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ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

hassle free well organised service experience

Service

All aspects were as one would have hoped

Service

Customer service staff were friendly and I felt safe with COVID-19 procedures that were in place.My car was in for a service and was returned washed and cleaned inside.

Service

Staff kept me informed on the service

Service

I could not fault the service in anyway .

Service

Kept me informed

Service

Fixed fault

Service

from booking to collection all went well

Service

Detailed thorough service resulting in peace of mind.

Service

Great service, friendly and welcoming staff.

Service

Given the current Covid crisis Harry Fairbairn were well organised with the required safety measures and the whole experience felt safe. Lisa explained everything about the work done to the car and showed me out to my car. Excellent service.

Service

All good

Service

The earlier than predicted collection of my car was very pleasing. I was thoroughly satisfied.

Service

Service carried out without fuss , easy to book on line

Service

Service Adviser was polite and made me feel at ease , explained all the details to me and kept me in touch.

Service

Had to rebook due to lock down but all arrangements were dealt with in a friendly but professional manner. Warranty repair was honoured due to lockdown circumstances.

Service

Friendly staff and high quality service.

Service

Was welcomed and told approx what time the work would be complete it was spot on

Service

Dealt with problem right away and kept me updated

Service

Stephanie was extremely helpful and friendly.

Service

The requested work, although very straightforward on this occasion, was done on time and the service department staff with whom I spoke were very courteous and friendly.

Service

the process was very smooth, your colleagues were very personable, friendly & professional, and given current issues the site seemed very safe & considerate of the covid-19 issue.

Service

Attitude, experience, knowledge and approachability of staff.

Service

Helpful staff.

Service

Car fixed and provided in timely manner

Service

Everything went smoothly despite the recent restrictions during the pandemic lockdown.

Service

Very competitive service plan offered at sales. Team are always pleasant and professional when returning for service. Smooth transition from sales to after care.

Service

Excellent Customer Service

Service

Problem was sorted under warranty.

Service

Service Colleague was welcoming and went through my details and when to expect my car to be completed.

Service

Very good customer care and attention

Service

Prompt courteous service

Service

A good all round response

Service

Extremely surprised by the duration of time it took for my vehicle health check and MOT, thought it would take longer.

Service

very efficient friendly service

Service

Have used this Branch for a number of years with no problems.

Service

Iv always dealt with Andy Henderson In the service department who has been extremely helpful with the problems Iv had with both cars Iv owned And always resolved to satisfaction and kept me updated every time my car has been in ??

Service

Excellent Service

Service

Good service all round.

Service

Staff are always so friendly. Sorry I wish I could remember the girls name I dealt with as she was exceptional.

Service

Always do as you say

Service

Special mention for Andy and Fiona

Service

A few glitches have been dealt with by Harry Fairbairn. They have been professional and the service has been satisfactory.

Service

Confusion with number of tyres ordered was resolved quickly and to my satisfaction.

Service

Excellent customer service

Sales

Everything Explained Well. Very Professional.

Sales

Great communicate and was kept very well informed

Sales

No issues

Sales

The car was already on site. The sale was completed and the car was available for collection far quicker than we could possibly have anticipated. Highly efficient service!

Sales

Andrew was great from start to finish, helping us to think through the best options without being pushy. Brilliant experience

Sales

Constant back and forth of information so I was always in the loop about the going's on.

Sales

The whole process was explained to me thoroughly and my options explained in detail. Emails or telephone calls were answered promptly and I am very happy with the service I received at Harry Fairbairn.

Sales

It was all so easy doing business with Mr Roberts

Sales

Easy from start to finish especially through a very difficult period

Sales

The experience was quick and straightforward with no issues.

Sales

No question left unanswered. No need left unchecked. Honest and caring and a smooth transition from start to finish. Ultimately the agent, Andrew Galston, has done exactly what BMW want their team to do. To make a customer for life!

Sales

Competent and friendly staff

Sales

Andrew our salesman was great, helped us a lot in choosing and going through the process. Not pushy which was great.

Sales

Extremely happy with my experience, all staff were very helpful and friendly

Sales

Purchasing my new car was made easy by the friendly efficient service.

Sales

Great service and friendly.

Sales

Really happy with the service I received.

Sales

Quick and easy transaction and great after sales service

Sales

Our experience was first class. The time taken to advise and assist helped us feel so comfortable with no hard sell like most other dealerships. We felt special.

Sales

couldn't ask for better service

Sales

Top marks to Harry Fairbairn.Ansar made you feel very welcome and answered all our questions,very professional dealership

Sales

Excellent customer care and updated as soon as information was available.

Sales

The whole experience from making my initial enquiry to reaching a decision on the right model through to negotiating the purchase and finally delivery was an extremely efficient and professional exercise.

Sales

Very high standard of customer service offered during a difficult time.

Sales

Very happy. Andrew Galston was a pleasure to deal with, kept me up to date and made the sales process very easy, particularly in light of current conditions around the country.

Sales

Even though lockdown rules made it more difficult to collect the car, Peter Bell at Harry Fairbairn ensured i got excellent customer service. He is an asset to Harry Fairbairn BMW