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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
High prices for tyres.
Sales person Matthew Logue, was very helpful & made me feel a valued customer.
similar to the last time I replaced 4 tyres, I had to immediately return to fix an issue
Very good service.
excellent quick service
Everything was done very well. My only issue was that I was informed that the car would be ready at 3:00pm but when I arrived at 3:30 it was still being worked on and I did not get it until 3:45pm. Help I am in a loop and cannot submit this answer!!
After sales services full of careless, have photos to prove!
The only down side is the carpark it's stressful trying to get parked
Service is ok. I also queried that my car bumper at the front to be looked at. I was told that I would receive a letter within few days about that and it is not included in the service. Todate I have not heard anything
not all of the work we had asked to be done was completed
Very good one of the best I have had
Software update required but told might have to pay depending on the results
Initial appointment within days was on a Saturday, part was not in stock but I returned to suit me midweek for fitting. All done while I waited.
No one available to quickly check for fault. Had to book car in and then wait nearly an hour for diagnosis. However, happier that repair was carried out in the one visit. Car not cleaned on return to me and no offer of courtesy car.
I was given a call in the morning to say the car was ready and when I went to collect it at 6 o'clock after I had finished work I was kept waiting for 20 minutes which was very frustrating.
Car had a few issues and it's been in the service centre three times already - bought only 6 months ago
Was sent video of inspection of car from weeks ago saying everything was ok then they failed MOT for a bulge on a perfectly good tyre and damaged the wheel on the process of changing it. Not happy atal.
Everything is coloured by our arrival experience
The car was not cleaned, and if it were then the locking wheel nut would have been found on my wheel
Car hadn't been washed on return as normal for last 12 years of being serviced by bmw
Job to replace rear seat leather covers was completed with the necessary time taken, to ensure that the task was well executed.
Good communication, reliable time and date and friendly, helpful ad professional customer service.
Visit was a complete shambles. Received a call 15 mins before due at dealer to say no loan car. They called back to say I could wait having told me earlier they needed car for half a day to change over winter to summer wheels!! Parking was a disgrace
Service was incomplete. Video of work done wasn't sent until we followed up on it. Car was returned unwashed. So, essentially, we weren't given things we've paid for.
See above. I will also mention, as I drove off, I noticed a lot of mechanic looking bmw workers going to Morrison's - so I assume if I had waited for my car to be washed it would have been quite a while longer yet again.
The only complaint I had was that they were reluctant to collect and deliver my car. I have been purchasing a new BMW from Harry Fairbairn every 3 years for over 20 years and this was the first time they had refused to collect and return my car
Issues with my car were resolved without any problems.
Not as good as other dealerships I've been with before
Are you asking about the Mot/Service?
I have only had the car for 6 months and had a service pack. I did not expect a £500 bill for brakes so soon. The car was barely cleaned on the outside and not cleaned inside
Terrible experience. Rude and unhelpful staff. Overpriced and work not done properly.
End to end customer satisfaction
As explained above it means a great deal to me to have confidence in persons I can trust to who are checking out my car without any concern.
Always very courteous and always looked after.
Staff extremely courteous, pleasant and helpFUL throughout both visits
I was kept advised of progress several times
I had a puncture and I was close to the branch in Giffnock. The service desk and service department were soo helpful in getting my tyre replaced and back on the road. A special thank you to Russell in service/garage team
Andy the service person was supposed to be calling back with a date for redoing a check that was supposed to have been done at service !! Still waiting on call !!
My service person was excellent. In handing the loan car keys back after emptying the loan car's contents into mine the person that took the keys off me was most unhelpful & rude.
beacuse it was only the first service and all appears to have been attended to ok
No communication and I was charged for Services that were not completed
As above after sales service is shocking
After a week my car was returned meant to have been but the same problem arose as soon as i drove it
Great help through my service
Just a little concerned that we had to return so soon after the initial service
very easy and efficient
Location terrible, poor customer service
a booking was available at short notice. faults efficiently diagnosed and rectified. Cost of repairs was high
Everything went as planned
I was told to take the car to the wrong place and when I eventually took it to the correct place the receptionist was not interested in my experience but only wished to tell me that it was not her fault as she is only the receptionist.
