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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Initially a mix up which required 2 visits rather than one.
Helpful staff. Work done on time stated staff courteous
Waiting time was slightly long
No problems with booking the service, taking the car on the day and collecting the car at the end of the day. I was impressed that the service advisor informed me that my car had a service plan on it - something which I wasn't aware of.
After eventually being contacted to arrange the fault on the car which was evident within 24 hours of purchasing. The courtesy car that was given to me on the way out the door as they were closing was a manual and i drive automatic.
Whilst the work was done promptly, my car was not valeted. This was despite having forked out nearly a £1000 on new tyres.
While I do appreciate you tried your best, a little frustrating that we were unable to initiate a claim under BMW Protect on the day for slow puncture on tyre. Hopefully your speedy response to subsequently completing the claim form should help.
Easy to reach. Service staff make sure they understand the issue before documenting, if they need more expert help they go and get it from the technical team. Communication on progress is good. Do not need music blaring while sitting in waiting area.
I was slightly annoyed that the person that was looking after my service just passed the keys at the desk and I had to find the car in the car park myself. Not my previous experience, however it was clear she was not interested.
Once I explained the problem, I was advised to make an appointment to get my car inspected. I did this and the car was inspected and problem rectified
The model for checking in is slow and not required. Even picking your car up is onerous
Everything went exactly as I was informed. No false expectations set. All expectations met!
High prices for tyres.
Sales person Matthew Logue, was very helpful & made me feel a valued customer.
similar to the last time I replaced 4 tyres, I had to immediately return to fix an issue
Very good service.
excellent quick service
Everything was done very well. My only issue was that I was informed that the car would be ready at 3:00pm but when I arrived at 3:30 it was still being worked on and I did not get it until 3:45pm. Help I am in a loop and cannot submit this answer!!
The only down side is the carpark it's stressful trying to get parked
After sales services full of careless, have photos to prove!
Service is ok. I also queried that my car bumper at the front to be looked at. I was told that I would receive a letter within few days about that and it is not included in the service. Todate I have not heard anything
not all of the work we had asked to be done was completed
Initial appointment within days was on a Saturday, part was not in stock but I returned to suit me midweek for fitting. All done while I waited.
Software update required but told might have to pay depending on the results
Very good one of the best I have had
No one available to quickly check for fault. Had to book car in and then wait nearly an hour for diagnosis. However, happier that repair was carried out in the one visit. Car not cleaned on return to me and no offer of courtesy car.
I was given a call in the morning to say the car was ready and when I went to collect it at 6 o'clock after I had finished work I was kept waiting for 20 minutes which was very frustrating.
Car had a few issues and it's been in the service centre three times already - bought only 6 months ago
Was sent video of inspection of car from weeks ago saying everything was ok then they failed MOT for a bulge on a perfectly good tyre and damaged the wheel on the process of changing it. Not happy atal.
Job to replace rear seat leather covers was completed with the necessary time taken, to ensure that the task was well executed.
The car was not cleaned, and if it were then the locking wheel nut would have been found on my wheel
Everything is coloured by our arrival experience
Car hadn't been washed on return as normal for last 12 years of being serviced by bmw
Good communication, reliable time and date and friendly, helpful ad professional customer service.
Visit was a complete shambles. Received a call 15 mins before due at dealer to say no loan car. They called back to say I could wait having told me earlier they needed car for half a day to change over winter to summer wheels!! Parking was a disgrace
Service was incomplete. Video of work done wasn't sent until we followed up on it. Car was returned unwashed. So, essentially, we weren't given things we've paid for.
See above. I will also mention, as I drove off, I noticed a lot of mechanic looking bmw workers going to Morrison's - so I assume if I had waited for my car to be washed it would have been quite a while longer yet again.
The only complaint I had was that they were reluctant to collect and deliver my car. I have been purchasing a new BMW from Harry Fairbairn every 3 years for over 20 years and this was the first time they had refused to collect and return my car
Issues with my car were resolved without any problems.
Not as good as other dealerships I've been with before
Are you asking about the Mot/Service?
I have only had the car for 6 months and had a service pack. I did not expect a £500 bill for brakes so soon. The car was barely cleaned on the outside and not cleaned inside
End to end customer satisfaction
Terrible experience. Rude and unhelpful staff. Overpriced and work not done properly.
As explained above it means a great deal to me to have confidence in persons I can trust to who are checking out my car without any concern.
Staff extremely courteous, pleasant and helpFUL throughout both visits
Always very courteous and always looked after.
I had a puncture and I was close to the branch in Giffnock. The service desk and service department were soo helpful in getting my tyre replaced and back on the road. A special thank you to Russell in service/garage team
I was kept advised of progress several times
Andy the service person was supposed to be calling back with a date for redoing a check that was supposed to have been done at service !! Still waiting on call !!
My service person was excellent. In handing the loan car keys back after emptying the loan car's contents into mine the person that took the keys off me was most unhelpful & rude.
beacuse it was only the first service and all appears to have been attended to ok
No communication and I was charged for Services that were not completed
As above after sales service is shocking
After a week my car was returned meant to have been but the same problem arose as soon as i drove it
Great help through my service
very easy and efficient
Just a little concerned that we had to return so soon after the initial service
Friendly staff and very accommodating.
Nice sales person Robbie he never pressured the sale and was very knowledgeable.
I did not get my new car as quickly as expected as there was some technical issue, however I was given the manager's personal car which was an upgraded, higher spec than my own. I also set my satisfaction to 4.7/5 but was unable to submit at this
as above Andy Brogan looked after me from start to finish - nothing is a problem to him and he always delivers what i am looking for
Sales manager Matthew Logue was excellent, very professional and very helpful at all times.
Very helpful, knowledgeable and attentive staff.
I was looked after very well by the salesman and the young girl on Reception. Overall a very pleasant experience.
I was given all the Information I needed to pick the correct car for me
4th new car in a row from the same team. Highly trustworthy and efficient and went the extra mile.
I know the sales person well and he knows what I like and expect.
No issues again good service and kept in contact with me
Highly rate my senior sales advisor Peter for being very patient supporting my decision making without pressure but guided me selecting the best vehicle for me. The genius team were brilliant too
Car delayed by a full month. Little to no communication from dealership, resulting in me having to call bi-weekly to find out if I was going to receive my car.
Great sales person and very attentive.
Robbie was fantastic, very friendly and knowledgable.
Delivered on time. Excellent assistance from tech experts. Well informed through the ordering and delivery process. Sales professional excellent.
I was pleased with the attention I received and helpful texts to let me know of the status.
Both sales and tech guys were excellent
Attentive and knowledgeable staff
Dealer was efficient, friendly and made the whole process very much a personal one. I appreciate they do this every day, but I thought it was good.
Great staff very helpful, Robert/Bob who done all the work in getting the car to us on time, his manner and personality, fantastic. Margharet.
I always feel well taken care of and listened to which I think is important when making a big commitment in buying a new car.
The purchase of the car was great but the delivery was not as planned. Agreed to get the car on Monday 4th March (took day off). Was told that day car not delivered, had to wait until Friday 8th to get car after work, left sharply as garage closing
The sales manager, Razwan, provided me with the best customer service I could ever imagine. The reception staff could have provided better service. The two ladies did not show much interest in my arrival to collect my new M2 competition