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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Service was completed satisfactorly. The driver who returned my car alerted me to an an issue with my car and it would need a fault sorted and booked in. No contact now 3 weeks after the service date to alert me of the fault or a date to fix. Poor
The problem with the air distribution doesnt seem to have been fixed properly
Excellent service as usual, but I need to follow up on a small query about the report given on tyre wear which seems odd.
Couldn't fault the service!
All of the staff at Harry Fairbairn, Giffnock were absolutely fantastic and I was really impressed by the customer service levels.
My car showed a service light however it just hadnt been reset from its previous MOT or service. BMW should be able to tell when a customer books in for a service if the vehicle is actually due a service.
service was excellent but not happy to be chanced up about the survey 4 times
Car repaired in lessnthan 8 hrs and courtesy car provided.
I was completely satisfied.
I delivered the car to them on Saturday 23rd December and they had it ready ahead of when I expected to get it back.
Attentive staff who focussed on my needs as a customer
Simple process and communications
The car was back well within the agreed time and it was no inconvenience at all.
Always very courteous. This time on the PC- the weather app showed but did not function & overnight the clock reset to 12 and fuel consumption and trip figures also reset to zero. they failed to cure-said system tested ok- it was not so rebooked !
Easy changeover to winter tyres and wheels ; no charge
Staff are friendly and helpful, but receiptionist is performing two functions (answering hones and greeting clients) this leads to delays when arriving at the service department.
Would have liked a phone call to confirm car would be ready for collection on specified day.
The service was fine, glad to have had it done, I was also expecting the replacement sump cover to be fitted, but the incorrect part had been ordered. I was also told to expect an egr update and programming, didnt happen.
Service took far longer than was promised, and longer than it should have taken for a very minor repair. Three visits to the dealer over two days was very inconvenient.
I believe that costs are being cut (to extreme). Was very disappointed that HF have stopped providing a taxi to my work when I drop the car off - now only to the nearest bus/train stop (big deal!) Is it really worth losing customers over a £9 taxi f
From calling to discuss the problem with the car through to diagnosing the fault and completing the repair there was never any issue. Staff knew what they were doing and fixed it
I was satisfied with the service received including updates.
Car collected on time. Kept up to date with progress etc. Car delivered on time. Great service
Car was ready on time. Service work carried out to my satisfaction.
service was fine and on time
From appointment to vehicle pick up, it all went smoothly.
Great help from all staff I engaged
Fitted us in at very short notice
My car was repaired and also cleaned/ valeted
car in - coolant light coming on regularly despite coolant level continually topped up - car examined, no issues found. No communication to indicate this or listen to my explanation of the recent history....comments - BMW coolant not being used !!!
When reversing my car, there was a very noticeable clunk from the front offside wheel area. I booked the car into Fairbairns and was told after examination, that it was just a feature of the car. Felt I was fobbed off a bit.
Great attentive staff who made purchasing the car a really positive experience. They have attended to all questions I have asked professionally and promptly. Made the purchase a pleasure.
Everything explained. Good listeners
The service was excellent.
Was told i will get a courtesy car but instead the poor service gave me a free taxi home then i had to pay for a taxi coming to hair fairbairn because they didn't phone anyone to arrange a pickup
I had a puncture to tyre and obviously not booked in but was fitted in to system and new tyre fitted.
A courtesy car would have giving 5 stars
The issue wasnt resolved and i was effectively dispatched to read the manual and clean the seats
Service I received was excellent and the work was executed in a timely fashion.
HF staff are friendly, efficient and happy. And happy to help.
As always they look after their customers
For the reason given above.
No issues, great service
Online booking accepted and confirmed for service , MOT and pre-warranty expiry but branch phoned to cancel MOT because no slot available. Anticipated 1 day in Branch but vehicle retained for 3 days. Promises made to provide updates etc not met.
Harry Fairbairn are an excellent dealership. On this occasion they made huge efforts to get my car ready for me in time to make a trip.
Car was repaired on time and delivered back very clean inside and out. I would have liked more detail about the exact wear and tear to disc brakes and pads. I think women are always treated that bit worse than men, garages expecting us to accept
Very happy with work
My car was damaged at Harry Fairbairn Kirkcaldy by a salesman, and eventually sent to the Glasgow branch for repairs. The dealer principal of both branches washed his hands of the situation, which only added more hassle and problems.
It was just a car service.
