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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
I think support post sales should be improved. You have to call couple of times to just get appointment. No reps available. handing over vehicle multiple times to get things done. Let me know if you want to discuss. Don't provided curtsey car.
My car was booked in straight away for repair, I recieved a courtesy car whilst my car was in the workshop, repair was carried out to a very high standard.
Returned to collect car , replacement part not fitted properly and cars ambient lighting now fails to dim which was in working order prior to car being dropped off, also being charged for courtesy car especially when car was in for a warranty repair
Had to wait rather a long time but the car seems to be fine.
All was perfect, just seemed extraordinarily expensive.
Was up to usual standard everything taken care of in a friendly atmosphere
matters are not resolved again and i have a feeling of impending disappointment and issues continuing with this car.
Twice in 2 weeks wrong parts were ordered which meant 2 extra trips back to the gargage. First was wrong door lock ordered and 2nd was wrong door weather strip. Sunroof repair not done right first time. Not opening/tilting/colsing when returned.
The service conducted not value for money and I will not take out a service plan again. 'Routine' tasks should have been carried out and were not. Estimated cost of repairs for a failed mot - grossly overpriced. Poor service/communication all round.
Car was picked up and I was asked if I wanted them to check anything. I advised that the washer seemed to be low pressure. Straight away called back and said £162 for them to look at it. Also didn't complete service
Staff most helpful and friendly.
Very efficient and timely
I was told 2 hours I had to wait on car but after 45 minutes I went for walk car was still in same parking space and never got my car back for 2 hours 35 minutes
I was kept up to date with everything.
Kirsty the service advisor was very helpful and friendly and kept me up to date with what was happening. Russell the tyre fitter was also very helpful and patient.
Everything was nearly perfect. Due to the delivery delay, they arranged a courtesy car but it was citroen C4 Cactus that took a long time to collect (2 hours),trading a Focus ST for a M140i, not acceptable was swapped for 530D to prevent cancellation
The car was taken to yourself instead of our local at Irvine like was asked when being picked up, there in causing me to waste time going to Irvine when my car was at Giffnock. When it was returned to us the keys were posted through the wrong door
Efficient and effective service professionally delivered
The issue highlighted with the brakes still persists and nothing was done to fix this. It was almost if it was a known issue that BMW aren't caring about. I was given the impression that this was harryfairbairns issue but a Bmw issue.
Efficient as usual, let down by the oil leaking and having to go back. Only 1 star deducted for this though, would give 5 stars if HF came and cleaned my drive of the spilt oil.
Always easy to deal with. Staff always go extra mile
Bit Chaotic. My car was delivered on a Monday but BMW Glasgow did not even realise they had it till the Wednesday after I called both BMW Glasgow and also BMW recovery who had to then call BMW Glasgow. Person who called had no clue what was wrong.
Great service experience from branch
Numerous attempts to resolve problems with car, mostly unsuccesfully. When latest problem with car was unable to be replicated by dealer I was charged £156 for diagnostics!
I find Harry Fairbairn the better BMW Dealership in my area. Only reason that it is not a 5 star rating is that there was 0.3 bar difference in the pressure of the two front tyres fitted.
No issues at all
The reception process should be speeded up.
The service staff were friendly kept me informed of the service progress
I mentioned squeaky brakes when I booked the service but this was not dealt with.
Again, prompt reply to my enquiry. Have yet to get the car serviced, so will know how they perform at that point.
Everything dealt with in an efficient manner.
service itself was good,one small point disappointed me all the preset switches were off, presumably while being valeted, i drove off with no lights on!! Disappointed at huge cost of proposed remedial bodywork to wing. Will look elsewhere for help.
After my service the clock showed 11000 miles until next service. After I'd driven just over 200 miles, it changed to 10000 miles.
I asked at the time of service booking, and at car pickup and phoned the day after to get sent details of my service pack I purchased with the car. Apparently they seem to have a wrong email address and not my current one;email@example.com
I was really surprised that the car wasnt cleaned. It was actually dirtier than it was when I dropped it in. These small things make a difference.
Harry Fairbairn are an excellent dealership to deal with.
Long wait to pick up car which was ready.
My car was collected, brought back and I was kept informed throughout the day what was happening to my car.
Everything was done with no fuss and to the price quoted and the car was returned washed and clean.
Everything explained fully - from choosing which model up to explaining everything in the car on delivery.
Excellent customer service from BMW salesperson and carr arrived on time and to spec.
Good Customer Service from Paul Dalby at Harry Fairbairn, Giffnock.
over the years i have dealt with the same salesman David Segal and found him most helpfull kept me up today when he car would be delivered and ensured that i got the package that suited me
Was made to feel like a valued customer during the whole process. My requirements were met in all respects.
Customer service was fantastic
Andrew Devlin was great throughout the purchase of my car. He was easily reached by phone, and replied very promptly to all my emails The guy that took me for my test drive was very helpful and again, very friendly
Knowledge and service
No problems experienced.
Polite and professional
Omkar Golatkar contacted myself as my lease was due up in a couple of months. Omkar gave me a list of options and deals available, without ever being pushy, he complete understood what I was looking for. Delivery was on time with no issues.
Staff member very professional, took time to explain all options available to me, nothing too much trouble.
I still have not received delivery of my car because there is a delivery stop on all BMW 2 series, so how can I be satisfied?
Very friendly, highly professional and knowledgeable. Went out of the way to ensure the product was right for me. A first class response throughout the purchase process.
The sales staff and product genius we're happy to answer all questions and spend as much time as you needed or wanted to with them
sales person Yan Young was excellent all through process
10x better than Mercedes.