Great service with clear options .

on time, efficient, professional

No hassle at all, car back within a few days, as expected

Excellent service from start to finish

Every experience I have had at Harry Fairbairn has been very friendly and professional, I wouldn't hesitate to recommend both Harry Fairbairn & BMW to friends and family

The Service Advisor was attentive, kept me updated on when my car would be ready to collect and the whole process was seamless.

Again great service

Happy with everything

Car ready 15 mins early

From start to finish from dropping the car off and being kept informed of the progress throughout the day and then being notified that it was ready for pickup all went smoothly and efficiently.

Everything was done on time and as agreed.

Efficient friendly service

Work done efficiently and on time. Polite and helpful people who kept me informed of progress.

no issues and competant

Had no problem booking the vehicle in for service at a time that suited me. The staff were friendly and helpful, and the video walkthrough and online process for approving additional work was very slick.

car MOTed, serviced and new brake pads fitted to time given. given updates as appropriate

Service reception always helpful when booking service work, keeping me advised on progress and completion times always met.

Great service

Booked in on time and completed on tlme

No problems arising and very clean car delivered

Good attention to detail, work explained before commenced

i got excellent service..

Service was great, staff very friendly. All done on time 10/10

Great friendly and personal service

Brilliant service from everyone I had contact with

Good customer service

Initially helped find a solution to issue with brakes and once agreed, work carried out quickly and efficiently

Providing the service includes the car being serviced is picked up and delivered to my home I am satified

They try very hard to make sure that i get my car serviced up to BMW required expectations which is excellence. Bruce Middleton.

Sorted the job in minimal time

It is so streamlined and efficient

My service appointment required the replacement of the front windscreen of my 3 Series 330i. The advisor explained that the genuine BMW windscreen replacement would be restored by a specialist Dealership team. A knowledgeable staff member.

The breakdown was a suspension spring failure which is surprising considering the age and mileage on the vehicle however HF received the vehicle on the Monday from the recovery tech and had the car ready by Wednesday keeping me informed all the way.

James Clark was very professional,attentive,personal and friendly.He was patient/knowledgable.He was understanding when it came to my working situation. communicating via email as I couldnt take calls,even on his training days he took time to answer

David Segal was excellent both in the financial transaction and knowledge of product. He made the experience personal and enjoyable

Efficient and quick to help

no issues

Smooth process. Constant updates. Professional service.

Advisor was very pleasant and knowledgeable.

Car was back on the road within two hours of my phonecall.

I expected this type of service from bmw dealership

Everything was completed as expected..

Excellent service

Kept informed during the service process and everything was as quick as possible. Warranty repair jobs were also carried out for me.

No issues, straight forward, vehicle ready on time

Very nice person I felt with

Great service and everything explained in detail .

Very satisfied what was done.

I only called into the dealership to look at a car with no intention of purchasing a new car on the day. I was introduced to one of the sales team Grant Airns who took time to show me the car I was interested in and effectively sold me the car.

Sales rep very helpful in every way

Good knowledge of product and dealing with requirements.

Very helpful, professional sales staff, informative throughout process, car delivered, thoroughly prepared, ahead of schedule.

The approach from the team at the BMW centre was absolutely first class. From initial contact, right through the ordering process to collection and handover, the communication from all involved was excellent. The team were a pleasure to deal with!

Smooth process and very quick

If I could give Robbie Oliver more than 5* I would. He has been absolutely amazing from start to finish, he has been so reassuring and in all has just been amazing!!

Buying a new BMW was a new experience for me and it was totally hassle-free

Good salesman and right deal for us

Again thanks to David and his great customer service skills. I loved how I got a personalised video before the car was shipped to my local dealer ship.

Can't fault this small dealership. They continue to deliver the highest standards and are credit to the brand name.

Staff very knowlegable

Have puchased from Harry Fairbairn for many years.

Looked after me completely