Great service as always

Purchased car from here and recently got a windscreen replaced. Fiona went above and beyond to help me out.

Car serviced and MOTd by the BMW team in a friendly, helpful and professional manner.

I had a few repairs required to my car once diagnositcs had been run. Throughout the process I was kept informed every step of the way and also advised of the cost.

Professional people that are knowledgeable running the department

Everything was so organised and professional.

Friendly and helpful service

Excellent customer service as always. Also one of the main reasons I buy BMW is the level of customer care provided by Harry Fairbairn.

Kept informed

No problems at all

Very fast service. They spoke me though what was happening with the service and gave me time scale

Good communication

Car was ready well within the time given and request for a courtesy car was dealt with easily

Liked the video that was sent showing the walk round of the car

great service

I was worried that my car would lie unattended for a few hrs however it was taken right away this time which was excellent due to the fact we were travelling from Tier 2 area to Tier 4 area(was worried) also major road structure problems(A83)

I was having an E30 M3 serviced, so a bit out of the ordinary, and they carried out all the work required efficiently and expertly, keeping me fully advised on pricing and progress.

Car.returned.washed.and cleaned and.on.time.

Smiling and attentive staff at reception who then kept me informed during the day about the progress of my car.

Overall great service, was kept up to date on everything and car came back looking brand new with the fault fixed and cleaned inside and out.

Helpful and efficient service.

I have been a BMW customer for a number of years and given my experience will remain loyal to Harry Fairbairn and BMW for years to come.

Friendly helpful service, no waiting. Informed of progress of my car. Washed and hoovered .

Everything that needed to be done was done. My car was in for its MOT.

Great service,friendly staff

Second to none. Great staff at service at welcome area. Stephanie and her colleagues were great and welcoming. Car work fully explained in understandable language by engineers

Again I was informed with the findings of the service.

Very, very happy with this dealer , they were totally different to how Stirling BMW is. Can not rate their customer servive at Harry Fairbain any higher.

Length of wait to be served was longer than I expected but suspect that might have been due to COVID precautions

Outstanding Service

Friendly, professional service from start to finish

Great customer detail

Efficient, courteous and professional

Service rep was very pleasant and explained everything

Got my courtesy car which was filthy on the out side and when I opened the door there was empty chocolate wrappers inside!! So much for sanitising the car with very strict guidelines in place. I cleaned the car myself with Anti bacterial wipes !!!

Car was booked in and I was dealt with promptly and efficiently. Courtesy car was supplied no problems

Seamless booking. Competitive pricing. Updates were excellent and car ready when we agreed.

Work was done quickly and without fuss.

Good staff communication.

Brian the salesman was fantastic as was James the sales manager I love my new car and would 100 percent recommend you guys over Douglas park anytime

Reasonable cost, explained beforehand, constant updates, and excellent communication and customer care

As in question one from drop off to delivery the whole experience was made easy.

HF dealt with my query and service as I would have expected.

From initial booking all the way through to car collection it ran like clockwork

Can't complain, did what I needed done.

Stephanie was very helpful and informative at both the check in and collection. The work was completed as planned and everything ran smoothly and to time.

no fuss.

We achieved everything we wanted.

As above

A smooth handover with no fuss for customer.

Yan Young was professional and most helpful as ever. An asset to the team,

All timelines given were met. Kept informed the whole way through.

My experience was as professional as always ,exceptional service throughout the purchase and receiving my car .

Happy. Very helpful sales advisor who listened to what I wanted and delivered.

No issues, everything was handled well.

Salesman Yan Young put no pressure on me to buy & kept me updated whilst awaiting delivery of my series 1, top salesman I've ever came across.

Due to the pandemic, delivery of my car was delayed but Brian kept me updated daily/weekly with any information. Customer service 5 star

Customer service from Brian Dragoonis was exemplary.

Great customer service

Fantastic service the whole way through

The overall service and experience was excellent, what was great was that at no point did I feel pressured and that is why even after shopping around I came back and spent a bit more with Yan, due to his professionalism and sales manner.

Very friendly and professional staff

Our salesman was very knowledgeable on all aspects of the car and answered any questions we had

Care and attention to detail in the face of very difficult conditions due to Covid restrictions.

Great professional service

The handover process was quick and easy, all mostly done on my phone which I much prefer to previous handovers where you have to sit and sign numerous documents.

Very welcoming and friendly

My sales rep Andrew made buying during the pandemic a breeze. Nothing was too much bother and despite local covid restrictions being in place I didn't feel like anything was missed out.

Welcoming and friendly staff made it a good experience

Every step was explained in great detail, from the car coming into branch and then being prepared and delivered to my local Arnold Clark dealership.

Easy sales process, clean showroom, knowledgeable sales team. Immaculate car on handover.

The service although a very different experience this time was done with care and attention and we felt very safe and attended to during all aspects of the transaction

We were provided with a test drive following an enquiry. The experience, despite the Covid restrictions was flawless. The financial package discussions met our needs quickly and the financial Administration was handled easily remotely.

Contactless handover very efficient

Hand over was quick and simple with no horrible push selling for extras.

Completely satisfied, the car I got is exactly what I had in mind.

Sales team were excellent

Welcomed in and receive my delivery earlier than expected

Everyone I spoke to were very nice and helpful

Andrew looked after us very well.

Yan young was excellent from start to finish he is a credit to your company. Also callum campbell was very good and helpful on the day we picked the car up

Andrew kept in touch from the date I ordered My new car and the car was immaculately presented when I collected it

Very professional and helpful

Staff very polite and professional

Great service

4 car from garage

Again 'there was nothing to complain about. It was all very easy and straightforward so full marks again.

5 star service from start to finish and beyond

Always kept up to date and the sale managed very well and with ease. Everything properly explained and no rush to get everything signed off.