we were booked in for mot and service at very short notice over holiday weekend. great communication on the day as regards progress, issues and collection.

The wash at the end of the service could have been better.

All prompt and concise

Everything fully explained by them.

My service experience was positive, but so it should have been considering the high cost.

Fiona Meechan was superb. I feel she went the extra miles in contacting BMW, given my rear brakes needed replaced in 19.4k miles.

Good work, polite, helpful.

Found the experience satisfying especially during this covid time

Great service .all was explained during my visit.

Staff were helpfull

I find Harry Fairbairn service department excellent and am always very well looked after by Fiona Meechan.

Pleasant and knowledgeable staff. Service completed to my satisfaction.

Fairbairns was organised and efficient. Everything was fine to schedule by polite and professional staff.

THE BMW RECALL WAS OBVIOUSLY AN UNEXPECTED VISIT TO DEALER BUT THE WORK REQUIRED APPEARED TO BE CARRIED OUT WITH THE MINIMUM OF FUSS AND PROMPT COMMUNICATION BY PHONE,TEXT AND EVEN SHORT VIDEO.

It all worked

Ordered parts over the phone and was called when they arrived. Decided I wanted to order something additional when I came in to collect and it was there later the same day. Excellent parts department. Dealt with Lee who was very efficient.

All I had to do was drop off the key, when finished I was notified immediately. Great service!

Easy check in, informed when work was being done. Written details of what was done. car finished for when I asked.

Got car back on time. Liked text message with costs and options for additional work.

Always have been given a first class service

My experience was made so easy

Good customer service

From booking in to picking up the car, I was impressed by the service and how well run the dealership is.

They try do address every request - including additional/last minute requests

Quick easy no fuss

Had some advisories after my MOT but no one was pushy.

I was given vehicle which was delivered to my place of employment and after my car was serviced it was dropped off immaculate.

The level of service offered at each point of contact was excellent

Everything went smoothly.

The work carried out by HF has always been done satisfactorily and courteously

My car was picked up and returned and a video of inspection sent to me

ALL STAFF PROVIDED A COURTEOUS AND EFFICIENT SERVICE

Always great service from HF. Knowledgeable staff and fully updated me throughout.

Good experience throughout

Girls very helpful

Excellent

Picked up additional work required and completed under warranty.

Great overall experience, was kept up to date with how service was going. Very professional

Staff took their time to be friendly and even remembered me when I came in again.

Prompt appointment. Car in for less than 4 hours.

As a customer for over 30 years you know you are going to get a great job done on any repairs

Have been a Customer of Harry Fairbairn since 1996 and have never experienced Any major problems and the couple of minor problems which have occurred were dealt with in a professional manner to my

As above they did everything required and the service was pleasant and slick.

Job required all done and dusted - car left very clean after work and good communication all through including video update from technician on general condition along with recommendations of any potential problems

Thanks you guys car was amazing when I collected it, special thanks to Arthur in bodyshop addressed my issues brilliantly /corrected & valet team, also mechanic & excellent front service dept Miriam,, special folks so thanks again.

always kept informed if the smallest item needs attention which is hardly ever anyway

Absolutely 100% satisfied, from the moment I arrived with my car , the service was second to none ,

Very satisfied.

Nothing to fault with their service.

Everything explained and taken care of whilst keeping me informed throughout.

Easy to organise time for car to be fixed, people I dealt with were very professional

Staff were friendly; the service centre was spotlessly clean and felt very safe in the present covid era.

Everything resolved

1st class experience from start to finish, throughly professional. Great knowledge and couldn't find fault

Great service and friendly, appropriate service delivery

Well organised and punctual.

Quickly understood the issue was covered by warranty despite earlier doubt from some sources.

Stephanie was excellent, professional & thorough. She kept me up to date at all times. I was also impressed with the in depth workshop report that I received regarding the work carried out.

Good customer service. Service advisor was excellent. Technicians treated my car with care. Pleasant comfortable service reception area.

It was slick and easy

All issues addressed, discussed technical point with technician and completed on time.

I was happy with the deal offered.

Staff are very friendly, very confident with how the social distance has been out in place. Easy to drop my car off parking all marked up for customers

Always pleased with service experience from check in to collection. Was grateful for collection and return for MOT.

Car taken in for checks very quickly and returned on time

Great place to do my car service, professional staff,easy communication and prompt service

It was reasonably stress free and it was under warranty

Quality service from start to finish

It was straightforward & comfortable experience

Very helpful

Quality

Experience was near perfect, plenty of communication throughout the day and car sorted. Service was excellent.

user friendly efficient booking of service to trouble free delivery and collection kept up to date throughout process

Hassle free service in complex world

Nothing negative about experience, wholly positive.

