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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
The service department did a reasonable job in the circumstances mentioned above
Upon arrival at 07.45 on the agreed date the service agent asked if I had been quoted a price, I advised no he then advised including VAT it would be no more than £650.00 for an oil service and a vehicle check, I nearly fell off my seat too expensive
Staff very welcoming and informative
Friendly staff. Great reception from staff at garage. Vehicle updates received and everything explained
The team were very good, got booked in, collected and returned the car which is very helpful but the car is normally cleaned and I think as it was Xmas eve and it was all a bit rushed. There was an attempt to wash it which actually made it look worse
I put the car in for an break fluid service (not covered by the service package I took out surprisingly) and asked them to look at the rear boot window not opening. It was sprayed with silicone and this did not fix it. I have to return next week
The car took longer than expected to be fixed, the car was also meant to be hovered and washed but this didn't happen. Even although I was told this on my personal video, I thought that this was why it was taking so long.
Focussed on my needs, easy to arrange the service and they delivered just as they said they would.
Excellent response to any issues I have had. Only problem was that the service plan which was purchased from the Arnold Clark dealership where I bought the car wasn't honoured despite being told that I could use it in any AC branch. Money refunded
Read the above.
The staff were very good apart from trying to blame potholes for the cracked wheel!
Advised that my drivers windscreen wiper was making contact with the A pillar when on setting 3 - Max removal of water. The issue still remains after collection.
Great service provided by Kerry and David so no complaints
While I'm happy the car is sorted, it wasn't ideal that it had to go back in and have the same replaced part fitted again due to it being faulty.
The experience at the Service Centre was extremely poor. A 5 week old car was not returned to me in the condition left it. There were a number of stains, including oil residue on the new cream leather seats as well as dirt and debris on the carpets.
We will be satisfied once the repair is properly carried out. Please contact us to arrange this.
Great communication, everything completed as planned/ requested
I am very happy with the service at Harry Fairbairn Glasgow, I have taken both of my BMW's there as well as my partners BMW & all issues have been fixed to a high standard every time. I wouldn't trust any other garage with our cars.
Just what you expected from Harry Fairbairn,the name for BMW.
Great service from all staff throughout. Good value using Service Plan. Car collection service is a huge help. Attention to detail was of a very high quality.
Kept updated from the point of booking in my vehicle for service. Was impressed with all contact, especially the footage of the inspection. Service completed ahead of estimated time, which was appreciated.
The car was only having an MOT and it passed, It was collected from my house and delivered back and the little video link gave me more infrmation.
Light replaced under warranty due to misting up.
David Segal was 1st class from start to finish could not have been more helpful with my purchase
Good contact was maintained throughout the service. Car was picked up from my home and returned afterwards on schedule.
My vehicle was served quickly and the process was explained clearly. If there was something wrong, I would be contacted. If not I would be contacted when my car was ready to collect
Really struggled to find out what a service plan covers ended up phoning BMW direct!
We like he ambience of the establishment
Easy to book service. Kept updated of car's progress throughout.
Excellent service from Harry Fairbairn, as always
work carried out to satisfaction in a timely manner with regular updates including a video update. replaced tyres at short notice and still has car ready on time
Great service from Andrew Henderson,he seems to know everything about the product and gives great advice when asked.
I wasn't pleased with the level of communication from the service department and the only way to receive updates on the car was to constantly chase them. The car was also returned apparently having been washed but it was covered in dirty marks
From calling to book in the lady I dealt with was fantastic at accommodating my needs ( kids needing dropped and collected from school) 10 am pick up washed and ready at 2
Great service always received, comfortable waiting area with lovely facilities and my car always gets handed over sparkling clean!
Once again there up there with the best
Having to wait for an adviser to become free is sometimes a nuisance when you are in a hurry to pick your car up.
Communication on day of work could have been slightly better to let me know exactly when my car would be returned
Just excellent people to deal with.
Efficient service , Andrew came out to discuss issues with car , booked it in and work was then completed
Andrew in service department always take extra care time to help me & he made sure my courtesy car there & stayed in touch with me also my car was excellent .
would have been a full 5 stars but my coolant and oil didn't get topped up during the service
Good and prompt service
No problem with the service
Nothing to complain about.
It was easy and quick to change cars and process was carried out professionally.
It was difficult to get even an estimated cost when booking the service. On the day, I was given an indication of cost and the final bill was under that. Cost wise it does feel expensive for the actual work carried out and time taken to do it.
Related to a recall. Carried out promptly and courteously and appreciated the complimentary wash and vacuum.
Pleasant experience with no problems
Very good staff
Service is always outstanding
First class service from start to finish thanks to Andrew Henderson. Extremely helpful and a credit to brand and company.
The only thing that has taken the shine off the purchase is that the automatic boot isn't working and after 2 failed visits to get it fixed. It's now booked in for a 3rd time this coming Friday so fingers crossed it will be sorted.
Got my car quicker than expected and was given all relevant info that made me confident to choose you to purchase from
Great customer service
Great service and professionalism from the full team at Harry Fairbairn.
My salesman, Andy Brogan, was knowledgeable and nothing was too much trouble. A problem did occur but it was expertly dealt with by Andy which was a measure of his experience and professionalism.
Sales exec Andrew Devlin top class service. Test drive with product genius excellent. Handover in handover bay with reveal excellent
Got the car I wanted, when I wanted and for a price I thought was fair.
Couldn't be nicer
The sales person was polite, courteous and offered refreshments each time I went to the dealership to discuss owning a BMW
My whole experience from the team at Harry Fairbain was great. from sales advisor to tech / demonstration before and upon collection of my car was great.
All good apart from some slight delays when Dumfries were having to wait on Giffnock for answers and information.
Dealership was great to deal with.
Car arrived when it was supposed to
Helpful and responsive from the initial contact, through the decision making process, and the delivery of the car
Rob kept me informed at all stages from ordering to delivery
Great service,very comfortable
Very easy to deal with.
No problems at all
Can fault nothing of the experience.
It was a pleasure to do business at this Centre. The salesperson (Omkar) was first class and met all of my needs.
Made a general enquiry and they were very quick to respond. Had a personal video made about the car interested in. Omkar was very helpful and friendly. Listened to what I wanted and produced a car I was happy with. Explained everything thoroughly.
My car was delayed around 8 weeks, but I was kept informed. The handover was very good - it was my 4th BMW, but the technology has moved on such that there was a lot to learn, and with the help of a 'Guru' we soon had a good understanding
The staff at the centre genuinely cared that everything during the buying experience was right for me and couldn't have done any more to make me a satisfied customer.
Involved in every step and kept up to date on the build progress. Sales consultant went the extra mile and the experience was overall amazing.