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ABOUT US Harry Fairbairn Giffnock BMW.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not as good as other dealerships I've been with before

Service

I have only had the car for 6 months and had a service pack. I did not expect a £500 bill for brakes so soon. The car was barely cleaned on the outside and not cleaned inside

Service

Terrible experience. Rude and unhelpful staff. Overpriced and work not done properly.

Service

Are you asking about the Mot/Service?

Service

End to end customer satisfaction

Service

As explained above it means a great deal to me to have confidence in persons I can trust to who are checking out my car without any concern.

Service

I was kept advised of progress several times

Service

Always very courteous and always looked after.

Service

Staff extremely courteous, pleasant and helpFUL throughout both visits

Service

Good

Service

I had a puncture and I was close to the branch in Giffnock. The service desk and service department were soo helpful in getting my tyre replaced and back on the road. A special thank you to Russell in service/garage team

Service

Andy the service person was supposed to be calling back with a date for redoing a check that was supposed to have been done at service !! Still waiting on call !!

Service

My service person was excellent. In handing the loan car keys back after emptying the loan car's contents into mine the person that took the keys off me was most unhelpful & rude.

Service

Great service

Service

beacuse it was only the first service and all appears to have been attended to ok

Service

No communication and I was charged for Services that were not completed

Service

After a week my car was returned meant to have been but the same problem arose as soon as i drove it

Service

As above after sales service is shocking

Service

Great help through my service

Service

very easy and efficient

Service

Just a little concerned that we had to return so soon after the initial service

Service

Location terrible, poor customer service

Service

a booking was available at short notice. faults efficiently diagnosed and rectified. Cost of repairs was high

Service

Everything went as planned

Service

I was told to take the car to the wrong place and when I eventually took it to the correct place the receptionist was not interested in my experience but only wished to tell me that it was not her fault as she is only the receptionist.

Service

On using my car later in the week I was travelling on the motorway and it was a dirty evening I used my windscreen washers and found out that they were empty

Service

Good customer service and easy to deal with

Service

Car not fully fixed

Service

I think support post sales should be improved. You have to call couple of times to just get appointment. No reps available. handing over vehicle multiple times to get things done. Let me know if you want to discuss. Don't provided curtsey car.

Service

Returned to collect car , replacement part not fitted properly and cars ambient lighting now fails to dim which was in working order prior to car being dropped off, also being charged for courtesy car especially when car was in for a warranty repair

Service

Had to wait rather a long time but the car seems to be fine.

Service

Was up to usual standard everything taken care of in a friendly atmosphere

Service

All was perfect, just seemed extraordinarily expensive.

Service

My car was booked in straight away for repair, I recieved a courtesy car whilst my car was in the workshop, repair was carried out to a very high standard.

Service

matters are not resolved again and i have a feeling of impending disappointment and issues continuing with this car.

Service

Twice in 2 weeks wrong parts were ordered which meant 2 extra trips back to the gargage. First was wrong door lock ordered and 2nd was wrong door weather strip. Sunroof repair not done right first time. Not opening/tilting/colsing when returned.

Service

The service conducted not value for money and I will not take out a service plan again. 'Routine' tasks should have been carried out and were not. Estimated cost of repairs for a failed mot - grossly overpriced. Poor service/communication all round.

Service

Car was picked up and I was asked if I wanted them to check anything. I advised that the washer seemed to be low pressure. Straight away called back and said £162 for them to look at it. Also didn't complete service

Service

Not impressed

Service

Very efficient and timely

Service

Staff most helpful and friendly.

Service

I was told 2 hours I had to wait on car but after 45 minutes I went for walk car was still in same parking space and never got my car back for 2 hours 35 minutes

Service

I was kept up to date with everything.

Service

Kirsty the service advisor was very helpful and friendly and kept me up to date with what was happening. Russell the tyre fitter was also very helpful and patient.

Service

Everything was nearly perfect. Due to the delivery delay, they arranged a courtesy car but it was citroen C4 Cactus that took a long time to collect (2 hours),trading a Focus ST for a M140i, not acceptable was swapped for 530D to prevent cancellation

Service

Always easy to deal with. Staff always go extra mile

Service

Bit Chaotic. My car was delivered on a Monday but BMW Glasgow did not even realise they had it till the Wednesday after I called both BMW Glasgow and also BMW recovery who had to then call BMW Glasgow. Person who called had no clue what was wrong.