Parts Dept went out of its way to assist me during Covid and to get boot/mat accessories to me despite the restrictions.

Not had a problem in the 6(?) years with them.

The service advisors I had dealt with had been very helpful throughout.

Car had to get towed to garage, but they reviewed the problem quickly and let me know the course of action. Took a while for part to arrive but dealt with quickly once there

Straight forward service with no problems encountered

The service experience was great, my only concern was being offered a new battery for my key which we had just replaced.

Polite, knowledgable and very helpful staff. Prompt service. Made to feel a valued customer. Our service advisor Miriam was friendly and very helpful and ensured that we were happy with everything.

Was happy with work carried out.

Given the experience

Excellent customer service and accurate detail of completion of job.

Very professional and efficient. There COVID-19 protocols were very reassuring.

Fast, flexible and great customer service

Found fault and fixed on warranty

Very professional and helpful.

Service diagnostic was spot on an repair was carried out same day. I was kept informed at all times

Staff very helpful and kept me updated.

Have used Harry Fairbairn (Giffnock) for servicing and repairs since the first BMW Car I bought never had a major problem with them and the very odd minor problems have always been sorted to my satisfaction.

Car was taken away, the fault was remedied, the car washed outside and cleaned inside, then returned to me.

Efficient and courteous from start to completion

You give the customer peace of mind.

Great service

Robbie and the BMW genius handed the car over to me and all new features were shown too me and my phone and key were paired I was very happy

Nice and easy!

Everything was done there was no hassle great customer experience

Andrew was excellent. He was friendly, approachable and took time to answer all my questions. ?

The service was excellent from start to finish.

The transition from our previous BMW to our new one was absolutely seamless.

Gridlock Branch Excellent.

We were made very welcome and were shown around the centre

rob was helpfulnees personified. for the third time of purchase

Excellent service

Even with covid restrictions in place they made the process simple.

Haig Cloy at the BMW centre was excellent, explained the process perfectly and promptly.

Staff made me feel at ease all the way through our purchase and delivery of the car which under current restrictions is excellent. Staff also answered all our questions and queries relating to the car

Very good

Salesman Andrew Galston was able to source exactly the car I was looking for. I wax very specific in a number of things and he delivered.

It may have been completely but because of Covid and where we live we didn't get to visit the actual centre where we bought the car from.

Our sales adviser Robbie at Harry Fairbairn/Arnold Clark was amazing, he was not pushy and helped answer all questions asked

The Motability guy, Peter Bell, took us through the whole process, keeping us fully updated at all times.

A high quality BMW centre experience.

Nice experience

The salesman went beyond what I would expect from a salesman by arranging to have tyres swapped over on my old car to go back. Excellent.

The level our service given by Harry Fairbairn was really good, we were kept informed throughout the whole process

Extremely friendly, helpful and honest service throughout the process from purchase to delivery of the car. All questions answered immediately and updates given regularly.

exceptional service at these difficult times staff were so helpful with the whole process

The experience I had was fantastic. Very professional and knowledgable staff. I was kept informed of progress of my factory order from first day of order through to collection. A very pleasant experience and I would recommend Harry Fairbairn Glasgow.

A couple of minor issues but dealt with promptly and professionally

Given the current regulations it is difficult for garages to provide an exclusive feel to the pickup experience, however Harry Fairbairn BMW Giffnock managed to make the day feel special.

In current Covid circumstances the sale and delivery had to be dealt with in a remote manner. Happy with that for health reasons. Sales staff and helpful geniuses were all first class. The car was delivered in a spotless state.

I am totally happy with my vehicle and my experience with Harry Fairbairn BMW I will happily buy again from them!!

Well planned and smooth appointment. Sales advisor didn't keep me waiting and car was ready to go.

Again Andrew Devlin made our experience a very positive one.

Experience was fine, covid restrictions and precautions were followed. Everything very smooth

Given it was lockdown the process was so simple

Peter Bell was very informative and pleasant throughout the arrangements, purchase and collection of the car and made us feel valued and was very helpful. Thank you Peter.

No issues and friendly, efficient staff

Great service and communication as always from Harry Fairbairn, Giffnock.

covid restrictions reduced the collection experience but is understandable.

Very easy process

Robbie was extremely professional, always available to answer questions and ensured everything went smoothly despite Covid restrictions

Under difficult curcumstances there was a smooth transition of my old vehicle into my new one considering all the current restrictions in place for the dealership.

Very helpful, courteous and patient salesman

We purchase the car in September and the car was delivered to our house in January.

Although I didnt visit in person due to covid restrictions and me being based many miles away, I was kept well informed throughout the process both by telephone and e-mail. Arnold Clark let down the delivery- please see final box