Went extra mile

Great service

All works complete in one go

I had a warranty issue that Harry Fairbairn were able to resolve within the day, getting the car booked in 30mins after I called and having it back to me by close of business that day. This is despite me having purchased the car from Park Lane.

Everything done and fully explained

Polite knowledgeable and friendly

Everyone has always been really friendly and the work carried out to my car has always been of a high standard.

Fraser, the service controller was efficient, clear and processed my visit and the car without any problems. Everything was done as per the information he gave. Communication was good, updates given and ETA for car being ready was spot on.

Job well done

Delivered and fitted tyre as per request

Excellent service

Good service and excellent customer service.

No problems and a nice cup of tea while I waited.

Vg customer service

Did everything expected and in a lot less time than previously advised

Staff excellent, regular updates, courtesy car made available, car completed on time. What's not to like?

all staff friendly and professional. Service details and costs explained. Communications between us throughout the service time excellant.

After an initial mix up over the time the vehicle was booked into the workshop to fit a tracker a courtesy car was provided and servicing staff couldn't be more helpful. Been back in since and very efficiently dealt with.

Most helpful and quickly resolved the issue. Courtesy Car on all visits were offered.

Again quality service.

Well looked after

Part for the ambient lighting was not in stock when car originally booked in but was obtained over the weekend and fitted at the beginning of week and was ready earlier than expected.

ALWAYS HAVE GOOD SERVICE WITH THIS GARAGE

They did what they were asked to do

The reason I have given my answer. From the point of being greeted by the host,to the collecting of my car everything went like clockwork.

Everything went smoothly and I was kept fully advised throughout.

The service was totally satisfactory.

I always get a five star service from my local BMW service centre with all the staff friendly but professional in my dealings with them and I feel my car is well looked after when in the centre for a service / repair.

Staff were friendly and helpful

If I have a problem with my car I call Brian lytle and he always goes the extra mile to get me back up and running x

Car was picked up from home and returned within 5 hour.

They do as requested and more

They did everything that was needing done

They fixed the problem and went beyond any requirement.

staff made it easy

The service centre is very clean and the staff are friendly and keep me informed of any work required on my car.

A five star service great customer care

Good pricing and mot well carried out

I was very satisfied with my customer experience.

A very personal and great service

Great service with clear options .

on time, efficient, professional

No hassle at all, car back within a few days, as expected

Excellent service from start to finish

Every experience I have had at Harry Fairbairn has been very friendly and professional, I wouldn't hesitate to recommend both Harry Fairbairn & BMW to friends and family

The Service Advisor was attentive, kept me updated on when my car would be ready to collect and the whole process was seamless.

The car was delayed due to covid but I also had to delay delivery this was very well managed again no pressure nor stress. Peter was very accommodating. Reception staff were very welcoming and the BMW genius was very helpful and encouraging.

Vehicle option where explained clearly, test drive was comfortable, Peter helped us select the right car.

Everything was dealt with promptly and professionally.

Everything went smoothly. Happy with the package.

Again outstanding. Even though there were delays during the manufacturing process. And delivery I was kept up to date.

Again I have used this Dumfries dealership for many years and despite now being a Harry Fairbairn dealership the staff I previously dealt with are still there and were as usual very helpful.

The sales person was very pleasant snd professional.

Experience was very good

Everyone was helpful, efficient, friendly and knowledgeable

Great service,any problems get sorted straight away,100% customer service, had problem with car from the transporter dealer sorted very quickly

Pater Bell (car salesman) and the staff were great to deal with and very pleasant. Communication was excellent from initial interest to collection of the car

Again just the sales experience,was treated as a person, not just someone that was purchasing a new car

All my questions were answered patiently, thoroughly and professionally, helping me decide confidently on model and specification. The staff were all very pleasant, helpful and professional.

The whole process was stress free and actually enjoyable.

Was a great purchase experience from start to finish. Also had an extended test drive to make sure the model of car was right for me, with everything made easy.

The salesman kept me up to date with all the relevant information. He also offered me, if required the opportunity to return if I needed any help with the cars operation. I was very pleased with the service I received.

Everything was explained to me clearly

David Segal dealt with the purchase of my car again. Great service as always and communication excellent throughout the process.

Great service from start to finish

10 OUT 10

This my 2nd BMW from Harry Fairbairn, Giffnock. The sales guy,Ray Brown offered me a test drive of the new 4 series,we hammered out a deal that worked for the both of us and the deal was done. As always Ray was professional, helpful & accommodating.