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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Friendly, professional service from start to finish
Great customer detail
Efficient, courteous and professional
Got my courtesy car which was filthy on the out side and when I opened the door there was empty chocolate wrappers inside!! So much for sanitising the car with very strict guidelines in place. I cleaned the car myself with Anti bacterial wipes !!!
Car was booked in and I was dealt with promptly and efficiently. Courtesy car was supplied no problems
Service rep was very pleasant and explained everything
Seamless booking. Competitive pricing. Updates were excellent and car ready when we agreed.
Work was done quickly and without fuss.
Good staff communication.
Brian the salesman was fantastic as was James the sales manager I love my new car and would 100 percent recommend you guys over Douglas park anytime
Reasonable cost, explained beforehand, constant updates, and excellent communication and customer care
As in question one from drop off to delivery the whole experience was made easy.
HF dealt with my query and service as I would have expected.
Can't complain, did what I needed done.
From initial booking all the way through to car collection it ran like clockwork
Stephanie was very helpful and informative at both the check in and collection. The work was completed as planned and everything ran smoothly and to time.
The customer service representative, if I remember correctly her name was Stephanie, was very helpful and cheery.
The service was excellent and the staff couldn't be any more helpful.
By and large we have dealt with only one member of staff for our cars - David Segal and David has always ensured we have the best deals possible, a positive experience and a first class service. Every member of staff is professional and friendly.
Staff are very good and informing you of what is happening to your vehicle and it is left nice and clean for you to pick up
Health check came up clear. Staff kept me updated
Everyone's so helpful before you buy the car then they wash there hands of you.
There was no messing about in and out problem solved
Simple online booking for service requirements. Safe and courteous reception upon arrival at Service Center. Works satisfactory completed on time for collection, washed and valeted
always very helpful
Service advisors were very helpful and supportive
From Tracy , on the reception desk , to Stephanie the service advisor I got 5 star treatment. They were friendly but professional in my dealings with them. My car was ready on time and returned washed / vacuumed.
done all that i asked a d car was very well cleaned upon collection
Excellent service from helpful staff, as always
All work carried out swiftly and efficiently
Service completed efficiently .Car valeted before return.Staff very welcoming.
Everything went smoothly and My car was fixed quickly
Job was completed in advance of time advised.
From booking the service to arrival and reception at garage to the regular updates on the progress of service everything went smoothly.
very easy to make the booking at a time convenient to me along with a courtesy car for the day, they kept me informed of progress and the car was ready at the agreed time
Everything from initial booking to completion and collection of car went smoothly.
Can't fault the girl who dealt with me at all very professional, polite, friendly & helpful
hassle free well organised service experience
All aspects were as one would have hoped
Customer service staff were friendly and I felt safe with COVID-19 procedures that were in place.My car was in for a service and was returned washed and cleaned inside.
I could not fault the service in anyway .
Staff kept me informed on the service
Kept me informed
Andrew kept in touch from the date I ordered My new car and the car was immaculately presented when I collected it
Very professional and helpful
Staff very polite and professional
4 car from garage
Again 'there was nothing to complain about. It was all very easy and straightforward so full marks again.
5 star service from start to finish and beyond
Always kept up to date and the sale managed very well and with ease. Everything properly explained and no rush to get everything signed off.
Our sales consultant seemed very experienced and knowledgeable which made us feel at ease and comfortable.
The salesperson Mr Andrew Henderson was so good to deal with. He knows the product gave good advice and is a good listener. He kept in touch with me regularly whilst waiting for delivery. Well done Andrew.
Despite pre lockdown order and post lockdown delivery (March to October inclusive) and through no one's fault, my experience during that time was highly satisfactory.
Very relaxed atmosphere, no pressure
No hassle and well versed in all aspects of buying a car
Everything was handled so professionally by Robbie Oliver. He was efficient and business like but also was very personable.
Delivery date as expected. Again fantastic customer service from everyone involved.
No problems and all queries dealt with.
David fully explained everything and was in contact at all times to update on arrival of car etc.
I have dealt with Harry Fairbairn for a long time now. This is the 5th BMW that I have bought from them and I feel that they are an excellent company to deal with. They are very customer focused and have exceeded expectations with my recent purchase.
I made contact and played out my requirements, within 24h a deal was drawn up that met my needs and worked for the dealer. I felt neither pressured or messed around.
The salesman was very helpful and informative about the priduct
The service was very personal and efficient
In the current environment the Sales Team were both professional and knowledgeable.
Andrew Galston was extremely pleasant polite courteous and helpful he did everything possible to assist.
Handover was brief probably because of covid but sales people know I have been a loyal customer in the past.
Deal with the same salesman for years Brian Dragoonis excellent and helpful person
Robbie provided updates on the cars arrival date and I recieved the car 2 weeks earlier than expected.
Consultant was very helpful and, considering the current climate, went to great lengths to keep me informed of progress from my initial enquiry through to product purchase. He was very proactive without making me feel I was being pressured.
Andrew Devlin was very knowledgable and kept us informed at all times. He even organised for my kids to sit in an i8
Very emotional at handover
Sales team very efficient and professional.
Everything went very smooth
Yan was very helpful friendly & couldn't do enough for us! On delivery my wife was ecstatic with her new car & of course her chocolate strawberries & Prosecco
David Segal was very easy to work with, very efficient in handling all of the necessary pre-requisite information required and explained the process end to end extremely well.
Process of purchasing the car and designing this very easy and felt fully supported
Salesman Andrew was excellent
Nothing Much to say, the salesman did his best for us.
Considering the circumstances - perfect from start to end. So much so we were happy to drive up from Cambridge again to collect.
Excellent customer service