Attitude, experience, knowledge and approachability of staff.

Car fixed and provided in timely manner

Helpful staff.

Very competitive service plan offered at sales. Team are always pleasant and professional when returning for service. Smooth transition from sales to after care.

Everything went smoothly despite the recent restrictions during the pandemic lockdown.

Excellent Customer Service

Problem was sorted under warranty.

Service Colleague was welcoming and went through my details and when to expect my car to be completed.

Very good customer care and attention

Prompt courteous service

A good all round response

Extremely surprised by the duration of time it took for my vehicle health check and MOT, thought it would take longer.

very efficient friendly service

Have used this Branch for a number of years with no problems.

Iv always dealt with Andy Henderson In the service department who has been extremely helpful with the problems Iv had with both cars Iv owned And always resolved to satisfaction and kept me updated every time my car has been in ??

Excellent Service

Good service all round.

Staff are always so friendly. Sorry I wish I could remember the girls name I dealt with as she was exceptional.

Always do as you say

A few glitches have been dealt with by Harry Fairbairn. They have been professional and the service has been satisfactory.

Special mention for Andy and Fiona

Confusion with number of tyres ordered was resolved quickly and to my satisfaction.

Quick turnaround 2hours for service.

The service advisor was most courteous, helpful and obliging

Efficient and effective communication

Punctual,efficient, friendly

Car was fixed courtesay car give . Regular updates and very helpful

Found service reception staff very friendly and helpful.

Friendly, welcoming, efficient, did what they said. Kept me up to date.

Service and mot carried out during the current difficult circumstances. Very well set up with safety measures for staff and customers.

They always look after you as a valued customer.

Great location, staff & service

The repair to the car was successful and done on a pleasant manner

Dealt with immediately on arrival, kept updated on service progress and car declared ready for return before deadline set. Stephanie was superb in customer dealings.

I was completely satisfied with my service experience at Harry Fairbairn , Giffnock , Glasgow. It was a 5 star experience. The service centre staff that I dealt with were friendly but highly professional in their manner at all times.

Really happy with the service I received.

Our experience was first class. The time taken to advise and assist helped us feel so comfortable with no hard sell like most other dealerships. We felt special.

Quick and easy transaction and great after sales service

couldn't ask for better service

Top marks to Harry Fairbairn.Ansar made you feel very welcome and answered all our questions,very professional dealership

Excellent customer care and updated as soon as information was available.

The whole experience from making my initial enquiry to reaching a decision on the right model through to negotiating the purchase and finally delivery was an extremely efficient and professional exercise.

Very high standard of customer service offered during a difficult time.

Very happy. Andrew Galston was a pleasure to deal with, kept me up to date and made the sales process very easy, particularly in light of current conditions around the country.

Even though lockdown rules made it more difficult to collect the car, Peter Bell at Harry Fairbairn ensured i got excellent customer service. He is an asset to Harry Fairbairn BMW

Everyone was pleasant and professional.