Service advisor Monika was excellent.Kept us fully informed and had a very professional and friendly mannaer
Thought the work could have been completed quicker than 1 full week though. I to call first for an update
I had to return to branch as the service interval reminder was not reset. It felt like I was inconveniencing the branch when I had to call back to ask for this to be done.
very satisfied with the service
I have owned cars for 45 years and this is consistently the best service partner I have ever experienced! Nothing is too much trouble. Every staff member is courteous and extremely helpful.
Service was quick and thorough.
Excellent experience supported by a friendly and knowledgeable customer advisor... Kirsty
No issues on this matter.
The service engineer did everything required, what more is there to say. I arrived on time, they did the work over the time they said and it wax completed when they said it would !!
job done on time-curtesy car supplied
No complaints to offer
As previous statement.
Hassle free and extremely polite and professional
The car wasn't fixed after 4 days?? I then had to take time off work and keep my son late for school to pick up another car. I didn't even receive an apology and was made to feel as if it was my fault. Poor form!
After denying I had an issue in the first place they have now recognised the issue but have done nothing to resolve it.
I have a number of classic BMWs and they are terrific at sourcing parts and generally maintaining them to the highest standard.
I booked my car in for a BMW recall service on the seatbelt mountings.On arrival I was told that there wasn't mechanic at the garage who could do it. I had to re-book and return at a later date. Very satisfied with the eventual result.
Arthur was very informative And Andrew service advisor kept me updated
Service and time it took were very good
The staff did everything possible to understand and address the issue with my car. I was kept informed of progress and was aware of the cost associated with my repair as soon as it was available.
It has taken too long, wasted too much of my time money and trust - buying this car has been a nightmare.
Colin Shaw Sales Executive at Harry Fairbairn, Giffnock Glasgow was very professional and helpful throughout the whole process of purchasing the car
Professional, friendly, attentive
Very efficient, friendly and capable
Good apart from the delays described above.
See above,sales process was at first great, service after sales appalling.
Job was done efficiently with no hassle.
The service appeared to go well and the car was clean on its return to me which all went smoothly. I was informed that I would be contacted re a couple of issues which required further attention within 3 weeks however to date no contact has been made
Had it not been a warranty issue - I would have had to wait in the queue
Collected my car from work and delivered exactly on time
Due to technical issue with extractor fan in the paint shop had to wait best part of 3-4 months to get fixed. Once it was in was spot on
The car was in for a routine service and the repair of a problem with the comfort access on the front drivers door. The fault was reported to have been fixed but on collecting the car I discovered that it had not been fixed.
They kept me supplied with coffee and information
car returned as planned with service completed
I was kept informed at all times with the progression of the service and when I phoned the call was answered very quickly.
Easy to book and all works carried out on time. Service advisor was helpful and polite
No complaints at all, everything went as planned
I discovered my MOT had expired a week ago. Phoned Harry Fairborn and they promptlyorganised an MOT and service for the next day.
Prompt attention to my fault, speedy diagnosis and excellent customer service. They could not unfortunately source the replacement part until next day so I was unable to wait for this (en route South to Spain).
Car was tended to at the time and cleaned before returning
I felt like it cost a lot compared to other cars and services.
I have used other manufactures were the technicians video the service to show you what they have done. I found this very informative.
Good but room for improvement
Tyre pressures not checked warning light came on next day
Excellent work carried out and despite the car needing a really good clean inside & out it was perfect - like a brand new car when I got it back.
The defect on the car was quickly identified, the spare part sourced, and the repair carried out without too much delay.
This is my Wifes car requiring a brake fluid service, she does less than 10k miles per annum , why could this not have been done when serviced earlier in the year?
Car boot was not workingTyre pressure was very low within 2 days of getting car back. Paid £300 for 1st service, disappointing tyre pressure not checked
Overall good service, although car was dropped off at wrong company meaning I had to get a taxi from my work to pick car up but taxi was organised and paid for by yourselves and service advisor was very apologetic so I couldnt complain too much.
Easy process, well explained and price for brake pads confirmed before work done. Car valet before I collected it. Mark the advisor spent time to run through everything.
Did not get a full answer on my service monitor (needed an MOT but customer service rep did not know how this was derived. Had bulges on a tyre only 4 months old, was not advised about tyre insurance.
