change in a few thousand miles
Their attention to customer experience and detail.
Purchased new X3 delivered with 2 faults, external door trim and mirror software after several visits, numerous phone calls,software fault apparently cannot be resolved until end of February, unacceptable for this level of vehicle.
As I've said above, HF are very very good. Their staff are friendly, engaging, knowledgeable and efficient and their chief mechanic Tom Church always ensures the best of personal service, seeing always that there is proper added value for money.
As previously mentioned
As the work on car was done to high standard and was keeped in the loop from start to finish
Great pick up driver and communication from service department
First experience of HF. The meet and greet was very poor with little to no information forthcoming. We made our feelings known and on return to collect car they apologised and were most helpful - Kirsty in particular. Not sure would want to revisit
Great care taken with my visit
Again refer to previous submission.
Service advisor was very helpful and a good communicator, work carried out was to a high standard which fixed my car, professional branch
Great customer service. Price bit expensive
Repair was done but my selling branch did not initially authorise the work, I feel the Harry Fairbairn team could have done more rather than have to fight with the branch myself, they also claimed to have topped up my washer fluid (they didn't)
Better than expected.
service and mot completed while I waited within 3 hours. God seating area with WiFi, tv and drinks provided.
All work was carried out, however I was also expecting the car to be cleaned. This didn't happen.
Good stuff, good quality, good timing.
Quick and informative, no messing about by the staff, clear answers as to what went on and why.
They collected my car. sent me videos of any issues so it was clear what needed to be done and returned the car having cleaned it inside and out. The staff have always been very friendly but very professional at the same time.
As above but three visits to fix fault is a lot of my time wasted
MOT took 2 hours longer than advised. A bit disappointing as sitting around for 3 hours
excellent service,compleated on time,informative staff
Too long to wait on collection of car.20 minutes from arival to departure (with nothing to pay!) is too long to wait, despite coffee, tablet & pleasant surroundings
a minor glitch with feed back prevents complete satisfaction
Knew what to expect due to briefing by salesman, process didn't take long.
great service - friendly - went on test drive and technician was good - main reason is the sales manager Andy Brogan who I keep going back to
Purchasing the car was easy, delivery was poor.The car wasn't ready and was eventually parked outside the showroom and found to be covered in dust which had been wiped with a cloth. The interior was also dusty.
sales person Omkar very knowledgeable
The only unsatisfactory part was the delivery of the car. It was a new car priced over £ 40K but was delivered in the dark in the rain in the customer car park. Really? When I bought my Lexus Rx 450 h, they made the delivery so very very personal.
I had to wait an extra few days to take delivery of my car as the back bumper was scratched the day before I was due to collect it. Unfortunately one of these things, however the way the situation was dealt with was excellent.
All issues taken care of.
Warm and friendly welcome from David Segal and the team. Lots of refreshments offered and nothing was too much trouble for the BMW team at Harry Fairburn. They were all polite and extremely professional.
Service was excellent from start to finish
Donna Ward who dealt with us was excellent throughout the process and the car was delivered exactly on time.
I feel i got a good deal and love the car
Excellent service , car waiting for us on arrival
Great service, some issues with the car and delivery was a day late but we were kept informed all the way.
made to feel comfortable
The salesperson was friendly and accomodating and kept good communication with us.
The salesman went to extraordinary lengths to satisfy my requirements
welcoming and friendly
I have dealt with Harry Fairbairn many times over the years and have always found them to knowledgeable and attentive. This recent experience was no different
Was completely satisfied with the experiance
as before great service and felt wanted
excellent service, help and support
Straightforward with no hassle.
The purchase of my new car was a very satisfactory experience.
Harry Fairbairn at Kirkcaldy is always very welcoming and helpful during the whole process
Delivered on one and informed every step of the way
The purchasing process was excellent the salesman listened to what I wanted for my vehicle and I was kept informed of the status throughout the waiting period. When I went to collect I was given my personalised vehicle.
Excellent Experience as always
The girl who dealt with us couldn't have been friendlier or more efficient.
Everything ran very smoothly with no stress for me at all
Once our initial problem was sorted out, we were happy with our experience at BMW.
Excellent service from the garage, very professional and great knowledge of the products.
Only problem was dealership was not interested in taken back car originally bought from them 320d
Excellent service and hassle free
Made to feel valued
Our experience on the day was excellent. Our nominated salesman was professional in every respect. It was clear that he wished to provide us with the best information possible to help us to decide on the best model to meet our needs.
We were happy with service we received from the centre
Excellent all round!
The original car we went to see was not up to the standard we expected. The salesman was also disappointed with it. However he was very helpful and showed us alternatives, one of which we bought
Great customer service
Staff at my local branch in Giffnock are wonderful. My salesman David Segal was great to deal with delivered everything he said he would. My family and friends now go there because of the way I was dealt with.
Robbie Oliver my sales person was confident in terms of his product knowledge as well as making me feel like I was the only customer he had.
The sales executive took his time to explain the difference in levels. I had already done my research and had decided on a 2 series. Test drive organised at a time that suited me.
Good Product Knowledge. Again could not do enough for you.
Very good service from dealers. Practical advice and guidance given individually