"my wife and I were greeted by name on arrival at the showroom after making a telephone appointment. We were treated like valued potential customers all the way through our purchase experience."

"they were excellent. the service was brilliant"

"From past experience, I would have rated completely satisfied . However, BMW did not wish to honour a written quotation I received. I wrote to complain and Grant Cameron did everything he could to get a compromise. I had to pay additional monies"

"Salesman was excellent, a credit top the organisation"

"The dealer reacted acceptably when the car showed faults as it was driven out of the dealership"

"Highly professional salesperson"

"Brian the salesman was very helpfull."

"Excellent service"

"Really well looked after"

"Great service, Brian Draggonis was fantastic"

"A pleasure to deal with a company that puts the customer first"

"Excellent service again from this dealer."

"Overall i am pretty happy. The delivery of the vehicle was different to planned. Contact customer re TLC PACKAGE,"

"They were very approachable"

"All staff at Harry Fairbain where very helpful. Would recommend them to friends and family."

"Salemand David Segal took a great deal of time to discuss options with my wife and fully demonstrated the car on delivery. He also introduced Dealer principal to thnak us for our purchase which was a nice touch."

"Minor snag when car arrived with different number plate to the on the insurance was given"

"The team at the dealership were very helpful"

"Great customer service"

"The experience was very good with the sales personnel knowledgable and understanding. They took the time to discover the reasons for the purchase and tailored it to our specific needs."

"Very professional sales people with good knowledge"

"The car was fitted with the wrong registration plates. The salesman had promised a full tank of fuel but it was only half full. He also forgot to attach a tax disc. The vehicle check list was not explained before I signed it. Too many mistakes."

"After a pleasant experience of ordering my car with friendly staff, I telephoned the next day to amend my order adding front sensors. This was never actioned. Also I was not told that you had to order a cargo bag to get a through hatch."

"The sales executive David Segal was extremely helpful, courteous and obliging. David answered all my questions displaying an in depth knowledge of both the vehicle and the business. The process was painless and the delivery of the vehicle was quick"

"10 out of 10"

"Nothing but good to say about the experience and the service provided by Andy Brogan"

"kenneth kept me well informed throughout the process of buying my new 1 series, he always offered drinks and showed me everything I wanted to know about the car."

"Very helpfull ,"

"All the staff hag great depth of knowledge and I had a brilliant experience"

"promised a car within 6 7 months, took an additional 3 months no news from car dealer dor a long time"

"Disappointing about the adjustment of the trade in price, extra £150 on a £36,000 car. Would not recommend"

"Great service 1st class."

"The staff were very friendly and efficient and my car was delivered home after the service even though I had not pre booked it. The car had also been thoroughly cleaned and valeted after the service."

"Very helpful"

"First experience of this dealer as I did not buy the car there. Customer service excellent ona par with Toyota."

"Seems the sell team only concerned how to make the customer to sign the contract as soon as they can. However, when problems happens, they just point you to service team to deal with it."

"I have been a customer of Harry Fairburn for 35 years although I live in the north side of Glasgow and pass other BMW Dealerships to get to Giffnock I do so because the staff are extremely helpful especially Tom Church who is very professional."

"was told that i didn't need to book appoitment to change for summer tyres and i did so i had to go back."

"There was a distinct lack of communication from the dealership."

"Had collection and delivery service and the pick up was not until 11am."

"Nothing is perfect."

"i am very happy with them and have used them fo the last 20 years"

"I was promised a call back on a couple of occasions but they did not call."

"constantley have to return car for same fault, seals roof etc I run 5 BMW's for my family and you carry on all works Tom Church is a ambassador for the company but the whole place seams understaffed and poorly trained."

"Harry Fairbairn have provided an excellent professional and personal level of service"

"Very friendly, and helpful service"

"i was advised to wait for two hours when I was in for the first service. It was four hours. I then had to revisit twice to replace tyres and tracking."

"They were extremely helpful. They were extremely knowledgeable and delivered a great service."

"They took 2 attempts to fix my problem"

"The service was excellent From start to finish."

"It was very good. They were very efficient."

"I found that having left 6 massages with the reception at the Service department I never had a return call"

" car was only in for winter tyres changeover which took an age then i was informed my car had been washed for me which it hadnt. i informed a member of staff at the time and expected either a phone call to explain but nothing forthcoming"

"It was good."

"what's the point...Does anyone read this"

"the vehicle was not valeted. everything was fine"

"I think the BMW dealerships are false."

"I was happy with service."

"They've changed the system for servicing and they were very good with me."

"Initial fault report was not correctly transferred to the paperwork"

"Car collected and delivered from home . Absolutely no hassle."

"I could not fault anyting so far with Harry Fairbairn. Very pleased with the service to date."

"Very good"

"I was told that i required all four brake pads and discs renewed, an oil change and filter change For 1.014 plus VAT. I picked the car up with the work being done and took it to an independant BMW garage and they told me the discs were fine"

"I had problems with the engine management system when i booked it in i was not told about the free taxi service. complete lack of communication from the dealership."

"very good."

"They were very helpful."

"Sales referred my daughter's moisture clouded n s headlight to Tom Church. Tom was patient, thorough polite. But when she picked up the car a second hand light unit no problem with that of a different back colour had been fitted Somewhat spoil"

"The job ran over into two days."

"Vehicle 'service required' indicator turned out to be only an MOT required no service needed. Dealer had to carry out MOT so that computer could be reset. Customer choice removed by BMW."

"Poor welcome at reception unacceptable delay in preparing final paperwork car not even washed when I collected it."

"The staff were very friendly and helpfull"

"The instructions were not followed, I felt let down badly."

"Vehicle was not ready when had a wasted journey and was promised £20 cheque, Still not received"

"I was very happy. Not happy with the phone and all the information before speaking to someone. Also the time it took."

"Very friendly and professional. They also organised alternative transport for me."

"The staff are very helpful. It's difficult to park there due to a lack of space."

"Susan Johnson is a credit to the company."

"The visit was good and the car came back cleaned."

"Completely satisfied."

"It took a while to get booked in."

"Giving out courtesy car with only 20miles of fuel not good finding fuel in city centre and refueling unfamiliar car so early frustrating"

"Visit 1 I left my car to have a driver's door seal fitted. This came off after 3 days Visit 2 advised that wrong seal ordered and fitted. Visit 3 new door seal fitted today. 2 rounds trip of 200 miles made unnecessarily"

"Would hav been a perfect score apart from the recently opened call centre not on"

"Very happy with the service but the parking is terrible."

"My low score reflects the poor value for money for the service 300 for an oil change."

"At my service in October 2011 I was informed that new front brake pads and discs were required. I agreed to this work and the invoice and Service Explained card indicated this was carried out.It transpired that you actually renewed the rear brakes."

"dealer servicing was efficient and courteous"

"It is a pleasure dealing with a company who put the customer first"

"The car was to be collected from my house at 8am, but was not actually collected until 11.30am. There was no call or text to advise me of this delay"

"engineer, tom church, is magnificent and adds to my enjoyment of driving my BMW. Wonderful."

"Normally very good communicators but on this occasion failed to call when the parts were available, had to chase the dealer for information"

"was sold a car with badly misted headlights ten told not covered under warranty"

"See previous"