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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Tyre pressures not checked warning light came on next day
The defect on the car was quickly identified, the spare part sourced, and the repair carried out without too much delay.
This is my Wifes car requiring a brake fluid service, she does less than 10k miles per annum , why could this not have been done when serviced earlier in the year?
Excellent work carried out and despite the car needing a really good clean inside & out it was perfect - like a brand new car when I got it back.
Car boot was not workingTyre pressure was very low within 2 days of getting car back. Paid £300 for 1st service, disappointing tyre pressure not checked
Overall good service, although car was dropped off at wrong company meaning I had to get a taxi from my work to pick car up but taxi was organised and paid for by yourselves and service advisor was very apologetic so I couldnt complain too much.
Very friendly staff, prompt and knowledgeable
Easy process, well explained and price for brake pads confirmed before work done. Car valet before I collected it. Mark the advisor spent time to run through everything.
Did not get a full answer on my service monitor (needed an MOT but customer service rep did not know how this was derived. Had bulges on a tyre only 4 months old, was not advised about tyre insurance.
The fault not completely fixed or identified despite the car being in the garage for 7 days
Gemma and the service team always make me and my family feel welcome and valued.
All the required work seems to be completed. Valet' service.
I had to re-arrange the service to a later date, upon arrival at Harry Fairbairn Glasgow I was told the service hadn't been booked in for the new date. However, the staff were very accommodating and managed to fit the service in.
Service was excellent.
I was disappointed no pick up service or curtesy car was available or offered to me.Also, I was not told when making the appointment where the service department was located, as this was my 1st visit I arrived at the sales garage to be turned away.
Harry Fairbairn Giffnock gives excellent service from start to finish (booking, the works, delivery). Definitely the place to bring your BMW for services, repairs, advice, etc.
Communication from harry fairbairns wasnt what Id have exspected. I was phoning every two days for updates on how Work was going and had no idea when I was getting car back. I never once received a call to tell me how it was all going. 12 repair.
The service and care is always excellent.
Courteous staff very professional car returned valeted
My first service, so I was not in the service Dept. that long and the service was completed in the timeframe I was given beforehand.
Harry Fairbairn were excellent. Offered me a courtesy car as I live quite far away. Service, reception and overall customer experience was excellent.
Andy was very helpful but be went to a another branch to cover for a few days and a girl called to tell me my car wouldn't be ready u too Friday afternoon and I was meant to pick the at up Friday morning. Never got the a call on Friday just a text..
Vehicle left , work done, vehicle collected!! That's all I asked for and received!
Good communication from staff , accurate costs , car presented well on completion
The work was carried out quickly and efficiently and the car was returned in showroom condition.
Service was carried out as promised and in the time given
Efficient and friendly staff No messing about
Only one of the reported problems was resolved, the creaking tailgate.The other problem, the rattle from the front, was not resolved. The re-fixing of the door panel did not resolve the issue. In fact, it introduced a new problem.
No courtesy car despite being booked in advance due to having two young children (<5yrs) and previous appts that could not be changed. Collection/delivery service driver was great but let down by HF as did not return car at predetermined time.
As a result of my car being in for a minor repair to bodywork when I uplifted it a part of the paintwork was not to mt satisfaction however this will be rectified as soon as practicle. the body shop manager has been a credit to the company
Was a bit unclear where to take car for the service. Took it back to where I bought it as thats my experience with cars in the past. To be told it was not here.
Tom, your very experience engineer at Giffnock Service Centre made me completely at ease with leaving my car for it's health check.
Good service, picked up car and dropped off exactly when they said they would.
Couldnt of asked for a easier service
Easy to arrange then rearrange appointment
I was informed regularly throughout the time my car was in the garage and the repair has been carried out to a quality standard.
I was welcomed and given a comfortable place to wait on my service being carried out and offered tea/coffee at various times throughout my stay. I was also informed at every stage of the service and updated as to the progress.
