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ABOUT US Harry Fairbairn Giffnock BMW.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was completed satisfactorly. The driver who returned my car alerted me to an an issue with my car and it would need a fault sorted and booked in. No contact now 3 weeks after the service date to alert me of the fault or a date to fix. Poor

Service

The problem with the air distribution doesnt seem to have been fixed properly

Service

Excellent service as usual, but I need to follow up on a small query about the report given on tyre wear which seems odd.

Service

Couldn't fault the service!

Service

All of the staff at Harry Fairbairn, Giffnock were absolutely fantastic and I was really impressed by the customer service levels.

Service

My car showed a service light however it just hadnt been reset from its previous MOT or service. BMW should be able to tell when a customer books in for a service if the vehicle is actually due a service.

Service

service was excellent but not happy to be chanced up about the survey 4 times

Service

Car repaired in lessnthan 8 hrs and courtesy car provided.

Service

I was completely satisfied.

Service

I delivered the car to them on Saturday 23rd December and they had it ready ahead of when I expected to get it back.

Service

Attentive staff who focussed on my needs as a customer

Service

Simple process and communications

Service

The car was back well within the agreed time and it was no inconvenience at all.

Service

As above

Service

Always very courteous. This time on the PC- the weather app showed but did not function & overnight the clock reset to 12 and fuel consumption and trip figures also reset to zero. they failed to cure-said system tested ok- it was not so rebooked !

Service

Easy changeover to winter tyres and wheels ; no charge

Service

Staff are friendly and helpful, but receiptionist is performing two functions (answering hones and greeting clients) this leads to delays when arriving at the service department.

Service

Would have liked a phone call to confirm car would be ready for collection on specified day.

Service

The service was fine, glad to have had it done, I was also expecting the replacement sump cover to be fitted, but the incorrect part had been ordered. I was also told to expect an egr update and programming, didn’t happen.

Service

Service took far longer than was promised, and longer than it should have taken for a very minor repair. Three visits to the dealer over two days was very inconvenient.

Service

I believe that costs are being cut (to extreme). Was very disappointed that HF have stopped providing a taxi to my work when I drop the car off - now only to the nearest bus/train stop (big deal!) Is it really worth losing customers over a £9 taxi f

Service

From calling to discuss the problem with the car through to diagnosing the fault and completing the repair there was never any issue. Staff knew what they were doing and fixed it

Service

I was satisfied with the service received including updates.

Service

Car collected on time. Kept up to date with progress etc. Car delivered on time. Great service

Service

Car was ready on time. Service work carried out to my satisfaction.

Service

service was fine and on time

Service

From appointment to vehicle pick up, it all went smoothly.

Service

Great help from all staff I engaged

Service

Fitted us in at very short notice

Service

My car was repaired and also cleaned/ valeted

Service

car in - coolant light coming on regularly despite coolant level continually topped up - car examined, no issues found. No communication to indicate this or listen to my explanation of the recent history....comments - BMW coolant not being used !!!

Service

When reversing my car, there was a very noticeable ‘clunk’ from the front offside wheel area. I booked the car into Fairbairn’s and was told after examination, that it was just a ‘feature of the car’. Felt I was fobbed off a bit.

Service

Great attentive staff who made purchasing the car a really positive experience. They have attended to all questions I have asked professionally and promptly. Made the purchase a pleasure.

Service

Everything explained. Good listeners

Service

The service was excellent.

Service

Was told i will get a courtesy car but instead the poor service gave me a free taxi home then i had to pay for a taxi coming to hair fairbairn because they didn't phone anyone to arrange a pickup

Service

I had a puncture to tyre and obviously not booked in but was fitted in to system and new tyre fitted.

Service

A courtesy car would have giving 5 stars

Service

The issue wasnt resolved and i was effectively dispatched to read the manual and clean the seats

Service

Service I received was excellent and the work was executed in a timely fashion.

Service

Great communication

Service

HF staff are friendly, efficient and happy. And happy to help.

Service

As always they look after their customers

Service

For the reason given above.

Service

No issues, great service

Service

Online booking accepted and confirmed for service , MOT and pre-warranty expiry but branch phoned to cancel MOT because no slot available. Anticipated 1 day in Branch but vehicle retained for 3 days. Promises made to provide updates etc not met.

Service

Harry Fairbairn are an excellent dealership. On this occasion they made huge efforts to get my car ready for me in time to make a trip.

Service

Car was repaired on time and delivered back very clean inside and out. I would have liked more detail about the exact wear and tear to disc brakes and pads. I think women are always treated that bit worse than men, garages expecting us to accept

Service

Very happy with work

Service

My car was damaged at Harry Fairbairn Kirkcaldy by a salesman, and eventually sent to the Glasgow branch for repairs. The dealer principal of both branches washed his hands of the situation, which only added more hassle and problems.

