Not for the first time I had to wait for my car on pick up...WHY do they tell me it’s ready for collection and then make me wait 30 minutes on arrival. I’ve already raised this before

Efficient polite staff

Treated really well at all times

would only use main dealer

Car was on for a full 3 days : was meant to be one day - I had to phone for progress updates (except for 2 spontaneous Service initiated calls) Courtesy car was unclean inside.

My vehicle was loosing coolant and had a cooler replaced. I was suitably informed my vehicle was checked and road tested. After receipt of the vehicle and within one day the fault condition reoccurred. The vehicle is now being returned to the garage

Poor service

My car was booked in for MOT I waited almost 2 hrs and when I asked how things were going I wanna as told they hadn’t started it yet as there was a problem with ramps and it was going to another site

The work was done as per service schedule plus MOT - I was informed of extras by phone. My only gripe was hanging around for ages after being told my car was ready. This meant I ran into 2 lots of rush hour traffic jams.

Waiting times very long on most occasions

I was assured I would get phone call updates. I got NONE. After more than 24 hours, I was sent a text on my mobile, which triggers a barely audible single beep. And Virgin media landlines do not accept text to speech. So I had to phone for info.

Dealer unable to identify a fault

Very pleasant and hospitable staff .

Staff where very helpful and the car was serviced at speed.

Very friendly staff.

Although the work required was straightforward, it was done satisfactorily and I was informed of progress. Having left the car with the dealer, I was taxi'd to very close to my business. When I collected the car, it had been cleaned and valeted

The service I received was excellent and kept upto date during the servicing of my car

The service was completed when pronised

I didn't actually attend Harry Fairbairn so my answer is due to the usage of the Harry Fairbairn facility of picking my car up then returning it to my place of work once the service was complete.

Tyre pressure warning indicated on display when I received the vehicle back after being serviced. Chose service while you wait so couldn’t afford any more time to go back in to have it rectified.

Because the car had not been fixed in time and there was poor communication I was unable to pick up the car on Friday. I therefore collected the car on Saturday morning and missed a social occasion that I had planned to attend.

Slow in advising of necessary repairs

Refer above. I still have the prospect of paying for another new wheel to replace a slightly buckled wheel that in my view should've been found much earlier in this process & at previous visits to the garage - another visit required.

Kept me informed at all stages

Time to wait was longer than I felt it should have been considering the car was booked in and it was not as clean as usual when I got it back.

Good communication with Harry Fairbairn, video message showing my car being inspected was great.

Harry Fairbairn Giffnock provide a first class service, enhancing the BMW ownership experience.

Car was booked in for an MOT. Had arranged to wait but reception did not appear to know of my waiting. In fairness they did make this happen although waiting time was a little bit longer.

car delivered, serviced and collected without issues

Very Professional

Great service

Have dealt with Harry Fairbairn for all out BMW and MINI vehicles

The team at Harry Fairbairn BMW Giffnock, provided me with the highest standards of service, from beginning to end. I must also single out Peter who handled the whole process for me. He provided me with an amazing customer experience! Recommended!

generally good with a small glitch regarding time of delivery ! (initially told 5/6 days but actually was 3 weeks)

Salesman was great. Not pushy very knowledgeable and I would go back to him again.

Razvan knows his stuff and is passionate about the products really makes you happy to buy from

Very satisfied here, the entire process was described in detail and ran to the timescales given, main factor for me in customer satisfaction is meeting me as the customers expectations- this could not have been dealt with any better. First class.