hassle free well organised service experience

All aspects were as one would have hoped

Customer service staff were friendly and I felt safe with COVID-19 procedures that were in place.My car was in for a service and was returned washed and cleaned inside.

Staff kept me informed on the service

I could not fault the service in anyway .

Kept me informed

Fixed fault

from booking to collection all went well

Detailed thorough service resulting in peace of mind.

Great service, friendly and welcoming staff.

Given the current Covid crisis Harry Fairbairn were well organised with the required safety measures and the whole experience felt safe. Lisa explained everything about the work done to the car and showed me out to my car. Excellent service.

All good

The earlier than predicted collection of my car was very pleasing. I was thoroughly satisfied.

Service carried out without fuss , easy to book on line

Service Adviser was polite and made me feel at ease , explained all the details to me and kept me in touch.

Had to rebook due to lock down but all arrangements were dealt with in a friendly but professional manner. Warranty repair was honoured due to lockdown circumstances.

Friendly staff and high quality service.

Was welcomed and told approx what time the work would be complete it was spot on

Dealt with problem right away and kept me updated

Stephanie was extremely helpful and friendly.

The requested work, although very straightforward on this occasion, was done on time and the service department staff with whom I spoke were very courteous and friendly.

the process was very smooth, your colleagues were very personable, friendly & professional, and given current issues the site seemed very safe & considerate of the covid-19 issue.

Attitude, experience, knowledge and approachability of staff.

Helpful staff.

Car fixed and provided in timely manner

Everything went smoothly despite the recent restrictions during the pandemic lockdown.

Very competitive service plan offered at sales. Team are always pleasant and professional when returning for service. Smooth transition from sales to after care.

Excellent Customer Service

Problem was sorted under warranty.

Service Colleague was welcoming and went through my details and when to expect my car to be completed.

Very good customer care and attention

Prompt courteous service

A good all round response

Extremely surprised by the duration of time it took for my vehicle health check and MOT, thought it would take longer.

very efficient friendly service

Have used this Branch for a number of years with no problems.

Iv always dealt with Andy Henderson In the service department who has been extremely helpful with the problems Iv had with both cars Iv owned And always resolved to satisfaction and kept me updated every time my car has been in ??

Excellent Service

Good service all round.

Staff are always so friendly. Sorry I wish I could remember the girls name I dealt with as she was exceptional.

Always do as you say

Special mention for Andy and Fiona

A few glitches have been dealt with by Harry Fairbairn. They have been professional and the service has been satisfactory.

Confusion with number of tyres ordered was resolved quickly and to my satisfaction.

Excellent customer service

Everything Explained Well. Very Professional.

Great communicate and was kept very well informed

No issues

The car was already on site. The sale was completed and the car was available for collection far quicker than we could possibly have anticipated. Highly efficient service!

Andrew was great from start to finish, helping us to think through the best options without being pushy. Brilliant experience

Constant back and forth of information so I was always in the loop about the going's on.

The whole process was explained to me thoroughly and my options explained in detail. Emails or telephone calls were answered promptly and I am very happy with the service I received at Harry Fairbairn.

It was all so easy doing business with Mr Roberts

Easy from start to finish especially through a very difficult period

The experience was quick and straightforward with no issues.

No question left unanswered. No need left unchecked. Honest and caring and a smooth transition from start to finish. Ultimately the agent, Andrew Galston, has done exactly what BMW want their team to do. To make a customer for life!

Competent and friendly staff

Andrew our salesman was great, helped us a lot in choosing and going through the process. Not pushy which was great.

Extremely happy with my experience, all staff were very helpful and friendly

Purchasing my new car was made easy by the friendly efficient service.

Great service and friendly.

Really happy with the service I received.

Quick and easy transaction and great after sales service

Our experience was first class. The time taken to advise and assist helped us feel so comfortable with no hard sell like most other dealerships. We felt special.

couldn't ask for better service

Top marks to Harry Fairbairn.Ansar made you feel very welcome and answered all our questions,very professional dealership

Excellent customer care and updated as soon as information was available.

The whole experience from making my initial enquiry to reaching a decision on the right model through to negotiating the purchase and finally delivery was an extremely efficient and professional exercise.

Very high standard of customer service offered during a difficult time.

Very happy. Andrew Galston was a pleasure to deal with, kept me up to date and made the sales process very easy, particularly in light of current conditions around the country.

Even though lockdown rules made it more difficult to collect the car, Peter Bell at Harry Fairbairn ensured i got excellent customer service. He is an asset to Harry Fairbairn BMW