Service

It was just a car service.

Service

Service advisor Monika was excellent.Kept us fully informed and had a very professional and friendly mannaer

Service

Thought the work could have been completed quicker than 1 full week though. I to call first for an update

Service

I had to return to branch as the service interval reminder was not reset. It felt like I was inconveniencing the branch when I had to call back to ask for this to be done.

Service

very satisfied with the service

Service

I have owned cars for 45 years and this is consistently the best service partner I have ever experienced! Nothing is too much trouble. Every staff member is courteous and extremely helpful.

Service

Service was quick and thorough.

Service

Excellent experience supported by a friendly and knowledgeable customer advisor... Kirsty

Service

No issues on this matter.

Service

The service engineer did everything required, what more is there to say. I arrived on time, they did the work over the time they said and it wax completed when they said it would !!

Service

job done on time-curtesy car supplied

Service

No complaints to offer

Service

As previous statement.

Service

Hassle free and extremely polite and professional

Service

The car wasn't fixed after 4 days?? I then had to take time off work and keep my son late for school to pick up another car. I didn't even receive an apology and was made to feel as if it was my fault. Poor form!

Service

After denying I had an issue in the first place they have now recognised the issue but have done nothing to resolve it.

Service

I have a number of classic BMWs and they are terrific at sourcing parts and generally maintaining them to the highest standard.

Service

cheerful staff

Service

I booked my car in for a BMW recall service on the seatbelt mountings.On arrival I was told that there wasn't mechanic at the garage who could do it. I had to re-book and return at a later date. Very satisfied with the eventual result.

Service

Arthur was very informative And Andrew service advisor kept me updated

Service

Service and time it took we’re very good

Service

The staff did everything possible to understand and address the issue with my car. I was kept informed of progress and was aware of the cost associated with my repair as soon as it was available.

Service

It has taken too long, wasted too much of my time money and trust - buying this car has been a nightmare.

Service

Colin Shaw Sales Executive at Harry Fairbairn, Giffnock Glasgow was very professional and helpful throughout the whole process of purchasing the car

Service

Professional, friendly, attentive

Service

Very efficient, friendly and capable

Service

Good apart from the delays described above.

Service

See above,sales process was at first great, service after sales appalling.

Service

Job was done efficiently with no hassle.

Service

The service appeared to go well and the car was clean on its return to me which all went smoothly. I was informed that I would be contacted re a couple of issues which required further attention within 3 weeks however to date no contact has been made

Service

Had it not been a warranty issue - I would have had to wait in the queue

Service

Collected my car from work and delivered exactly on time

Service

Due to technical issue with extractor fan in the paint shop had to wait best part of 3-4 months to get fixed. Once it was in was spot on

Service

The car was in for a routine service and the repair of a problem with the comfort access on the front drivers door. The fault was reported to have been fixed but on collecting the car I discovered that it had not been fixed.

Service

They kept me supplied with coffee and information

Service

car returned as planned with service completed

Service

I was kept informed at all times with the progression of the service and when I phoned the call was answered very quickly.

Service

Easy to book and all works carried out on time. Service advisor was helpful and polite

Service

No complaints at all, everything went as planned

Service

I discovered my MOT had expired a week ago. Phoned Harry Fairborn and they promptlyorganised an MOT and service for the next day.

Service

Prompt attention to my fault, speedy diagnosis and excellent customer service. They could not unfortunately source the replacement part until next day so I was unable to wait for this (en route South to Spain).

Service

Car was tended to at the time and cleaned before returning

Service

I felt like it cost a lot compared to other cars and services.

Service

I have used other manufactures were the technicians video the service to show you what they have done. I found this very informative.

Service

efficiency

Service

Good but room for improvement

Service

Tyre pressures not checked warning light came on next day

Service

Excellent work carried out and despite the car needing a really good clean inside & out it was perfect - like a brand new car when I got it back.

Service

The defect on the car was quickly identified, the spare part sourced, and the repair carried out without too much delay.

Service

This is my Wife’s car requiring a brake fluid service, she does less than 10k miles per annum , why could this not have been done when serviced earlier in the year?

Service

Car boot was not workingTyre pressure was very low within 2 days of getting car back. Paid £300 for 1st service, disappointing tyre pressure not checked

Service

Overall good service, although car was dropped off at wrong company meaning I had to get a taxi from my work to pick car up but taxi was organised and paid for by yourselves and service advisor was very apologetic so I couldn’t complain too much.

Service

Easy process, well explained and price for brake pads confirmed before work done. Car valet before I collected it. Mark the advisor spent time to run through everything.

Service

Did not get a full answer on my service monitor (needed an MOT but customer service rep did not know how this was derived. Had bulges on a tyre only 4 months old, was not advised about tyre insurance.

