Loading...

ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was really surprised that the car wasn’t cleaned. It was actually dirtier than it was when I dropped it in. These small things make a difference.

Service

Harry Fairbairn are an excellent dealership to deal with.

Service

My car was collected, brought back and I was kept informed throughout the day what was happening to my car.

Service

Everything was done with no fuss and to the price quoted and the car was returned washed and clean.

Service

Long wait to pick up car which was ready.

Service

Staff were very pleasant and professional.Warranty work was carried out, which is good.I was told the car would be washed...it was not. Not a biggie.The oil service light was showing, but oil not changed despite needing this soon.

Service

All work done on time and as expected

Service

To attempts to rectify squeaking brakes. One clean followed by a pad replacement. Noise has returned

Service

Service was efficient, courteous and thorough.

Service

Issue with car notvyet resolved. However I feel fully supported by staff at Harry Fairbairn.

Service

Technicians failed to identify the fault in my car which has resulted in it being in Dick Lovett BMW Bristol 400 miles from my home for approximately 3weeks awaiting parts

Service

When booking was told it would be a couple of hours. On arrival was told it would be all day. But managed to get the car at lunchtime as I required it to pick up children from school.

Service

All perfect except no valet only car wash. Not a huge issue

Service

Job completed was excellent. Only major complaint was getting my car parked. Far too many non customer non BMW cars rammed in to the parking bays. Very off putting.

Service

appreciated the drop off, however i was not told of a possible pick up service & when i got to the garage after 6 i was told i should have been there before 6, they did take the car but i was told the garage opened till 7, frustrating mixed info

Service

continued from above... staff eventually realised and quickly arranged us an advisor who then dealt with us quickly and efficiently. My point is that if you arrange an early check in for your car and have 10 miles to drive through heavy traffic to..

Service

The service staff were somewhat rude.I had conversations with three members of service staff and every one of them was surprisingly rude, confrontational and generally unhelpful. I could say much more...

Service

As above very professional

Service

Car parking for my vehicle is becoming a problem at this branch. Quite often customers cannot find a space to park including cars all double parked. It’s becoming a safety issue in my view. I use the garage regularly.

Service

Very efficient service. Sent reminders about time and date and information on service findings

Service

All works which were previously discussed and agreed were carried out sucessfully.

Service

Winter check - 4 new tyres. Reasonably priced.However waiting area was freezing.

Service

Job done as required. Probably took longer than was necessary.

Service

Part had to be obtained and was not delivered when expected (what I was told0 so car was longer in garage than expected

Service

Booked in for first service on my new car on Friday 16th andceaited whilst completed, only to be told three hours later they couldn’t change a filter because they didn’t have one in stock, days they would ring and am still waiting! Won’t use again!

Service

Staff were pleasant, friendly and attentive. Communication was good and service complete within timeframe.

Service

At Harry Fairbairn I am always well looked after and made to feel important.

Service

There were some minor issues with the car when collecting it. This was after a mix up with purchasing the car. It gave us a bit of hassle.

Service

I had to call the garage at the end of the day as I had no updates. Previously was kept up to date but the last time I didn’t know if I was getting my car back on the day or not until I called after 5pm having dropped it off a 9am.

Service

Although as yet they can't fix my car everyone at the dealership has been very nice and helpful. They also kept me up to date with progress.

Service

Fine. Service carried out as expected.

Service

Reception staff were incredibly helpful in providing me with information on how I could get my car seen quicker

Service

Service excellent, as alwaysdealt with

Service

service carried out satisfactorily.

Service

See above. Lack of communication, lack of planning and lack of understanding of the problem caused. I have no confidence that even now they appreciate the trouble caused not that it won’t happen again, given this is the second time it’s happened

Service

Excellent service: went over and above expectations and kept us updated every step of the way

Service

Everything from customer service to attention to detail and quality of work was faultless.

Service

I waited on the vehicle and was offered tea and coffee..they were very quick with the car as I was waiting

Service

I bought my 8 series from you in 2003 and you are still looking after it. I also bought a new 5 series three years ago.

Service

Done exactly as requested

Service

Process of repair was smooth and communication was good. As a secondary issue I asked for some advice on dealing with scratches on instrument cluster. I showed the engineer and was told someone would contact me - no response was received.

Service

Simple to get suitable date including keeping the vehicle for extra days when I needed to be away from home for a few days. Welcomed to the Service area and offered coffee etc. Led through process, kept in touch and finally got report.

Service

Quick service. Friendly environment and staff. First class car valet at the end.

Service

The tyre pressures were not checked or if they were the equipment was faulty as a warning came up about them.

Service

Vehicle came back after service as new.

Service

Very helpful and local

Service

Car collected , serviced and returned washed.

Service

10x better than Mercedes.

Sales

The staff were very helpful and provided comprehensive information

Sales

Car was set up beautifully. Rob helped set up the car and was extremely friendly and knew exactlly what he was doing with the car

Sales

David Segal and the team at Harry Fairburn Giffnock are fantastic. From the manager, to reception staff and the tech gurus, they were all great. David Segal was professional, highly responsive and great fun to deal with too!

Sales

As a repeat customer was a sales advisor I had bought from previously.

Sales

Friendly personal service

Sales

Peter Bell was ace. Very helpful, very patient

Sales

staff at dealership were excellent

Sales

It is hard to ;ut into words just how nice everyone was Just walking thru the door had a nice atmosphere. The desk staff were extremely pleasant (and provide us with excellent coffee) Robbie Olive was such a delightful person and is very thorough.

Sales

Staff very attentive and could not do enough for us. Everything was explained very clearly. Completion of paperwork was very simple.

Sales

Staff tried hard to make me informed

Sales

i was treated very nicely

Sales

Warm and friendly group of employees, great to deal with.

Sales

Customer service was exceptional, I even had a thank you from the branch manager.

Sales

Colin shaw is probaly the first salesperson i have ever trusted from the start to uplift 5 stars he is a credit to bmw

Sales

Due to dealing with the same salesman for years

Sales

Again, everything completed quickly and efficiently and in a friendly way. Making the process very user friendly.