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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Didn't notice fault with bonnet, fixed it when it was brought to their attention.
Staff are always professional, helpful, pleasant and friendly.
It was exceptional - all the staff were very helpful.
This is how customer service should be done. Efficient, on time with good communication.
Clear pricing policy told me beforehand how much the service would be. It is expensive but I suppose you get what you pay for these days
Everything accomplished in one visit
Very friendly, helpful and efficient staff.
Broken internal boot floor lid catch was not addressed at recent service and despite a promise to address that minor problem I have hod no contact from the service department.
Staff excellent, work completed on time. Cant complain
Very satisfied with service.
Nothing a problem for Andrew Henderson my service advisor who looked after me throughout my problem.
Did what they said
Great customer service
Car ready approx 5 hours later than initially advised; video of inspection was not emailed (but was recorded on the service notes); despite being told car would be washed and wells vacuumed, this was not done.
Service advisor gave good info.and car ready on time.
Recall dealt with courteously and efficiently. Good information by text/email while replacement part fitted. Staff always very pleasant.
Always courteous, helpful and vehicle delivered back clean and in excellent working order.
The service is always excellent
From my initial enquiry to the Giffnock branch until collection of my new BMW 3 Series the service i received was excellent. Even 1 week following the purchase the Product Consultant followed up ensuring i was satisfied with my new vehicle.
Service cost suggest was £209 yet was actually £592; both inc MOT. Car returned unwashed. Service readout not explained.
Not 5 star because the valet was either not done, or not particularly well done.
Front seat carpets really grubby! No point in asking for further comment.
Helpful staff at this dealership
No hassle at all
Following the initial check I was informed parts were required which were not in stock, a replacement vehicle which was almost new and highly desirable was supplied for the duration of the repair.
Took to long had advised I required car back by 3pm after 530 before it was finished
Work was completed on time. I was contacted to let me know that my car was ready to collect.
the fault was diagnosed and repaired quickly
Always kept updated and informed
Service and reception staff are always friendly and willing to help and accommodate. Andy kept me up to date and had a car ready for me very quickly. Sales teams are friendly, not pushy and full of knowledge. Allister
First class service
I explained that we were on our way to catch a ferry but there was no communication with us for over two hours so I had to cancel our ferry. I was then told it was a speed and it would cost over £100 plus and the final bill would be £438 the part was
I got my car back before lunch time on the same day with minimal fuss
Very satisfied but I wish I was contacted to know the repair status instead of me calling to ask when I could pick up the car. But i have to say that in general the service and attention were great and this may have been caused by the work load
One thing which was broken they had not fixed even though the car was still under warranty. I was told that it wasn't covered when I questioned it. It was in fact covered & I had to return the next day - I live over 100 miles away!!
The problem was fixed but I was booked in for 8am and when I arrived I was told the service desk did not open until 9am
After sales has been excellent and always good service.
As above. Car was returned to me twice allegedly repaired and still had issues.
Usually happy after visit but there have been past exceptions
as above plus......at the weekend without the locking wheel nut.
They are always very helpful
I was made to feel like a valued customer
I was quoted £200 on the phone for the service but when my car was collected I was called to say it would be £400. For a service, seriously? Given HF has the model, mileage and full service history I cannot see that they would not know the service
Had various problems with my car, after 4 visits he problem still wasn't fixed. When I asked for a courtesy car was told couldn't get one for three weeks, Totally unprofessional.
Have used this particular dealer for a number of years and never had a problem.
Previous customer to dealership and always find the best trade in and value for money. I particularly like the staff within and always friendly and knowledgable.
BMW have not resolved the noise issue I'm experiencing once engine is warm. They could not replicate issue with their tests even though I explained the issue starts once the engine is warmed up usually after an hour of driving.
The pick-up and drop-off of the car took place as planned at a time that was convenient for me; the work was completed in the allocated time and I was kept informed throughout.