Thats my opinion
Delivering a high standard of service that you would expect from a premier brand
Alloy wheel diamond cut , excellent result and attention to detail , also polished out minor scratches on other wheel ,surpassed my expectations , that's what great service does
The staff were very attentive and courteous.
The service was prompt, convenient and efficient.
Excellent honest customer service reliable fast and efficient
Still awaiting return call re issues
Only lack of accessible parking can spoil excellence
The service was fine, however the information provided to me in relation to work required was incorrect and the price of tyres are 30% higher than elsewhere.
From the start we were given the experience of hospitality and all round were happy with the advice and knowledge we were given
Nothing too much for the staff, made me numerous coffees, checked I was comfortable waiting and very pleasant.
Never got speaking to anyone at the bodyshop. Just dealt with service reception who new nothing about body work repairs
excellent showroom with plenty of cars to view and test drive if you wish. nice pleasant staff that aren't too pushy but have all the information that you require
The quality of the customer service was second to none. When my service was complete I even received a video from the technician explaining what he had done on my car.
Fairbairns of Glasgow were sympathetic to my upcoming drive to London. They not only replaced my punctured tyre, but checked many other basic items prior to my journey.
The car was serviced and cleaned.
This is now my second service. Everything runs efficiently. Progress updates during the day on the car are excellent. Risks that the car may not be ready until the next day were highlighted very early and managed. Communication is the key
Did everything as asked for and more.
Service was good. However car was not washed or vacuumed and not ready for agreed time
Told it'd take 90 mins, so we left and returned in 70 mins and were asked when we expected to collect our car. We said "90 minutes after check-in so, in 20 minutes". We were told "the technician is on his tea-break". However, it was ready in time.
Everything ran exactly to plan and everyone involved in the booking to completion process was efficient and poilite. Excellent service, couldn't fault a thing.
Did mot gave report on car
See previous response
Took a little longer than anticipated. I waited for minor work at the showroom.
This was my first visit to the Irvine branch my reason for coming in due to poor treatment in my local branch.
Have no complaints whatsoever
Years of experience with Tom Church chief engineer
They listened to the two problems I complained about and straight away took me with a mechanic to test drive the car to see if he could replicate the problem but did find the problem I was having a full health check was carried out s/wareupdated
Over the years having had several new cars they have always carried out work to the highest standards always with a customer based attitude nothing is to much bother to them. They ensure that you are completely satisfied.
Always thorough and clear
They did better thann I expected.
Service was fair but nothing special
Collected serviced and returned cleaned. New payment system not liked, why not take over phone, I had to visit dealer next day to pay, having been out when car returned and unaware of change.
You always get well treated at Harry Fairbairn
Was happy with service although car was not hoovered after as stated which left boot marks on the carpet
car not ready at appointed time - not ready at second appointed time and was asked to wait further so car could be washed - declined this service as did not have time to wait further
Based on my last visit i am very satisfied with the service received including the updates received from the team.
The driver Martin was absolutely fantastic & a credit to the company!! done a full briefing when picking up the car so he understood fully what was required with my car! The service advisor on the other hand...not so much - very inexperienced & poor.
No faults found. Given advise as work that will need to be carried out. No pressure put on to get the job done.
Very helpful staff !
I have marked my answer as very satisfied it would have been completely satisfied but for one reason "PARKING"On arrival at the dealership I could not find a parking spot due to the amount of "Non Franchise" vehicles parked.TOTALLY UNACCEPTBLE.
Pleasant, courteous and professional service.
My car was collected at 08:15 and I was told I should get it back in the afternoon - I received it 18:15. I believe my car was one of the first collected on the day but work did not start on it until the afternoon. Why only 3,500 miles to next servic
The one thing to let the system down was at the point of collection of the car. see question 3.All staff were very polite.
Having identified issues with a car I bought here, members of sales and service staff did everything they could to rectify the problem.