On using my car later in the week I was travelling on the motorway and it was a dirty evening I used my windscreen washers and found out that they were empty
Good customer service and easy to deal with
Car not fully fixed
I think support post sales should be improved. You have to call couple of times to just get appointment. No reps available. handing over vehicle multiple times to get things done. Let me know if you want to discuss. Don't provided curtsey car.
All was perfect, just seemed extraordinarily expensive.
Returned to collect car , replacement part not fitted properly and cars ambient lighting now fails to dim which was in working order prior to car being dropped off, also being charged for courtesy car especially when car was in for a warranty repair
Had to wait rather a long time but the car seems to be fine.
My car was booked in straight away for repair, I recieved a courtesy car whilst my car was in the workshop, repair was carried out to a very high standard.
Was up to usual standard everything taken care of in a friendly atmosphere
matters are not resolved again and i have a feeling of impending disappointment and issues continuing with this car.
Twice in 2 weeks wrong parts were ordered which meant 2 extra trips back to the gargage. First was wrong door lock ordered and 2nd was wrong door weather strip. Sunroof repair not done right first time. Not opening/tilting/colsing when returned.
The service conducted not value for money and I will not take out a service plan again. 'Routine' tasks should have been carried out and were not. Estimated cost of repairs for a failed mot - grossly overpriced. Poor service/communication all round.
Car was picked up and I was asked if I wanted them to check anything. I advised that the washer seemed to be low pressure. Straight away called back and said £162 for them to look at it. Also didn't complete service
Staff most helpful and friendly.
Very efficient and timely
I was told 2 hours I had to wait on car but after 45 minutes I went for walk car was still in same parking space and never got my car back for 2 hours 35 minutes
I was kept up to date with everything.
Very helpful, knowledgeable and attentive staff.
I was looked after very well by the salesman and the young girl on Reception. Overall a very pleasant experience.
I was given all the Information I needed to pick the correct car for me
I know the sales person well and he knows what I like and expect.
4th new car in a row from the same team. Highly trustworthy and efficient and went the extra mile.
No issues again good service and kept in contact with me
Highly rate my senior sales advisor Peter for being very patient supporting my decision making without pressure but guided me selecting the best vehicle for me. The genius team were brilliant too
Car delayed by a full month. Little to no communication from dealership, resulting in me having to call bi-weekly to find out if I was going to receive my car.
Great sales person and very attentive.
Robbie was fantastic, very friendly and knowledgable.
Delivered on time. Excellent assistance from tech experts. Well informed through the ordering and delivery process. Sales professional excellent.
I was pleased with the attention I received and helpful texts to let me know of the status.
Both sales and tech guys were excellent
Attentive and knowledgeable staff
Dealer was efficient, friendly and made the whole process very much a personal one. I appreciate they do this every day, but I thought it was good.
Great staff very helpful, Robert/Bob who done all the work in getting the car to us on time, his manner and personality, fantastic. Margharet.
I always feel well taken care of and listened to which I think is important when making a big commitment in buying a new car.
The purchase of the car was great but the delivery was not as planned. Agreed to get the car on Monday 4th March (took day off). Was told that day car not delivered, had to wait until Friday 8th to get car after work, left sharply as garage closing
The sales manager, Razwan, provided me with the best customer service I could ever imagine. The reception staff could have provided better service. The two ladies did not show much interest in my arrival to collect my new M2 competition
Customer service was great but Bmw & the delivery let the overall score down
From start to finish it was a painless experience. We were kept fully informed of progress and the sales service was excellent.
From day one I felt like my repeat business was appreciated. Yan Young at Giffnock made everything very straightforward and kept me informed throughout the process.
Andy Brogan (The Salesperson) could not have been more helpful.
kept me informed about the car i had chosen and everything went exactly to plan
Andrew Devlin's professional yet personal service.
Everything explained fully - from choosing which model up to explaining everything in the car on delivery.
Excellent customer service from BMW salesperson and carr arrived on time and to spec.
Good Customer Service from Paul Dalby at Harry Fairbairn, Giffnock.
over the years i have dealt with the same salesman David Segal and found him most helpfull kept me up today when he car would be delivered and ensured that i got the package that suited me
Was made to feel like a valued customer during the whole process. My requirements were met in all respects.
Customer service was fantastic
Andrew Devlin was great throughout the purchase of my car. He was easily reached by phone, and replied very promptly to all my emails The guy that took me for my test drive was very helpful and again, very friendly