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ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service department did a reasonable job in the circumstances mentioned above

Service

Upon arrival at 07.45 on the agreed date the service agent asked if I had been quoted a price, I advised no he then advised including VAT it would be no more than £650.00 for an oil service and a vehicle check, I nearly fell off my seat too expensive

Service

Staff very welcoming and informative

Service

Friendly staff. Great reception from staff at garage. Vehicle updates received and everything explained

Service

The team were very good, got booked in, collected and returned the car which is very helpful but the car is normally cleaned and I think as it was Xmas eve and it was all a bit rushed. There was an attempt to wash it which actually made it look worse

Service

I put the car in for an break fluid service (not covered by the service package I took out surprisingly) and asked them to look at the rear boot window not opening. It was sprayed with silicone and this did not fix it. I have to return next week

Service

The car took longer than expected to be fixed, the car was also meant to be hovered and washed but this didn't happen. Even although I was told this on my personal video, I thought that this was why it was taking so long.

Service

Focussed on my needs, easy to arrange the service and they delivered just as they said they would.

Service

Excellent response to any issues I have had. Only problem was that the service plan which was purchased from the Arnold Clark dealership where I bought the car wasn't honoured despite being told that I could use it in any AC branch. Money refunded

Service

Read the above.

Service

The staff were very good apart from trying to blame potholes for the cracked wheel!

Service

Advised that my drivers windscreen wiper was making contact with the A pillar when on setting 3 - Max removal of water. The issue still remains after collection.

Service

Great service provided by Kerry and David so no complaints

Service

While I'm happy the car is sorted, it wasn't ideal that it had to go back in and have the same replaced part fitted again due to it being faulty.

Service

The experience at the Service Centre was extremely poor. A 5 week old car was not returned to me in the condition left it. There were a number of stains, including oil residue on the new cream leather seats as well as dirt and debris on the carpets.

Service

We will be satisfied once the repair is properly carried out. Please contact us to arrange this.

Service

Great communication, everything completed as planned/ requested

Service

I am very happy with the service at Harry Fairbairn Glasgow, I have taken both of my BMW's there as well as my partners BMW & all issues have been fixed to a high standard every time. I wouldn't trust any other garage with our cars.

Service

Just what you expected from Harry Fairbairn,the name for BMW.

Service

Great service from all staff throughout. Good value using Service Plan. Car collection service is a huge help. Attention to detail was of a very high quality.

Service

Kept updated from the point of booking in my vehicle for service. Was impressed with all contact, especially the footage of the inspection. Service completed ahead of estimated time, which was appreciated.

Service

The car was only having an MOT and it passed, It was collected from my house and delivered back and the little video link gave me more infrmation.

Service

Light replaced under warranty due to misting up.

Service

David Segal was 1st class from start to finish could not have been more helpful with my purchase

Service

Good contact was maintained throughout the service. Car was picked up from my home and returned afterwards on schedule.

Service

My vehicle was served quickly and the process was explained clearly. If there was something wrong, I would be contacted. If not I would be contacted when my car was ready to collect

Service

Really struggled to find out what a service plan covers ended up phoning BMW direct!

Service

We like he ambience of the establishment

Service

Easy to book service. Kept updated of car's progress throughout.

Service

Excellent service from Harry Fairbairn, as always

Service

work carried out to satisfaction in a timely manner with regular updates including a video update. replaced tyres at short notice and still has car ready on time

Service

Great service from Andrew Henderson,he seems to know everything about the product and gives great advice when asked.

Service

I wasn't pleased with the level of communication from the service department and the only way to receive updates on the car was to constantly chase them. The car was also returned apparently having been washed but it was covered in dirty marks

Service

From calling to book in the lady I dealt with was fantastic at accommodating my needs ( kids needing dropped and collected from school) 10 am pick up washed and ready at 2

Service

Great service always received, comfortable waiting area with lovely facilities and my car always gets handed over sparkling clean!

Service

Once again there up there with the best

Service

Having to wait for an adviser to become free is sometimes a nuisance when you are in a hurry to pick your car up.

Service

Communication on day of work could have been slightly better to let me know exactly when my car would be returned

Service

Just excellent people to deal with.

Service

Efficient service , Andrew came out to discuss issues with car , booked it in and work was then completed

Service

Andrew in service department always take extra care time to help me & he made sure my courtesy car there & stayed in touch with me also my car was excellent .

Service

would have been a full 5 stars but my coolant and oil didn't get topped up during the service

Service

Good and prompt service

Service

No problem with the service

Service

Nothing to complain about.

Service

It was easy and quick to change cars and process was carried out professionally.

Service

It was difficult to get even an estimated cost when booking the service. On the day, I was given an indication of cost and the final bill was under that. Cost wise it does feel expensive for the actual work carried out and time taken to do it.

Service

Related to a recall. Carried out promptly and courteously and appreciated the complimentary wash and vacuum.

Service

Pleasant experience with no problems

Service

Very good staff

Service

Service is always outstanding

Service

First class service from start to finish thanks to Andrew Henderson. Extremely helpful and a credit to brand and company.

Service

The only thing that has taken the shine off the purchase is that the automatic boot isn't working and after 2 failed visits to get it fixed. It's now booked in for a 3rd time this coming Friday so fingers crossed it will be sorted.

Sales

Got my car quicker than expected and was given all relevant info that made me confident to choose you to purchase from

Sales

Great customer service

Sales

Great service and professionalism from the full team at Harry Fairbairn.

Sales

My salesman, Andy Brogan, was knowledgeable and nothing was too much trouble. A problem did occur but it was expertly dealt with by Andy which was a measure of his experience and professionalism.

Sales

Sales exec Andrew Devlin top class service. Test drive with product genius excellent. Handover in handover bay with reveal excellent

Sales

Got the car I wanted, when I wanted and for a price I thought was fair.

Sales

Couldn't be nicer

Sales

The sales person was polite, courteous and offered refreshments each time I went to the dealership to discuss owning a BMW

Sales

Very helpful.

Sales

My whole experience from the team at Harry Fairbain was great. from sales advisor to tech / demonstration before and upon collection of my car was great.

Sales

All good apart from some slight delays when Dumfries were having to wait on Giffnock for answers and information.

Sales

Dealership was great to deal with.

Sales

Car arrived when it was supposed to

Sales

Helpful and responsive from the initial contact, through the decision making process, and the delivery of the car

Sales

Rob kept me informed at all stages from ordering to delivery

Sales

Great service,very comfortable

Sales

Very easy to deal with.

Sales

No problems at all

Sales

Can fault nothing of the experience.

Sales

It was a pleasure to do business at this Centre. The salesperson (Omkar) was first class and met all of my needs.

Sales

Great staff

Sales

Made a general enquiry and they were very quick to respond. Had a personal video made about the car interested in. Omkar was very helpful and friendly. Listened to what I wanted and produced a car I was happy with. Explained everything thoroughly.

Sales

My car was delayed around 8 weeks, but I was kept informed. The handover was very good - it was my 4th BMW, but the technology has moved on such that there was a lot to learn, and with the help of a 'Guru' we soon had a good understanding

Sales

The staff at the centre genuinely cared that everything during the buying experience was right for me and couldn't have done any more to make me a satisfied customer.

Sales

Involved in every step and kept up to date on the build progress. Sales consultant went the extra mile and the experience was overall amazing.