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ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quickly understood the issue was covered by warranty despite earlier doubt from some sources.

Service

Great service and friendly, appropriate service delivery

Service

Well organised and punctual.

Service

Stephanie was excellent, professional & thorough. She kept me up to date at all times. I was also impressed with the in depth workshop report that I received regarding the work carried out.

Service

Good customer service. Service advisor was excellent. Technicians treated my car with care. Pleasant comfortable service reception area.

Service

It was slick and easy

Service

All issues addressed, discussed technical point with technician and completed on time.

Service

I was happy with the deal offered.

Service

Staff are very friendly, very confident with how the social distance has been out in place. Easy to drop my car off parking all marked up for customers

Service

Always pleased with service experience from check in to collection. Was grateful for collection and return for MOT.

Service

Car taken in for checks very quickly and returned on time

Service

Great place to do my car service, professional staff,easy communication and prompt service

Service

It was reasonably stress free and it was under warranty

Service

Quality service from start to finish

Service

It was straightforward & comfortable experience

Service

Very helpful

Service

Experience was near perfect, plenty of communication throughout the day and car sorted. Service was excellent.

Service

Quality

Service

Nothing negative about experience, wholly positive.

Service

user friendly efficient booking of service to trouble free delivery and collection kept up to date throughout process

Service

Hassle free service in complex world

Service

Parts Dept went out of its way to assist me during Covid and to get boot/mat accessories to me despite the restrictions.

Service

Car had to get towed to garage, but they reviewed the problem quickly and let me know the course of action. Took a while for part to arrive but dealt with quickly once there

Service

The service advisors I had dealt with had been very helpful throughout.

Service

Not had a problem in the 6(?) years with them.

Service

Given the experience

Service

Excellent customer service and accurate detail of completion of job.

Service

Straight forward service with no problems encountered

Service

Polite, knowledgable and very helpful staff. Prompt service. Made to feel a valued customer. Our service advisor Miriam was friendly and very helpful and ensured that we were happy with everything.

Service

The service experience was great, my only concern was being offered a new battery for my key which we had just replaced.

Service

Was happy with work carried out.

Service

Very professional and efficient. There COVID-19 protocols were very reassuring.

Service

Fast, flexible and great customer service

Service

Found fault and fixed on warranty

Service

Service diagnostic was spot on an repair was carried out same day. I was kept informed at all times

Service

Very professional and helpful.

Service

Staff very helpful and kept me updated.

Service

Car was taken away, the fault was remedied, the car washed outside and cleaned inside, then returned to me.

Service

Have used Harry Fairbairn (Giffnock) for servicing and repairs since the first BMW Car I bought never had a major problem with them and the very odd minor problems have always been sorted to my satisfaction.

Service

You give the customer peace of mind.

Service

Efficient and courteous from start to completion

Service

Great service

Service

As noted in my answer above. Good service, attentive staff. To score any less than 5 would not be fair as I have nothing that I've been unhappy with.

Service

No problems

Service

Alice Gray who dealt with me was excellent , polite,could not be more helpful and very efficent.

Service

Absolutely no issues . Dealt with quickly and efficiently .

Service

Great service as always

Service

Purchased car from here and recently got a windscreen replaced. Fiona went above and beyond to help me out.

Service

Car serviced and MOTd by the BMW team in a friendly, helpful and professional manner.

Service

I had a few repairs required to my car once diagnositcs had been run. Throughout the process I was kept informed every step of the way and also advised of the cost.

Service

Professional people that are knowledgeable running the department

Service

Everything was so organised and professional.

Service

Friendly and helpful service

Service

Excellent customer service as always. Also one of the main reasons I buy BMW is the level of customer care provided by Harry Fairbairn.