Service

Very friendly staff, prompt and knowledgeable

Service

The fault not completely fixed or identified despite the car being in the garage for 7 days

Service

Gemma and the service team always make me and my family feel welcome and valued.

Service

I had to re-arrange the service to a later date, upon arrival at Harry Fairbairn Glasgow I was told the service hadn't been booked in for the new date. However, the staff were very accommodating and managed to fit the service in.

Service

All the required work seems to be completed. Valet' service.

Service

I was disappointed no pick up service or curtesy car was available or offered to me.Also, I was not told when making the appointment where the service department was located, as this was my 1st visit I arrived at the sales garage to be turned away.

Service

Service was excellent.

Service

Communication from harry fairbairns wasn’t what I’d have exspected. I was phoning every two days for updates on how Work was going and had no idea when I was getting car back. I never once received a call to tell me how it was all going. 12 repair.

Service

Harry Fairbairn Giffnock gives excellent service from start to finish (booking, the works, delivery). Definitely the place to bring your BMW for services, repairs, advice, etc.

Service

The service and care is always excellent.

Service

Courteous staff very professional car returned valeted

Service

Andy was very helpful but be went to a another branch to cover for a few days and a girl called to tell me my car wouldn't be ready u too Friday afternoon and I was meant to pick the at up Friday morning. Never got the a call on Friday just a text..

Service

Harry Fairbairn were excellent. Offered me a courtesy car as I live quite far away. Service, reception and overall customer experience was excellent.

Service

My first service, so I was not in the service Dept. that long and the service was completed in the timeframe I was given beforehand.

Service

Vehicle left , work done, vehicle collected!! That's all I asked for and received!

Service

Service was carried out as promised and in the time given

Service

The work was carried out quickly and efficiently and the car was returned in showroom condition.

Service

Good communication from staff , accurate costs , car presented well on completion

Service

Only one of the reported problems was resolved, the creaking tailgate.The other problem, the rattle from the front, was not resolved. The re-fixing of the door panel did not resolve the issue. In fact, it introduced a new problem.

Service

Efficient and friendly staff No messing about

Service

Extremely straightforward process

Sales

The salesman went out of his way to be helpful, including arranging a test drive for my wife. I was happy with the financial arrangements, and ended up with a fabulous car that I love to drive, tho it’s my wife’s.

Sales

My car was not delivered when it was supposed to over 1 week late this was not a problem but inconvenient.

Sales

the salesman recommended the model and then sourced the car for me.

Sales

Our sales advisor Peter Bell was fantastic, he was patient, knowledgable and very helpful at getting me exactly what I wanted. Product genius Wahid was also very calm patient and informative on test drive

Sales

Was a very quick turn around from finalizing the deal to receiving the car, handover processess was very good as well.

Sales

We were made to feel at home every time we visited and have never enjoyed buying a car so much .

Sales

I had a sales rep called matthew logue very good to get along with helped a lot and always gave info with delivery of car

Sales

All staff are helpful, salesman was very good, knowledgable and keen to secure business.

Sales

everything perfect

Sales

Exceptionally helpful sales advisor at Giffnock Harry Fairbairn

Sales

A small issue with the sat nav system not being set up at time of pick up service team should ensure this is completed before leaving the building

Sales

Michael Brady based at the Harry Fairbairn BMW dealership, Giffnock, Glasgow, kept my wife and I fully updated in respect of the vehicle delivery process at all times. He provided a professional service commensurate with a BMW dealer best practice.

Sales

My sales executive Brian Dragoonis was very knowledgeable about the car I wanted. He was very friendly and helpful with any questions I had. He also gave good advice about any extras I was thinking of adding. Very pleased thanks Brian.

Sales

Well managed by Salesman. I had experience in what I was buying so the whole process was pretty smooth.

Sales

We always receive a warm welcome at Fairbairn. Staff are happy to leave you to look but also encourage you to ask questions. There is never any pressure to buy or add features - they listen to what you are looking for!

Sales

Sales person was attentive polite and went the extra mile to ensure a good sale for both parties

Sales

Staff were very knowledgeable both sales and bmw genius. There was no agressive push to purchase the car and a models where available for test drives.

Sales

Sales executive was excellent throughout. Very professional and experienced. Took the time to listen and respond to all my questions and comments. Did not exert any pressure to buy.

Sales

Sales Executive was knowledgeable about the product & the process. Genuinely felt he was in my corner to make sure that each step explained, issues resolved and communication first class. His access to certain 3rd party products was overly complex.

Sales

The whole process was seemless and the sales consultant was extremely helpful

Sales

Nice environment, friendly people,

Sales

Did not go to a centre

Sales

The purchase of my car was fine, and I visited showroom on several occasions where I was made to feel welcome and any questions were answered. The delivery of my new car was very quick.

Sales

My car was sat out in the rain rather than in a booth for collection. However, all staff I interacted with were great.