Outstanding Service

Friendly, professional service from start to finish

Great customer detail

Efficient, courteous and professional

Got my courtesy car which was filthy on the out side and when I opened the door there was empty chocolate wrappers inside!! So much for sanitising the car with very strict guidelines in place. I cleaned the car myself with Anti bacterial wipes !!!

Car was booked in and I was dealt with promptly and efficiently. Courtesy car was supplied no problems

Service rep was very pleasant and explained everything

Seamless booking. Competitive pricing. Updates were excellent and car ready when we agreed.

Work was done quickly and without fuss.

Good staff communication.

Brian the salesman was fantastic as was James the sales manager I love my new car and would 100 percent recommend you guys over Douglas park anytime

Reasonable cost, explained beforehand, constant updates, and excellent communication and customer care

As in question one from drop off to delivery the whole experience was made easy.

HF dealt with my query and service as I would have expected.

Can't complain, did what I needed done.

From initial booking all the way through to car collection it ran like clockwork

Stephanie was very helpful and informative at both the check in and collection. The work was completed as planned and everything ran smoothly and to time.

no fuss.

The customer service representative, if I remember correctly her name was Stephanie, was very helpful and cheery.

The service was excellent and the staff couldn't be any more helpful.

By and large we have dealt with only one member of staff for our cars - David Segal and David has always ensured we have the best deals possible, a positive experience and a first class service. Every member of staff is professional and friendly.

Staff are very good and informing you of what is happening to your vehicle and it is left nice and clean for you to pick up

Health check came up clear. Staff kept me updated

I'm happy

Everyone's so helpful before you buy the car then they wash there hands of you.

There was no messing about in and out problem solved

All good

Simple online booking for service requirements. Safe and courteous reception upon arrival at Service Center. Works satisfactory completed on time for collection, washed and valeted

always very helpful

Service advisors were very helpful and supportive

From Tracy , on the reception desk , to Stephanie the service advisor I got 5 star treatment. They were friendly but professional in my dealings with them. My car was ready on time and returned washed / vacuumed.

done all that i asked a d car was very well cleaned upon collection

Excellent service from helpful staff, as always

All work carried out swiftly and efficiently

straight forward

Service completed efficiently .Car valeted before return.Staff very welcoming.

Everything went smoothly and My car was fixed quickly

Efficient service

Job was completed in advance of time advised.

From booking the service to arrival and reception at garage to the regular updates on the progress of service everything went smoothly.

very easy to make the booking at a time convenient to me along with a courtesy car for the day, they kept me informed of progress and the car was ready at the agreed time

Good service

Everything from initial booking to completion and collection of car went smoothly.

Can't fault the girl who dealt with me at all very professional, polite, friendly & helpful

hassle free well organised service experience

All aspects were as one would have hoped

Customer service staff were friendly and I felt safe with COVID-19 procedures that were in place.My car was in for a service and was returned washed and cleaned inside.

I could not fault the service in anyway .

Staff kept me informed on the service

Fixed fault

Kept me informed

Andrew kept in touch from the date I ordered My new car and the car was immaculately presented when I collected it

Very professional and helpful

Staff very polite and professional

Great service

4 car from garage

Again 'there was nothing to complain about. It was all very easy and straightforward so full marks again.

5 star service from start to finish and beyond

Always kept up to date and the sale managed very well and with ease. Everything properly explained and no rush to get everything signed off.

Our sales consultant seemed very experienced and knowledgeable which made us feel at ease and comfortable.

The salesperson Mr Andrew Henderson was so good to deal with. He knows the product gave good advice and is a good listener. He kept in touch with me regularly whilst waiting for delivery. Well done Andrew.

Despite pre lockdown order and post lockdown delivery (March to October inclusive) and through no one's fault, my experience during that time was highly satisfactory.

Very relaxed atmosphere, no pressure

No hassle and well versed in all aspects of buying a car

Everything was handled so professionally by Robbie Oliver. He was efficient and business like but also was very personable.

Delivery date as expected. Again fantastic customer service from everyone involved.

No problems and all queries dealt with.

David fully explained everything and was in contact at all times to update on arrival of car etc.

I have dealt with Harry Fairbairn for a long time now. This is the 5th BMW that I have bought from them and I feel that they are an excellent company to deal with. They are very customer focused and have exceeded expectations with my recent purchase.

Very helpful

I made contact and played out my requirements, within 24h a deal was drawn up that met my needs and worked for the dealer. I felt neither pressured or messed around.

The salesman was very helpful and informative about the priduct

No issue

The service was very personal and efficient

In the current environment the Sales Team were both professional and knowledgeable.

Andrew Galston was extremely pleasant polite courteous and helpful he did everything possible to assist.

Handover was brief probably because of covid but sales people know I have been a loyal customer in the past.

Deal with the same salesman for years Brian Dragoonis excellent and helpful person

Robbie provided updates on the cars arrival date and I recieved the car 2 weeks earlier than expected.

Consultant was very helpful and, considering the current climate, went to great lengths to keep me informed of progress from my initial enquiry through to product purchase. He was very proactive without making me feel I was being pressured.

Andrew Devlin was very knowledgable and kept us informed at all times. He even organised for my kids to sit in an i8

Excellent service

Very emotional at handover

Sales team very efficient and professional.

Everything went very smooth

Wonderful service

Yan was very helpful friendly & couldn't do enough for us! On delivery my wife was ecstatic with her new car & of course her chocolate strawberries & Prosecco

David Segal was very easy to work with, very efficient in handling all of the necessary pre-requisite information required and explained the process end to end extremely well.

Process of purchasing the car and designing this very easy and felt fully supported

Salesman Andrew was excellent

Nothing Much to say, the salesman did his best for us.

Considering the circumstances - perfect from start to end. So much so we were happy to drive up from Cambridge again to collect.

Excellent customer service