Always fully satisfied. Staff are always friendly and efficient.

Professional, polite and very helpful staff from the booking staff to the technician that sent the video and report that followed on the car.

From start to finish all good

Prompt, efficient and easy to deal with.

Well mannered staff

Staff were very polite from the preparatory conversation to final explanations about the vehicle. My request for an early completion on the day was met. Video presentation was really interesting and the total experience was very professional. Superb.

service completed on time and kept informed during the day

As I have been with Fairbairn for over 30 years when they fitted the new air compressor Andy Henderson contacted BMW and asked for a reduction in the compressor and I got a 50 percent off how good is that I was over the moon ??

Performance improved.

Friendly staff . Work completed on time. Excellent facilities whilst waiting .

Even collecting the car was enjoyable!

Courteous and efficient MOT.

Very good service particularly from Andrew Henderson the Service Adviser who was very helpful. Even the loan car was a nearly new BMW.

Everyone was extremely helpful and informative

The answer to your question is in the fact that we travel 500 hundred round trip for satisfaction.

Appointment booked at very short notice. My expectations wee fully met and managed throughput the entire visit. Friendly and knowledgable staff.

Prompt, professional service. Accomated a last minute request to expedite return time.

Brilliant customer service from everyone

No problems at all and full explanations were given when needed

They keep me informed, organise support, discuss best actions and timings. They take the car, do what was agreed and return it on schedule. They phone before, during and afterwards to confirm progress.

First class

Always excellent. Andy my sales advisor was great. Polite and knowledgeable. Good chatting to anothet petrolhead too!

My sales advisor listened to everything I said from what I wanted and what I didn't want. No pressure sales etc very nice service from first visit to picking up my new car

Sales rep Omkar great

I'm in love with my car and still can't quite believe it's mines

Car was available on date and time promised

Peter Bell @ HFs was my customer service advisor he was very helpful throughout the whole process.

I was recommended by my stepson to contact Ansar at Harry Fairbairn, which I did I found him highly professional and I believe that he found me a good deal

The purchase and delivery of the car was effortless on my part and the guys at Giffnock took care of everything and were very pleasant and professional through out the whole process.

Helpful and provided advice. Provided car for 24 hour test drive Delivered car and helped by providing other (unconnected) things required.

I was kept up to date and informed the whole way through the process

Andrew Galston the Sales Executive was extremely helpful, professional and patient throughout the entire process, an excellent ambassador for BMW

Salesperson was approachable, polite with excellent customer service skills. No hard sell tactics used as I had experienced in other dealerships.

Very well treated and perfect service

Helped when I was in need of support with my multimedia software

My BMW salesmen Omkar was amazing ?? he was in touch all the time and was very friendly and professional. Amazing service ????

Made to feel at ease during the whole process, was kept up to date at all times. Happy with the deal I received.

Our salesman Andrew Devin was very detailed and accomodating throughout . All aspects clearly explained and possible options gone through . Never felt pressured . Allowed time to come to our own conclusions

I was never pressured to make a decision and was able to discuss all my options

professional and informative advisors

Great service from walking in for my test drive, the Genius is definitely genius! Easy to work through a deal with and pick up was a dream, no ruching you out the door and the Genius again took loads of time with me to make sure I was happy with ever

Despite a delay in delivery from Germany, the process was seamless at the point of handover.

Nothing could have been improved

Excellent salespeople. Very knowledgeable about the product.

It all happened when the salesman told me it would happen. All stages went very well including the handover (I've had a bad experience at another car dealer here)

Everyone was very nice and the delivery of the car was excellent unveiling it was great.

All in all a smooth experience. Sales staff were courteous and polite and kept me informed.

Very good and thorough. Salesperson was great and technical person took time to go through everything. Also felt had sufficient time to test drive