Service

The issue highlighted with the brakes still persists and nothing was done to fix this. It was almost if it was a known issue that BMW aren't caring about. I was given the impression that this was harryfairbairns issue but a Bmw issue.

Service

Efficient as usual, let down by the oil leaking and having to go back. Only 1 star deducted for this though, would give 5 stars if HF came and cleaned my drive of the spilt oil.

Service

The car was taken to yourself instead of our local at Irvine like was asked when being picked up, there in causing me to waste time going to Irvine when my car was at Giffnock. When it was returned to us the keys were posted through the wrong door

Service

Efficient and effective service professionally delivered

Service

Great service experience from branch

Service

Numerous attempts to resolve problems with car, mostly unsuccesfully. When latest problem with car was unable to be replicated by dealer I was charged £156 for diagnostics!

Service

I find Harry Fairbairn the better BMW Dealership in my area. Only reason that it is not a 5 star rating is that there was 0.3 bar difference in the pressure of the two front tyres fitted.

Service

No issues at all

Service

The service staff were friendly kept me informed of the service progress

Service

The reception process should be speeded up.

Service

I mentioned squeaky brakes when I booked the service but this was not dealt with.

Service

Again, prompt reply to my enquiry. Have yet to get the car serviced, so will know how they perform at that point.

Service

Everything dealt with in an efficient manner.

Service

service itself was good,one small point disappointed me all the preset switches were off, presumably while being valeted, i drove off with no lights on!! Disappointed at huge cost of proposed remedial bodywork to wing. Will look elsewhere for help.

Service

After my service the clock showed 11000 miles until next service. After I'd driven just over 200 miles, it changed to 10000 miles.

Service

Efficient

Service

Both sales and tech guys were excellent

Sales

Attentive and knowledgeable staff

Sales

Dealer was efficient, friendly and made the whole process very much a personal one. I appreciate they do this every day, but I thought it was good.

Sales

Great staff very helpful, Robert/Bob who done all the work in getting the car to us on time, his manner and personality, fantastic. Margharet.

Sales

I always feel well taken care of and listened to which I think is important when making a big commitment in buying a new car.

Sales

Very helpful

Sales

The purchase of the car was great but the delivery was not as planned. Agreed to get the car on Monday 4th March (took day off). Was told that day car not delivered, had to wait until Friday 8th to get car after work, left sharply as garage closing

Sales

The sales manager, Razwan, provided me with the best customer service I could ever imagine. The reception staff could have provided better service. The two ladies did not show much interest in my arrival to collect my new M2 competition

Sales

Customer service was great but Bmw & the delivery let the overall score down

Sales

From start to finish it was a painless experience. We were kept fully informed of progress and the sales service was excellent.

Sales

From day one I felt like my repeat business was appreciated. Yan Young at Giffnock made everything very straightforward and kept me informed throughout the process.

Sales

Andy Brogan (The Salesperson) could not have been more helpful.

Sales

kept me informed about the car i had chosen and everything went exactly to plan

Sales

Andrew Devlin's professional yet personal service.

Sales

Everything explained fully - from choosing which model up to explaining everything in the car on delivery.

Sales

Good Customer Service from Paul Dalby at Harry Fairbairn, Giffnock.

Sales

over the years i have dealt with the same salesman David Segal and found him most helpfull kept me up today when he car would be delivered and ensured that i got the package that suited me

Sales

Excellent customer service from BMW salesperson and carr arrived on time and to spec.

Sales

Was made to feel like a valued customer during the whole process. My requirements were met in all respects.

Sales

Customer service was fantastic

Sales

Andrew Devlin was great throughout the purchase of my car. He was easily reached by phone, and replied very promptly to all my emails The guy that took me for my test drive was very helpful and again, very friendly

Sales

Polite and professional

Sales

No problems experienced.

Sales

Knowledge and service

Sales

Omkar Golatkar contacted myself as my lease was due up in a couple of months. Omkar gave me a list of options and deals available, without ever being pushy, he complete understood what I was looking for. Delivery was on time with no issues.

Sales

Staff member very professional, took time to explain all options available to me, nothing too much trouble.

Sales

I still have not received delivery of my car because there is a delivery stop on all BMW 2 series, so how can I be satisfied?

Sales

Very friendly, highly professional and knowledgeable. Went out of the way to ensure the product was right for me. A first class response throughout the purchase process.

Sales

The sales staff and product genius we're happy to answer all questions and spend as much time as you needed or wanted to with them

Sales

sales person Yan Young was excellent all through process