All staff pleasant and helpful from start to finish, especially reception staff, I chose to wait for my car and they made sure I had refreshments and wanted for nothing.
The issue was dealt with swiftly.
Aftercare is exemplary
slow to be attended when checking in car at reception. I was asked to make and appointment, yet despite no customers being at any of the desks, I waited almost 10 minutes to be seen.
The work is fine but annoying to be greeted and then have to wait for an adviser to speak to you. it took ages just to leave my keys and I was getting a lift to work so my agitation was noticed so an envelope provided to drop them off.
Overall, very satisfied with the experience, the staff were very pleasant and courteous, the car was returned spotless. A "friendly experience".
Car was not ready until 35 minutes after we were told it would be.
ALL DONE TO MY SATISFACTION
Only comment I have is that you have to wait every time you take the car in, sometimes staff don't have the paperwork ready and printed even though car has been booked in. Other than that, always efficient staff who are knowledgeable and friendly.
Had car for 24hrs. I was told the car had been cleaned when it had not .this a lack of care. The last car I bought from Fairbairn,an M3, wasn't serviced properly and had to get big end shells fitted
Everything I asked to be serviced was completed
Arrive give name, sit down then go to desk to sign form seems overly complicated. Not sure if this is BMW or Fairbairns
Matthew the salesperson provided great assistance and help and made the purchase seamless
Had a bit of a wait - 2.75 hours - and no one explained the hold up
With less than 70k miles on the clock, I feel that the parts that required to be replaced should have had a greater longevity, especially as the repair was labour intensive.
Lack of information about what needed to be done to repair my car
very pleasant customer advisor-all queries dealt with and a repair dealt with on the day-loose central locking button
The staff were friendly and informative and went the extra mile to fit in a service and upgrades at short notice.
The rattles that were in the car appeared back after a few days.
The service offers a pick up and drop off which helps us immensely and is always the lovely Brian.
Excellent customer service, welcoming and accommodating staff. Personal touch goes a long way.
As the service was good but booking process was terrible, see below.
Car was collected from home and service was carried out although at no time did anyone contact me to ask big there were any specific problems with the car.
Sales person was attentive polite and went the extra mile to ensure a good sale for both parties
Staff were very knowledgeable both sales and bmw genius. There was no agressive push to purchase the car and a models where available for test drives.
Sales executive was excellent throughout. Very professional and experienced. Took the time to listen and respond to all my questions and comments. Did not exert any pressure to buy.
Sales Executive was knowledgeable about the product & the process. Genuinely felt he was in my corner to make sure that each step explained, issues resolved and communication first class. His access to certain 3rd party products was overly complex.
The whole process was seemless and the sales consultant was extremely helpful
Nice environment, friendly people,
Did not go to a centre
The purchase of my car was fine, and I visited showroom on several occasions where I was made to feel welcome and any questions were answered. The delivery of my new car was very quick.
My car was sat out in the rain rather than in a booth for collection. However, all staff I interacted with were great.
Everything was took care of from the sales executive i delt with from the start
Both the sales representative and the 'guru' were efficient and professional in their attitude.
Everything that I was told was delivered
Been very good.
BMW dealers consistently good.
As above Ansar provided excellent customer service
The salesman (Alastair Crawford) was in touch with me throughout the process and the car was available when agreed. The presentation of the car was first class and the knowledge of the dealerships tech advisers from test drive to collection was A+
The giffnock branch have excellent customer service from every member of the team
My centre was Harry Fairburn my salesman was Alistair Crawford who was excellent and gave me all the information l needed to make a decision.
Very well looked after
the salesman took care of everything
Staff were excellent, facilitated the sale and have delivered everything they said they would to date
good service--clear --stuck to figures stated
Everything was very well done.
Ray was excellent, very efficient and explained everything in great detail.