Service

Kept informed

Service

No problems at all

Service

Very fast service. They spoke me though what was happening with the service and gave me time scale

Service

Good communication

Service

Liked the video that was sent showing the walk round of the car

Service

Car was ready well within the time given and request for a courtesy car was dealt with easily

Service

great service

Service

I was worried that my car would lie unattended for a few hrs however it was taken right away this time which was excellent due to the fact we were travelling from Tier 2 area to Tier 4 area(was worried) also major road structure problems(A83)

Service

I was having an E30 M3 serviced, so a bit out of the ordinary, and they carried out all the work required efficiently and expertly, keeping me fully advised on pricing and progress.

Service

Car.returned.washed.and cleaned and.on.time.

Service

Smiling and attentive staff at reception who then kept me informed during the day about the progress of my car.

Service

Experience was fine, covid restrictions and precautions were followed. Everything very smooth

Sales

Given it was lockdown the process was so simple

Sales

Peter Bell was very informative and pleasant throughout the arrangements, purchase and collection of the car and made us feel valued and was very helpful. Thank you Peter.

Sales

No issues and friendly, efficient staff

Sales

covid restrictions reduced the collection experience but is understandable.

Sales

Great service and communication as always from Harry Fairbairn, Giffnock.

Sales

Very easy process

Sales

Robbie was extremely professional, always available to answer questions and ensured everything went smoothly despite Covid restrictions

Sales

Under difficult curcumstances there was a smooth transition of my old vehicle into my new one considering all the current restrictions in place for the dealership.

Sales

Very helpful, courteous and patient salesman

Sales

We purchase the car in September and the car was delivered to our house in January.

Sales

Although I didnt visit in person due to covid restrictions and me being based many miles away, I was kept well informed throughout the process both by telephone and e-mail. Arnold Clark let down the delivery- please see final box

Sales

Salesman was knowledgeable, friendly and professional.

Sales

Show room was very comfortable, with booth areas giving better feeling of privacy, along with ample parking.

Sales

We achieved everything we wanted.

Sales

As above

Sales

A smooth handover with no fuss for customer.

Sales

Yan Young was professional and most helpful as ever. An asset to the team,

Sales

My experience was as professional as always ,exceptional service throughout the purchase and receiving my car .

Sales

All timelines given were met. Kept informed the whole way through.

Sales

Happy. Very helpful sales advisor who listened to what I wanted and delivered.

Sales

No issues, everything was handled well.

Sales

Salesman Yan Young put no pressure on me to buy & kept me updated whilst awaiting delivery of my series 1, top salesman I've ever came across.

Sales

Customer service from Brian Dragoonis was exemplary.

Sales

Due to the pandemic, delivery of my car was delayed but Brian kept me updated daily/weekly with any information. Customer service 5 star

Sales

Very friendly and professional staff

Sales

Fantastic service the whole way through

Sales

The overall service and experience was excellent, what was great was that at no point did I feel pressured and that is why even after shopping around I came back and spent a bit more with Yan, due to his professionalism and sales manner.

Sales

Our salesman was very knowledgeable on all aspects of the car and answered any questions we had

Sales

Great customer service

Sales

Care and attention to detail in the face of very difficult conditions due to Covid restrictions.

Sales

Great professional service

Sales

The handover process was quick and easy, all mostly done on my phone which I much prefer to previous handovers where you have to sit and sign numerous documents.

Sales

Very welcoming and friendly

Sales

My sales rep Andrew made buying during the pandemic a breeze. Nothing was too much bother and despite local covid restrictions being in place I didn't feel like anything was missed out.

Sales

Welcoming and friendly staff made it a good experience

Sales

Every step was explained in great detail, from the car coming into branch and then being prepared and delivered to my local Arnold Clark dealership.

Sales

Easy sales process, clean showroom, knowledgeable sales team. Immaculate car on handover.

Sales

We were provided with a test drive following an enquiry. The experience, despite the Covid restrictions was flawless. The financial package discussions met our needs quickly and the financial Administration was handled easily remotely.

Sales

The service although a very different experience this time was done with care and attention and we felt very safe and attended to during all aspects of the transaction

Sales

Hand over was quick and simple with no horrible push selling for extras.

Sales

Contactless handover very efficient

Sales

Completely satisfied, the car I got is exactly what I had in mind.

Sales

Sales team were excellent