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ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My service appointment required the replacement of the front windscreen of my 3 Series 330i. The advisor explained that the genuine BMW windscreen replacement would be restored by a specialist Dealership team. A knowledgeable staff member.

Service

The breakdown was a suspension spring failure which is surprising considering the age and mileage on the vehicle however HF received the vehicle on the Monday from the recovery tech and had the car ready by Wednesday keeping me informed all the way.

Service

James Clark was very professional,attentive,personal and friendly.He was patient/knowledgable.He was understanding when it came to my working situation. communicating via email as I couldnt take calls,even on his training days he took time to answer

Service

David Segal was excellent both in the financial transaction and knowledge of product. He made the experience personal and enjoyable

Service

Efficient and quick to help

Service

no issues

Service

Smooth process. Constant updates. Professional service.

Service

Car was back on the road within two hours of my phonecall.

Service

Advisor was very pleasant and knowledgeable.

Service

I expected this type of service from bmw dealership

Service

Excellent service

Service

Everything was completed as expected..

Service

Kept informed during the service process and everything was as quick as possible. Warranty repair jobs were also carried out for me.

Service

No issues, straight forward, vehicle ready on time

Service

Very nice person I felt with

Service

Very satisfied what was done.

Service

Great service and everything explained in detail .

Service

Faultless service as usual

Service

Service and all other recommendations carried out to my satisfaction

Service

Like the customer involvement with the engineers survey on video

Service

Got me a great deal with both my purchases

Service

Over the 17 years having dealt with Harry Fairbairn I have always been satisfied with the experience from the polite manner dealing with you when you drop off your car until you pick it up it's something that is expected but nice to receive

Service

Excellent communication and quality service

Service

Car drop off and pick agreed at point of booking, and timescales met

Service

Fault with number plates changed instantly

Service

Good attentive servce

Service

All good

Service

Parts replaced on the day

Service

Car is fixed and running well

Service

From the initial call to the day of service I was kept informed and the staff were very professional

Service

Staff were knowledgeable, friendly and efficient.

Service

Easy to make appointment Very friendly reception staff Car ready when requested No surprises with bill

Service

Everything was carried out and I was kept informed about progress.

Service

BMW service plan and associated process was straightforward and use of email to share service findings prior to approving any additional work was excellent.

Service

again the quality of care given

Service

From the moment the car was booked in with Fiona Meechan until it was collected everything went well.

Service

Kept up to date with progress of the repair

Service

Staff are always very pleasant and courteous

Service

Efficient, courtious and friendly service.

Service

Excellent service from friendly staff who kept me up to date during the work.

Service

Great service from Michael the mechanic

Service

top service as usual

Service

I am a existing customer and I know you want me to return in the future.

Service

All I want is for the job to be done to the high standard expected from BMW and I wasn't let down. Car unexpected valeted was a nice touch. ??

Service

A satisfactory professional service. Did what the said on time.

Service

Very helpful and professional

Service

Harry Fairbairn were great. Service desk were polite, knowledgeable and efficient. Got my repair done through warranty. The Techs who done the repairs done a great repair. Looks like new. Car washed and hoovered.

Service

Excellent customer service and so easy to deal with. Very friendly and helpful staff

Service

Perfect service and extremely helpful throughout

Service

Service was pretty much close to faultless.

Service

great service, kept us informed

Service

Very satisfied

Service

Great level of service. Car was ready very quickly. Advisor was excellent.

Service

Good salesman and right deal for us

Sales

Again thanks to David and his great customer service skills. I loved how I got a personalised video before the car was shipped to my local dealer ship.

Sales

Can't fault this small dealership. They continue to deliver the highest standards and are credit to the brand name.

Sales

Staff very knowlegable

Sales

Have puchased from Harry Fairbairn for many years.

Sales

Looked after me completely

Sales

All the process was handled well and without any undue fuss.

Sales

I think Robbie was extremely helpful. He made sure I got all the information I needed to make a decision and didn't feel pressured.

Sales

The branch and sales person (Peter) communicated every step of the way. They were excellent.

Sales

Perfect! Nothing was any trouble to the salesperson. We were able to view cars with all the Covid security in place. The experience was equally as good had there been no Covid.

Sales

Great communication with Andrew Devlin at Harry Fairbairn, he was friendly and helpful. I didn't feel pressured to make a purchase or at any point in the decision making process. Would definitely recommend him and the dealership.

Sales

Everything went smoothly apart from only receiving one key , the branch is ordering a new second key and will send it out to me

Sales

My salesman (Robbie Oliver) was an excellent salesman in every department.

Sales

Pick up of car was seemless and a nice touch for me to unveil my new car from under the cover.

Sales

Andrew was fantastic