We got the car with the specifications we wanted and got delivery very quick
The centre it lovely everyone is veey friendly and my car arrived when mark said it would
Made to deal very welcome and sales man helped emensly
The answer would be higher but for a mistake with the delivery date which meant I had to wait 3 days for delivery.
The experience has been excellent from initial contact with the salesman (Alastair Crawford) via social media, through the test drive, delivery and follow through post purchase. The BMW Genius who did the handover could have been more helpful though.
sales assistant was very helpful and understood the spec of the car fully. Only point that could have improved on is more regular updates on where car was in the build and delivery process as it would help me manage better arranging my insurance.
Impressive customer service from reception to test drive and sales discussions. At no time did I feel pressured. The showroom is a friendly but business like environment. This was a very smooth transaction.
easy to deal with and car ready in time
The entire process, from arranging a test drive to picking up my new car was handled in a very professional, efficient and friendly manner. We were very impressed by the high level of service received.
Ambience of centre.
Everyone was very friendly after attending the approved used BMW where no one acknowledge me I was very impressed with the service at the branch
Very quick stress free service
The team made everything easy
Salesperson (Colin Shaw) was good at negotiating the deal and kept me informed of progress of car order. Handover of car was particularly good
Only issues were the high road tax (£450) in the second year was not explained clearly and the AdBlue change was only discovered when I went to refuel my car for the first time. This was my fourth 5 series but first with this technology. A surprise!
Very helpful and friendly
My sales person (Ansar) was great.
As above. All a very stressless experience with no sales pressure. I have been dealing with Harry Fairbairns , mainly service dept & the remarkable Tom Church, for the past 30 years or so.
Have dealt with David Segal before and he is a real gentleman and thorough professional.
I visited 3 BMW centres before placing the order for my car, Harry Fairbairn was simply in a league of their own providing a world class customer experience from the minute I entered the showroom.My sales executive Alastair was a true professional.
Very satisfied. I liked the big TV screen allowing you to see everything the rep was doing. No hidden tricks.
Staff were professional and a pleasure to deal with.
Marked down as would have liked handover of vehicle to have been done under cover. Was raining and not as comfortable an experience as would have liked.
Great sales assistant, pleasant & quick easy process
Very happy with the dealer and sales representative (Alastair Crawford) who is very knowledgeable of the brand and was able to help me specify the car and options that were perfect for me.
Having previously been dissatisfied with another Glasgow BMW dealer we were very satisfied when dealing with Harry Fairbairn.
No issues whatsoever. The executive I dealt with, Alastair Crawford, dealt with all my questions and made alterations prior to delivery meeting my exact requirements.
I was kept updated on the status on my new car and when it was delivered I was shown all of the cars features.
I wasn't really there long enough to utilise facilities
Sales manager and all the staff where all excellent
Cannot be any better
See above answer.
in my experience ive always had excellent customer service at bmw from start to finish!
Ease of test drive. Attentive salesman and BMW genius.
I was given a test drive first so I knew what I was buying, they got my new car ready in a very quick timescale, I was kept informed throughout
During the whole experience it was the sales rep that made the difference and anyone I was recommending the BMW garage to I would tell them to ask for him.
The process was seem less and the guys kept me updated and the car was delivered on time.
Always kept informed at every stage of the process
All went smoothly.
Felt very satisfied with the experience.
As above no problems.
The speed from walking in on a Saturday to picking up the new car on the Tuesday. Refreshments were handy and my daughter enjoyed playing with kids road signs and cars.
I was kept informed and it was easy to communicate.
As above, the whole process was made easy.
Great- genius on collection was great.
Excellent - Ansar was very helpful and seemed knowledgeable and efficient
Everything arranged as discussed in timeous fashion
All round experience was excellent
I was kept informed of progress and delivery was exactly as required.
Everything was great other than the car was delivered with a scratch. The dealership is resolving the situation.
as per above
Asked for a test drive last minute and were happy to organise it there and then