Very friendly staff, prompt and knowledgeable
The fault not completely fixed or identified despite the car being in the garage for 7 days
Gemma and the service team always make me and my family feel welcome and valued.
I had to re-arrange the service to a later date, upon arrival at Harry Fairbairn Glasgow I was told the service hadn't been booked in for the new date. However, the staff were very accommodating and managed to fit the service in.
All the required work seems to be completed. Valet' service.
I was disappointed no pick up service or curtesy car was available or offered to me.Also, I was not told when making the appointment where the service department was located, as this was my 1st visit I arrived at the sales garage to be turned away.
Service was excellent.
Communication from harry fairbairns wasnt what Id have exspected. I was phoning every two days for updates on how Work was going and had no idea when I was getting car back. I never once received a call to tell me how it was all going. 12 repair.
Harry Fairbairn Giffnock gives excellent service from start to finish (booking, the works, delivery). Definitely the place to bring your BMW for services, repairs, advice, etc.
The service and care is always excellent.
Courteous staff very professional car returned valeted
Andy was very helpful but be went to a another branch to cover for a few days and a girl called to tell me my car wouldn't be ready u too Friday afternoon and I was meant to pick the at up Friday morning. Never got the a call on Friday just a text..
Harry Fairbairn were excellent. Offered me a courtesy car as I live quite far away. Service, reception and overall customer experience was excellent.
My first service, so I was not in the service Dept. that long and the service was completed in the timeframe I was given beforehand.
Vehicle left , work done, vehicle collected!! That's all I asked for and received!
Service was carried out as promised and in the time given
The work was carried out quickly and efficiently and the car was returned in showroom condition.
Good communication from staff , accurate costs , car presented well on completion
Only one of the reported problems was resolved, the creaking tailgate.The other problem, the rattle from the front, was not resolved. The re-fixing of the door panel did not resolve the issue. In fact, it introduced a new problem.
Efficient and friendly staff No messing about
Extremely straightforward process
The salesman went out of his way to be helpful, including arranging a test drive for my wife. I was happy with the financial arrangements, and ended up with a fabulous car that I love to drive, tho its my wifes.
My car was not delivered when it was supposed to over 1 week late this was not a problem but inconvenient.
the salesman recommended the model and then sourced the car for me.
Our sales advisor Peter Bell was fantastic, he was patient, knowledgable and very helpful at getting me exactly what I wanted. Product genius Wahid was also very calm patient and informative on test drive
Was a very quick turn around from finalizing the deal to receiving the car, handover processess was very good as well.
We were made to feel at home every time we visited and have never enjoyed buying a car so much .
I had a sales rep called matthew logue very good to get along with helped a lot and always gave info with delivery of car
All staff are helpful, salesman was very good, knowledgable and keen to secure business.
Exceptionally helpful sales advisor at Giffnock Harry Fairbairn
A small issue with the sat nav system not being set up at time of pick up service team should ensure this is completed before leaving the building
Michael Brady based at the Harry Fairbairn BMW dealership, Giffnock, Glasgow, kept my wife and I fully updated in respect of the vehicle delivery process at all times. He provided a professional service commensurate with a BMW dealer best practice.
My sales executive Brian Dragoonis was very knowledgeable about the car I wanted. He was very friendly and helpful with any questions I had. He also gave good advice about any extras I was thinking of adding. Very pleased thanks Brian.
Well managed by Salesman. I had experience in what I was buying so the whole process was pretty smooth.
We always receive a warm welcome at Fairbairn. Staff are happy to leave you to look but also encourage you to ask questions. There is never any pressure to buy or add features - they listen to what you are looking for!
Sales person was attentive polite and went the extra mile to ensure a good sale for both parties
Staff were very knowledgeable both sales and bmw genius. There was no agressive push to purchase the car and a models where available for test drives.
Sales executive was excellent throughout. Very professional and experienced. Took the time to listen and respond to all my questions and comments. Did not exert any pressure to buy.
Sales Executive was knowledgeable about the product & the process. Genuinely felt he was in my corner to make sure that each step explained, issues resolved and communication first class. His access to certain 3rd party products was overly complex.
The whole process was seemless and the sales consultant was extremely helpful
Nice environment, friendly people,
Did not go to a centre
The purchase of my car was fine, and I visited showroom on several occasions where I was made to feel welcome and any questions were answered. The delivery of my new car was very quick.
My car was sat out in the rain rather than in a booth for collection. However, all staff I interacted with were great.