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ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I find Harry Fairbairn the better BMW Dealership in my area. Only reason that it is not a 5 star rating is that there was 0.3 bar difference in the pressure of the two front tyres fitted.

Service

No issues at all

Service

The service staff were friendly kept me informed of the service progress

Service

I mentioned squeaky brakes when I booked the service but this was not dealt with.

Service

The reception process should be speeded up.

Service

Again, prompt reply to my enquiry. Have yet to get the car serviced, so will know how they perform at that point.

Service

Everything dealt with in an efficient manner.

Service

After my service the clock showed 11000 miles until next service. After I'd driven just over 200 miles, it changed to 10000 miles.

Service

service itself was good,one small point disappointed me all the preset switches were off, presumably while being valeted, i drove off with no lights on!! Disappointed at huge cost of proposed remedial bodywork to wing. Will look elsewhere for help.

Service

Efficient

Service

Very good,

Service

I asked at the time of service booking, and at car pickup and phoned the day after to get sent details of my service pack I purchased with the car. Apparently they seem to have a wrong email address and not my current one;davidmcauslan@icloud.com

Service

I was really surprised that the car wasn’t cleaned. It was actually dirtier than it was when I dropped it in. These small things make a difference.

Service

Harry Fairbairn are an excellent dealership to deal with.

Service

Everything was done with no fuss and to the price quoted and the car was returned washed and clean.

Service

My car was collected, brought back and I was kept informed throughout the day what was happening to my car.

Service

Long wait to pick up car which was ready.

Service

Staff were very pleasant and professional.Warranty work was carried out, which is good.I was told the car would be washed...it was not. Not a biggie.The oil service light was showing, but oil not changed despite needing this soon.

Service

Service was efficient, courteous and thorough.

Service

All work done on time and as expected

Service

To attempts to rectify squeaking brakes. One clean followed by a pad replacement. Noise has returned

Service

Issue with car notvyet resolved. However I feel fully supported by staff at Harry Fairbairn.

Service

When booking was told it would be a couple of hours. On arrival was told it would be all day. But managed to get the car at lunchtime as I required it to pick up children from school.

Service

Technicians failed to identify the fault in my car which has resulted in it being in Dick Lovett BMW Bristol 400 miles from my home for approximately 3weeks awaiting parts

Service

All perfect except no valet only car wash. Not a huge issue

Service

appreciated the drop off, however i was not told of a possible pick up service & when i got to the garage after 6 i was told i should have been there before 6, they did take the car but i was told the garage opened till 7, frustrating mixed info

Service

Job completed was excellent. Only major complaint was getting my car parked. Far too many non customer non BMW cars rammed in to the parking bays. Very off putting.

Service

continued from above... staff eventually realised and quickly arranged us an advisor who then dealt with us quickly and efficiently. My point is that if you arrange an early check in for your car and have 10 miles to drive through heavy traffic to..

Service

As above very professional

Service

Car parking for my vehicle is becoming a problem at this branch. Quite often customers cannot find a space to park including cars all double parked. It’s becoming a safety issue in my view. I use the garage regularly.

Service

Very efficient service. Sent reminders about time and date and information on service findings

Service

Part had to be obtained and was not delivered when expected (what I was told0 so car was longer in garage than expected

Service

Winter check - 4 new tyres. Reasonably priced.However waiting area was freezing.

Service

All works which were previously discussed and agreed were carried out sucessfully.

Service

Job done as required. Probably took longer than was necessary.

Service

There were some minor issues with the car when collecting it. This was after a mix up with purchasing the car. It gave us a bit of hassle.

Service

Staff were pleasant, friendly and attentive. Communication was good and service complete within timeframe.

Service

Booked in for first service on my new car on Friday 16th andceaited whilst completed, only to be told three hours later they couldn’t change a filter because they didn’t have one in stock, days they would ring and am still waiting! Won’t use again!

Service

Although as yet they can't fix my car everyone at the dealership has been very nice and helpful. They also kept me up to date with progress.

Service

I had to call the garage at the end of the day as I had no updates. Previously was kept up to date but the last time I didn’t know if I was getting my car back on the day or not until I called after 5pm having dropped it off a 9am.

Service

At Harry Fairbairn I am always well looked after and made to feel important.

Service

The sales staff and product genius we're happy to answer all questions and spend as much time as you needed or wanted to with them

Sales

sales person Yan Young was excellent all through process

Sales

10x better than Mercedes.

Sales

The staff were very helpful and provided comprehensive information

Sales

Car was set up beautifully. Rob helped set up the car and was extremely friendly and knew exactlly what he was doing with the car

Sales

David Segal and the team at Harry Fairburn Giffnock are fantastic. From the manager, to reception staff and the tech gurus, they were all great. David Segal was professional, highly responsive and great fun to deal with too!

Sales

As a repeat customer was a sales advisor I had bought from previously.

Sales

Friendly personal service

Sales

Peter Bell was ace. Very helpful, very patient