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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Everyone's so helpful before you buy the car then they wash there hands of you.
There was no messing about in and out problem solved
Simple online booking for service requirements. Safe and courteous reception upon arrival at Service Center. Works satisfactory completed on time for collection, washed and valeted
always very helpful
Service advisors were very helpful and supportive
done all that i asked a d car was very well cleaned upon collection
From Tracy , on the reception desk , to Stephanie the service advisor I got 5 star treatment. They were friendly but professional in my dealings with them. My car was ready on time and returned washed / vacuumed.
Excellent service from helpful staff, as always
Everything went smoothly and My car was fixed quickly
Service completed efficiently .Car valeted before return.Staff very welcoming.
All work carried out swiftly and efficiently
Job was completed in advance of time advised.
From booking the service to arrival and reception at garage to the regular updates on the progress of service everything went smoothly.
Can't fault the girl who dealt with me at all very professional, polite, friendly & helpful
Everything from initial booking to completion and collection of car went smoothly.
very easy to make the booking at a time convenient to me along with a courtesy car for the day, they kept me informed of progress and the car was ready at the agreed time
hassle free well organised service experience
All aspects were as one would have hoped
Staff kept me informed on the service
I could not fault the service in anyway .
Customer service staff were friendly and I felt safe with COVID-19 procedures that were in place.My car was in for a service and was returned washed and cleaned inside.
Kept me informed
from booking to collection all went well
Detailed thorough service resulting in peace of mind.
Great service, friendly and welcoming staff.
Given the current Covid crisis Harry Fairbairn were well organised with the required safety measures and the whole experience felt safe. Lisa explained everything about the work done to the car and showed me out to my car. Excellent service.
The earlier than predicted collection of my car was very pleasing. I was thoroughly satisfied.
Service carried out without fuss , easy to book on line
Service Adviser was polite and made me feel at ease , explained all the details to me and kept me in touch.
Had to rebook due to lock down but all arrangements were dealt with in a friendly but professional manner. Warranty repair was honoured due to lockdown circumstances.
Friendly staff and high quality service.
Was welcomed and told approx what time the work would be complete it was spot on
Dealt with problem right away and kept me updated
Stephanie was extremely helpful and friendly.
The requested work, although very straightforward on this occasion, was done on time and the service department staff with whom I spoke were very courteous and friendly.
the process was very smooth, your colleagues were very personable, friendly & professional, and given current issues the site seemed very safe & considerate of the covid-19 issue.
Attitude, experience, knowledge and approachability of staff.
Car fixed and provided in timely manner
No problems and all queries dealt with.
David fully explained everything and was in contact at all times to update on arrival of car etc.
I made contact and played out my requirements, within 24h a deal was drawn up that met my needs and worked for the dealer. I felt neither pressured or messed around.
I have dealt with Harry Fairbairn for a long time now. This is the 5th BMW that I have bought from them and I feel that they are an excellent company to deal with. They are very customer focused and have exceeded expectations with my recent purchase.
The salesman was very helpful and informative about the priduct
The service was very personal and efficient
In the current environment the Sales Team were both professional and knowledgeable.
Deal with the same salesman for years Brian Dragoonis excellent and helpful person
Handover was brief probably because of covid but sales people know I have been a loyal customer in the past.
Andrew Galston was extremely pleasant polite courteous and helpful he did everything possible to assist.
Consultant was very helpful and, considering the current climate, went to great lengths to keep me informed of progress from my initial enquiry through to product purchase. He was very proactive without making me feel I was being pressured.
Robbie provided updates on the cars arrival date and I recieved the car 2 weeks earlier than expected.
Very emotional at handover
Sales team very efficient and professional.
Andrew Devlin was very knowledgable and kept us informed at all times. He even organised for my kids to sit in an i8
Everything went very smooth
Yan was very helpful friendly & couldn't do enough for us! On delivery my wife was ecstatic with her new car & of course her chocolate strawberries & Prosecco
Salesman Andrew was excellent
Nothing Much to say, the salesman did his best for us.
Process of purchasing the car and designing this very easy and felt fully supported
David Segal was very easy to work with, very efficient in handling all of the necessary pre-requisite information required and explained the process end to end extremely well.
Considering the circumstances - perfect from start to end. So much so we were happy to drive up from Cambridge again to collect.
Excellent customer service
Everything Explained Well. Very Professional.
Great communicate and was kept very well informed
The car was already on site. The sale was completed and the car was available for collection far quicker than we could possibly have anticipated. Highly efficient service!
Andrew was great from start to finish, helping us to think through the best options without being pushy. Brilliant experience
Constant back and forth of information so I was always in the loop about the going's on.
The whole process was explained to me thoroughly and my options explained in detail. Emails or telephone calls were answered promptly and I am very happy with the service I received at Harry Fairbairn.
Easy from start to finish especially through a very difficult period
It was all so easy doing business with Mr Roberts
The experience was quick and straightforward with no issues.
Competent and friendly staff
No question left unanswered. No need left unchecked. Honest and caring and a smooth transition from start to finish. Ultimately the agent, Andrew Galston, has done exactly what BMW want their team to do. To make a customer for life!
Andrew our salesman was great, helped us a lot in choosing and going through the process. Not pushy which was great.
Extremely happy with my experience, all staff were very helpful and friendly
Purchasing my new car was made easy by the friendly efficient service.
Great service and friendly.
Really happy with the service I received.
Our experience was first class. The time taken to advise and assist helped us feel so comfortable with no hard sell like most other dealerships. We felt special.
Quick and easy transaction and great after sales service
couldn't ask for better service
Top marks to Harry Fairbairn.Ansar made you feel very welcome and answered all our questions,very professional dealership
Excellent customer care and updated as soon as information was available.
The whole experience from making my initial enquiry to reaching a decision on the right model through to negotiating the purchase and finally delivery was an extremely efficient and professional exercise.