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ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was booked in for an MOT. Had arranged to wait but reception did not appear to know of my waiting. In fairness they did make this happen although waiting time was a little bit longer.

Service

car delivered, serviced and collected without issues

Service

Very Professional

Service

Local dealership had the car at 12 and only received a call at 5 (after several attempts to find out). They tried to charge £288 for the tyre but Kwik-Fit did the same tyre for £224. Eventually agreed to £234?

Service

Quality of service

Service

I was satisfied with the overall customer service

Service

i was treated as an individual and my concerns were addressed

Service

When I booked the service and MOT the agent asked if it was ''an old car'' and made the fact that is was currently SORN'd an issue.When I checked the tyre pressures after the service the RFT's measured from 8 to 28psi instead of 33 - 37psi.

Service

very good service from HF every time I have taken my car in for a service

Service

Took 15mins to hand over keys for service, their was an issue with service that I had to complain about and they did not update firmware as their "systems were down" I have had to rebook! Complaint was "processed" not great!

Service

Efficient and courteous

Service

Easy throughout the whole process with friendly and attentive staff.

Service

Feels that I have never been given the full and honest truth

Service

My car was with them for just over 2 weeks. The communication from service advisor was very poor throughout this period.

Service

At first there was a couple of issues but cannot fault NIcole who dealt with me in a caring and again very professional manner. She also introduced me to her manager (Gemma) who took time to come out and most importantly listened to my grievances.

Service

Although I had a long wait for my appointment, the service I received after I arrived and dropped the car off was exemplary.

Service

Issues identified during service were not discussed by sales advisor during collection despite service tech advising this info would be passed on

Service

As above. Excellent.

Service

Excellent service

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Very good service

Service

Excellent service and customer well updated prior to and after completion. The coffee while you wait is a nice touch of good customer care.

Service

From dropping my car off at the service centre in Giffnock to picking my car up , once all the repairs were completed , i received a totally professional service (IE : I was kept up to tade with phone calls and a video of what was done to the car).

Service

Please see points above. Customer service staff on the phones should have better training to support customers correctly and not provide wrong information. Staff on site is enough staff resulting in long wait times and no comms if car is ready

Service

Speedy work and done to a high standard

Service

Top service , I will definitely come back

Service

My wheels were being refurbished - excellent job

Service

Bit of a faf waiting in turn for an interview with an advisor.

Service

Having booked my car in early for a scheduled repair I was told that someone would call me later to confirm when the work was completed. When I had not received any call by 5.15pm I phoned to be told it would not be ready till the next day.

Service

Car came back with scuffed bumper but was repaired quickly

Service

I was disappointed this time. My expectations were that all tasks would have been completed on the day but this was not the case.

Service

work as described and on time

Service

I am very satisfied with the overall professional service received from the initial chat with an advisor, booking my car in, the staff on site. However, i have just noticed that one of the parts removed has some damge, i have to yet call the center.

Service

Boot was not cleaned

Service

Excellent service with new tyres

Service

Everything good, but we were not offered a taxi to return home. We had to ask for one.

Service

Excellent service. Good communication with me every step of the way. Liked the video sent by mechanic

Service

Service took 2+ hours instead of 1hour 30 mins as informed.

Service

No newspapers to read , quality of hot/cold drinks average , no better than Kwik fit really

Service

Fixed the issue with car

Service

No problems easy

Service

Had a bit of a wait to see an advisor and then the key readers didn't work, but apart from that everything else was satisfactory. Andy the advisor is a pleasure to deal with and really looks after his customers.

Service

took a reminder to get action

Service

Did what they had to do within the time quoted

Service

Very as opposed to completely because of failure to update details of service onto computer system on car. Left garage, found the issue and returned to be told that there was a problem with BMW software. Looking for garage to update the system!

Service

It would be better if they could book in the car much quicker when you arrive at the garage

Service

Dealt with issues raised.

Service

Service has been good, staff pleasant.Waiting times to check in and collect car could be reduced

Service

given wrong keys and service light not turned off

Service

Within 24 hours of the car returning, warning lights flashed advising Brake pads require to be changed and drive with caution ????

Service

The service was good but it took several visits to (hopefully) fix my car.

Service

Easy to get booked in. Once there staff worked quickly and efficiently to return my car.

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I expect good service in any bmw garage

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Car was collected and returned as promised

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No problems

Service

Booking not completed correctly and several calls before it was resolved. Courtesy call then picked up from the office and I was charged the fuel for the return journey.

Service

Staff pleasant and helpful front of house.

Service

Bit expensive just to inflate the tyres £88 ??

Service

It was a standard service

Service

Still waiting on an estimate from body shop dept to repair scratched bumper.

Service

Very satisfied here, the entire process was described in detail and ran to the timescales given, main factor for me in customer satisfaction is meeting me as the customers expectations- this could not have been dealt with any better. First class.

Sales

Harry Fairbairn Giffnock are an excellent dealership who look after all my requirements.

Sales

Purchase f the car was easy, agreeing the details, delivery was on time. Not happy with the condition of the car as it left out overnight in the rain and it has a dusty rain coating on collection, I have informed both he dealer and BMW CS.

Sales

Straight forward dealings with sales person Michael Brady.

Sales

I was satisfied with all aspects of the purchase and delivery of the vehicle.It was delivered within 6 weeks .Initially I was told it could be up to 3 months.

Sales

As above staff ensured all queries were fully answered and that there was a full understanding of the transaction. During delivery handover included a technician who went over the main controls of the car

Sales

Treated very well

Sales

Great advice and support from Ansar Zaman at Harry Fairbairn. He was really helpful and guided me through things very well. I’d already put down £500 on an Audi so only entered BMW speculatively. Ansar helped change my mind and I’m glad for this.

Sales

BMW are the flagship in my experience when it comes to new or used car purchases which was again proved with the way I was treated at the dealership

Sales

Flawless service fromStart to finish

Sales

Smooth hand over

Sales

Great atmosphere in the building, thanked by manager for my business which came across as sincere.

Sales

The Finance Manager, Michelle Docherty, was an absolute joy to deal with, really helpful, diligent and patient

Sales

Fantastic service from Harry Fairbairn - Giffnock. Sales rep (Omkar) was knowledgeable, and had the patience of a saint when answering our many questions, and most important put our mind to ease with regards to such a huge decision.

Sales

Everything was as expected. Service was excellent.

Sales

Very friendly staff smooth simple process

Sales

As always a great experience

Sales

Colin Shaw the sales executive dealing with me was extremely helpful in all areas involving the purchase icon sedition and then the final purchase. He also worked hard to find me the correct car at the correct specification for my needs.

Sales

The car was amazing and Ansar kept the showroom open longer for me to collect my car as I was running late from work

Sales

From arriving at the showroom to leaving with our new car, the salesperson was very welcoming and we also spoke to the manager, Richard Linden.

Sales

Only one point was a ring scratch in the door handle - BMW were happy to buff out. A couple of very minor interior superficial flaws which I can live with.

Sales

Car was 4 weeks late due to sandstorm at port. So I was told.Dealer could have kept me better informed.