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ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everyone's so helpful before you buy the car then they wash there hands of you.

Service

All good

Service

There was no messing about in and out problem solved

Service

Simple online booking for service requirements. Safe and courteous reception upon arrival at Service Center. Works satisfactory completed on time for collection, washed and valeted

Service

always very helpful

Service

Service advisors were very helpful and supportive

Service

done all that i asked a d car was very well cleaned upon collection

Service

From Tracy , on the reception desk , to Stephanie the service advisor I got 5 star treatment. They were friendly but professional in my dealings with them. My car was ready on time and returned washed / vacuumed.

Service

Excellent service from helpful staff, as always

Service

straight forward

Service

Everything went smoothly and My car was fixed quickly

Service

Service completed efficiently .Car valeted before return.Staff very welcoming.

Service

All work carried out swiftly and efficiently

Service

Efficient service

Service

Job was completed in advance of time advised.

Service

From booking the service to arrival and reception at garage to the regular updates on the progress of service everything went smoothly.

Service

Good service

Service

Can't fault the girl who dealt with me at all very professional, polite, friendly & helpful

Service

Everything from initial booking to completion and collection of car went smoothly.

Service

very easy to make the booking at a time convenient to me along with a courtesy car for the day, they kept me informed of progress and the car was ready at the agreed time

Service

hassle free well organised service experience

Service

All aspects were as one would have hoped

Service

Staff kept me informed on the service

Service

I could not fault the service in anyway .

Service

Customer service staff were friendly and I felt safe with COVID-19 procedures that were in place.My car was in for a service and was returned washed and cleaned inside.

Service

Kept me informed

Service

Fixed fault

Service

from booking to collection all went well

Service

Detailed thorough service resulting in peace of mind.

Service

Great service, friendly and welcoming staff.

Service

Given the current Covid crisis Harry Fairbairn were well organised with the required safety measures and the whole experience felt safe. Lisa explained everything about the work done to the car and showed me out to my car. Excellent service.

Service

All good

Service

The earlier than predicted collection of my car was very pleasing. I was thoroughly satisfied.

Service

Service carried out without fuss , easy to book on line

Service

Service Adviser was polite and made me feel at ease , explained all the details to me and kept me in touch.

Service

Had to rebook due to lock down but all arrangements were dealt with in a friendly but professional manner. Warranty repair was honoured due to lockdown circumstances.

Service

Friendly staff and high quality service.

Service

Was welcomed and told approx what time the work would be complete it was spot on

Service

Dealt with problem right away and kept me updated

Service

Stephanie was extremely helpful and friendly.

Service

The requested work, although very straightforward on this occasion, was done on time and the service department staff with whom I spoke were very courteous and friendly.

Service

the process was very smooth, your colleagues were very personable, friendly & professional, and given current issues the site seemed very safe & considerate of the covid-19 issue.

Service

Attitude, experience, knowledge and approachability of staff.

Service

Helpful staff.

Service

Car fixed and provided in timely manner

Service

No problems and all queries dealt with.

Sales

David fully explained everything and was in contact at all times to update on arrival of car etc.

Sales

I made contact and played out my requirements, within 24h a deal was drawn up that met my needs and worked for the dealer. I felt neither pressured or messed around.

Sales

I have dealt with Harry Fairbairn for a long time now. This is the 5th BMW that I have bought from them and I feel that they are an excellent company to deal with. They are very customer focused and have exceeded expectations with my recent purchase.

Sales

Very helpful

Sales

The salesman was very helpful and informative about the priduct

Sales

No issue

Sales

The service was very personal and efficient

Sales

In the current environment the Sales Team were both professional and knowledgeable.

Sales

Deal with the same salesman for years Brian Dragoonis excellent and helpful person

Sales

Handover was brief probably because of covid but sales people know I have been a loyal customer in the past.

Sales

Andrew Galston was extremely pleasant polite courteous and helpful he did everything possible to assist.

Sales

Consultant was very helpful and, considering the current climate, went to great lengths to keep me informed of progress from my initial enquiry through to product purchase. He was very proactive without making me feel I was being pressured.

Sales

Robbie provided updates on the cars arrival date and I recieved the car 2 weeks earlier than expected.

Sales

Very emotional at handover

Sales

Excellent service

Sales

Sales team very efficient and professional.

Sales

Andrew Devlin was very knowledgable and kept us informed at all times. He even organised for my kids to sit in an i8

Sales

Everything went very smooth

Sales

Wonderful service

Sales

Yan was very helpful friendly & couldn't do enough for us! On delivery my wife was ecstatic with her new car & of course her chocolate strawberries & Prosecco

Sales

Salesman Andrew was excellent

Sales

Nothing Much to say, the salesman did his best for us.

Sales

Process of purchasing the car and designing this very easy and felt fully supported

Sales

David Segal was very easy to work with, very efficient in handling all of the necessary pre-requisite information required and explained the process end to end extremely well.

Sales

Considering the circumstances - perfect from start to end. So much so we were happy to drive up from Cambridge again to collect.

Sales

Excellent customer service

Sales

Everything Explained Well. Very Professional.

Sales

Great communicate and was kept very well informed

Sales

No issues

Sales

The car was already on site. The sale was completed and the car was available for collection far quicker than we could possibly have anticipated. Highly efficient service!

Sales

Andrew was great from start to finish, helping us to think through the best options without being pushy. Brilliant experience

Sales

Constant back and forth of information so I was always in the loop about the going's on.

Sales

The whole process was explained to me thoroughly and my options explained in detail. Emails or telephone calls were answered promptly and I am very happy with the service I received at Harry Fairbairn.

Sales

Easy from start to finish especially through a very difficult period

Sales

It was all so easy doing business with Mr Roberts

Sales

The experience was quick and straightforward with no issues.

Sales

Competent and friendly staff

Sales

No question left unanswered. No need left unchecked. Honest and caring and a smooth transition from start to finish. Ultimately the agent, Andrew Galston, has done exactly what BMW want their team to do. To make a customer for life!

Sales

Andrew our salesman was great, helped us a lot in choosing and going through the process. Not pushy which was great.

Sales

Extremely happy with my experience, all staff were very helpful and friendly

Sales

Purchasing my new car was made easy by the friendly efficient service.

Sales

Great service and friendly.

Sales

Really happy with the service I received.

Sales

Our experience was first class. The time taken to advise and assist helped us feel so comfortable with no hard sell like most other dealerships. We felt special.

Sales

Quick and easy transaction and great after sales service

Sales

couldn't ask for better service

Sales

Top marks to Harry Fairbairn.Ansar made you feel very welcome and answered all our questions,very professional dealership

Sales

Excellent customer care and updated as soon as information was available.

Sales

The whole experience from making my initial enquiry to reaching a decision on the right model through to negotiating the purchase and finally delivery was an extremely efficient and professional exercise.