See answer above plus the work carried out to a satisfactory standard
Mechanic came to see me and explain what needed to be done
The fact my car gets collected from my work, delivered back to me plus a video of the health check is also sent to me. Superb.
All work was completed efficiently and on the time stated
It was a service, service area not the best to wait within. VW and Mercedes far better. Not much to do or look at.
I was told that screenwash was added complementary which l found laughable given the price of the service , and l saw no sign of any fluid being added!
Prompt and effective in working on my car. Organized establishment.
friendly staff service done on time car ready when they said.
Listened to the fact i was on nightshift and was therefore attentive to what i needed.
Part way through the service the technician sent an update saying work needs done as though he wasn't aware the car was a motability scheme car.
Happy with the mechanical aspects however not happy with decision on rust of rear wheel as being 'normal'. My car although 4 years old has covered under 18000 miles and I feel no recognition of the low mileage has been taken by the workshop manager.
Kept informed throughout, via email and text
Have dealt with Harry Fairbairn since 1998 when we bought our first BMW Car never had a problem with them regarding servicing, Repairs or Bodywork Repairs.
A first class job was carried on my car .
Fast efficient and friendly service
Harry Fairbairn make the service experience very straightforward.
Many of the finer details are overlooked. Spare part prices are exorbitant! Could provide a more cost effective and efficient service.
Everything is good. Staff pleasant and helpful. My service advisor Andy was excellent.
They were very helpful throughout, all the work was completed and the car returned in immaculate condition.
Prompt, courteous and efficient.
It was the Kirkcaldy showroom that we visited. We were very satisfied.
From sales through to customer care I can not fault my experience. It has been 1st class throughout
Kept me informed before during and after the service
For reason stated in question No I
Overall a great and easy service from well trained and friendly staff.
The adviser was first class knew what i wanted and managed to deliver.
Online booking for next day service, great communication throughout
It was quite disappointing to phone service to find if your car is ready and they don't seem to know what's happening or even if your car is in. Very unpleasant and unprofessional. Moreover the car was not washed or hoovered.
All agreed work was carried out as expected. Communication was spot - kept up to date before, during and after the work. The only minor issue was being unable to book appointment online - problem with Arnold Clark booking tool
Very informative and helpful
The service of from the sales consultant was fantastic
Everything went smoothly.
3rd car purchased from Ansar at Giffnock , professional service from start to finish , highly recommended.
Brilliant rapid service...outlined required spec and they found a perfect car quickly...made the whole process simple. Outstanding
Customer service was very good at Harry Fairbairn, but it was disappointing the new car arrived with a scratch, which has to be repaired
Easy transaction from start to finish, had an issue when collecting my new car but the dealership made sure my issues were resolved and offered me compensation.
Communication and updates were poor
harry fairbairn were excellent, there knowledge and attention to detail was second to none
Sales executive was very helpful, responsive and kept me fully updated.
Nice people to deal with.
Took the time to understand exactly what I wanted and then found the closest match to my required spec. Really friendly and attentive without being overbearing, which is a good balance. Handover process was really easy.
First class from the BMW team at Harry Fairbairn Glasgow especially Alastair M specialist. A proper test drive and after that I was hooked. M140i thanks.
Outstanding assistance from Harry Fairbairn sales consultant Andrew Devlin
Very polite knowledgeable staff who treated me well
As above tracking delivery of the car is poor and length of time for delivery after car arrived in the UK
Well looked after by staff
The whole process was handled well with The salesman being key to the process
Fast and easy service fantastic
It was all due to the Sales Consultant. He had a natural non pushy approach, was honest , accessible and went out of his way.
I was given honest advice which was tailored to my wants and needs
Third time at Harry Fairbairn Giffnock and no problem with sales or after care.
excessive wait time on arrival for collection despite having an appointment (around 25 mins), however reception were attentive in this time and I wasn't simply left waiting.
The salesman was very helpful and professional throughout the whole process
Again Customer Service was Second to None