Quickly understood the issue was covered by warranty despite earlier doubt from some sources.

Great service and friendly, appropriate service delivery

Well organised and punctual.

Stephanie was excellent, professional & thorough. She kept me up to date at all times. I was also impressed with the in depth workshop report that I received regarding the work carried out.

Good customer service. Service advisor was excellent. Technicians treated my car with care. Pleasant comfortable service reception area.

It was slick and easy

All issues addressed, discussed technical point with technician and completed on time.

I was happy with the deal offered.

Staff are very friendly, very confident with how the social distance has been out in place. Easy to drop my car off parking all marked up for customers

Always pleased with service experience from check in to collection. Was grateful for collection and return for MOT.

Car taken in for checks very quickly and returned on time

Great place to do my car service, professional staff,easy communication and prompt service

It was reasonably stress free and it was under warranty

Quality service from start to finish

It was straightforward & comfortable experience

Very helpful

Experience was near perfect, plenty of communication throughout the day and car sorted. Service was excellent.

Quality

Nothing negative about experience, wholly positive.

user friendly efficient booking of service to trouble free delivery and collection kept up to date throughout process

Hassle free service in complex world

Parts Dept went out of its way to assist me during Covid and to get boot/mat accessories to me despite the restrictions.

Car had to get towed to garage, but they reviewed the problem quickly and let me know the course of action. Took a while for part to arrive but dealt with quickly once there

The service advisors I had dealt with had been very helpful throughout.

Not had a problem in the 6(?) years with them.

Given the experience

Excellent customer service and accurate detail of completion of job.

Straight forward service with no problems encountered

Polite, knowledgable and very helpful staff. Prompt service. Made to feel a valued customer. Our service advisor Miriam was friendly and very helpful and ensured that we were happy with everything.

The service experience was great, my only concern was being offered a new battery for my key which we had just replaced.

Was happy with work carried out.

Very professional and efficient. There COVID-19 protocols were very reassuring.

Fast, flexible and great customer service

Found fault and fixed on warranty

Service diagnostic was spot on an repair was carried out same day. I was kept informed at all times

Very professional and helpful.

Staff very helpful and kept me updated.

Car was taken away, the fault was remedied, the car washed outside and cleaned inside, then returned to me.

Have used Harry Fairbairn (Giffnock) for servicing and repairs since the first BMW Car I bought never had a major problem with them and the very odd minor problems have always been sorted to my satisfaction.

You give the customer peace of mind.

Efficient and courteous from start to completion

Great service

As noted in my answer above. Good service, attentive staff. To score any less than 5 would not be fair as I have nothing that I've been unhappy with.

No problems

Alice Gray who dealt with me was excellent , polite,could not be more helpful and very efficent.

Absolutely no issues . Dealt with quickly and efficiently .

Great service as always

Purchased car from here and recently got a windscreen replaced. Fiona went above and beyond to help me out.

Car serviced and MOTd by the BMW team in a friendly, helpful and professional manner.

I had a few repairs required to my car once diagnositcs had been run. Throughout the process I was kept informed every step of the way and also advised of the cost.

Professional people that are knowledgeable running the department

Everything was so organised and professional.

Friendly and helpful service

Excellent customer service as always. Also one of the main reasons I buy BMW is the level of customer care provided by Harry Fairbairn.

Kept informed

No problems at all

Very fast service. They spoke me though what was happening with the service and gave me time scale

Good communication

Liked the video that was sent showing the walk round of the car

Car was ready well within the time given and request for a courtesy car was dealt with easily

great service

I was worried that my car would lie unattended for a few hrs however it was taken right away this time which was excellent due to the fact we were travelling from Tier 2 area to Tier 4 area(was worried) also major road structure problems(A83)

I was having an E30 M3 serviced, so a bit out of the ordinary, and they carried out all the work required efficiently and expertly, keeping me fully advised on pricing and progress.

Car.returned.washed.and cleaned and.on.time.

Smiling and attentive staff at reception who then kept me informed during the day about the progress of my car.

Experience was fine, covid restrictions and precautions were followed. Everything very smooth

Given it was lockdown the process was so simple

Peter Bell was very informative and pleasant throughout the arrangements, purchase and collection of the car and made us feel valued and was very helpful. Thank you Peter.

No issues and friendly, efficient staff

covid restrictions reduced the collection experience but is understandable.

Great service and communication as always from Harry Fairbairn, Giffnock.

Very easy process

Robbie was extremely professional, always available to answer questions and ensured everything went smoothly despite Covid restrictions

Under difficult curcumstances there was a smooth transition of my old vehicle into my new one considering all the current restrictions in place for the dealership.

Very helpful, courteous and patient salesman

We purchase the car in September and the car was delivered to our house in January.

Although I didnt visit in person due to covid restrictions and me being based many miles away, I was kept well informed throughout the process both by telephone and e-mail. Arnold Clark let down the delivery- please see final box

Salesman was knowledgeable, friendly and professional.

Show room was very comfortable, with booth areas giving better feeling of privacy, along with ample parking.

We achieved everything we wanted.

As above

A smooth handover with no fuss for customer.

Yan Young was professional and most helpful as ever. An asset to the team,

My experience was as professional as always ,exceptional service throughout the purchase and receiving my car .

All timelines given were met. Kept informed the whole way through.

Happy. Very helpful sales advisor who listened to what I wanted and delivered.

No issues, everything was handled well.

Salesman Yan Young put no pressure on me to buy & kept me updated whilst awaiting delivery of my series 1, top salesman I've ever came across.

Customer service from Brian Dragoonis was exemplary.

Due to the pandemic, delivery of my car was delayed but Brian kept me updated daily/weekly with any information. Customer service 5 star

Very friendly and professional staff

Fantastic service the whole way through

The overall service and experience was excellent, what was great was that at no point did I feel pressured and that is why even after shopping around I came back and spent a bit more with Yan, due to his professionalism and sales manner.

Our salesman was very knowledgeable on all aspects of the car and answered any questions we had

Great customer service

Care and attention to detail in the face of very difficult conditions due to Covid restrictions.

Great professional service

The handover process was quick and easy, all mostly done on my phone which I much prefer to previous handovers where you have to sit and sign numerous documents.

Very welcoming and friendly

My sales rep Andrew made buying during the pandemic a breeze. Nothing was too much bother and despite local covid restrictions being in place I didn't feel like anything was missed out.

Welcoming and friendly staff made it a good experience

Every step was explained in great detail, from the car coming into branch and then being prepared and delivered to my local Arnold Clark dealership.

Easy sales process, clean showroom, knowledgeable sales team. Immaculate car on handover.

We were provided with a test drive following an enquiry. The experience, despite the Covid restrictions was flawless. The financial package discussions met our needs quickly and the financial Administration was handled easily remotely.

The service although a very different experience this time was done with care and attention and we felt very safe and attended to during all aspects of the transaction

Hand over was quick and simple with no horrible push selling for extras.

Contactless handover very efficient

Completely satisfied, the car I got is exactly what I had in mind.

Sales team were excellent