My service appointment required the replacement of the front windscreen of my 3 Series 330i. The advisor explained that the genuine BMW windscreen replacement would be restored by a specialist Dealership team. A knowledgeable staff member.

The breakdown was a suspension spring failure which is surprising considering the age and mileage on the vehicle however HF received the vehicle on the Monday from the recovery tech and had the car ready by Wednesday keeping me informed all the way.

James Clark was very professional,attentive,personal and friendly.He was patient/knowledgable.He was understanding when it came to my working situation. communicating via email as I couldnt take calls,even on his training days he took time to answer

David Segal was excellent both in the financial transaction and knowledge of product. He made the experience personal and enjoyable

Efficient and quick to help

no issues

Smooth process. Constant updates. Professional service.

Car was back on the road within two hours of my phonecall.

Advisor was very pleasant and knowledgeable.

I expected this type of service from bmw dealership

Excellent service

Everything was completed as expected..

Kept informed during the service process and everything was as quick as possible. Warranty repair jobs were also carried out for me.

No issues, straight forward, vehicle ready on time

Very nice person I felt with

Very satisfied what was done.

Great service and everything explained in detail .

Faultless service as usual

Service and all other recommendations carried out to my satisfaction

Like the customer involvement with the engineers survey on video

Got me a great deal with both my purchases

Over the 17 years having dealt with Harry Fairbairn I have always been satisfied with the experience from the polite manner dealing with you when you drop off your car until you pick it up it's something that is expected but nice to receive

Excellent communication and quality service

Car drop off and pick agreed at point of booking, and timescales met

Fault with number plates changed instantly

Good attentive servce

All good

Parts replaced on the day

Car is fixed and running well

From the initial call to the day of service I was kept informed and the staff were very professional

Staff were knowledgeable, friendly and efficient.

Easy to make appointment Very friendly reception staff Car ready when requested No surprises with bill

Everything was carried out and I was kept informed about progress.

BMW service plan and associated process was straightforward and use of email to share service findings prior to approving any additional work was excellent.

again the quality of care given

From the moment the car was booked in with Fiona Meechan until it was collected everything went well.

Kept up to date with progress of the repair

Staff are always very pleasant and courteous

Efficient, courtious and friendly service.

Excellent service from friendly staff who kept me up to date during the work.

Great service from Michael the mechanic

top service as usual

I am a existing customer and I know you want me to return in the future.

All I want is for the job to be done to the high standard expected from BMW and I wasn't let down. Car unexpected valeted was a nice touch. ??

A satisfactory professional service. Did what the said on time.

Very helpful and professional

Harry Fairbairn were great. Service desk were polite, knowledgeable and efficient. Got my repair done through warranty. The Techs who done the repairs done a great repair. Looks like new. Car washed and hoovered.

Excellent customer service and so easy to deal with. Very friendly and helpful staff

Perfect service and extremely helpful throughout

Service was pretty much close to faultless.

great service, kept us informed

Very satisfied

Great level of service. Car was ready very quickly. Advisor was excellent.

Good salesman and right deal for us

Again thanks to David and his great customer service skills. I loved how I got a personalised video before the car was shipped to my local dealer ship.

Can't fault this small dealership. They continue to deliver the highest standards and are credit to the brand name.

Staff very knowlegable

Have puchased from Harry Fairbairn for many years.

Looked after me completely

All the process was handled well and without any undue fuss.

I think Robbie was extremely helpful. He made sure I got all the information I needed to make a decision and didn't feel pressured.

The branch and sales person (Peter) communicated every step of the way. They were excellent.

Perfect! Nothing was any trouble to the salesperson. We were able to view cars with all the Covid security in place. The experience was equally as good had there been no Covid.

Great communication with Andrew Devlin at Harry Fairbairn, he was friendly and helpful. I didn't feel pressured to make a purchase or at any point in the decision making process. Would definitely recommend him and the dealership.

Everything went smoothly apart from only receiving one key , the branch is ordering a new second key and will send it out to me

My salesman (Robbie Oliver) was an excellent salesman in every department.

Pick up of car was seemless and a nice touch for me to unveil my new car from under the cover.

Andrew was fantastic