Loading...

ABOUT US Harry Fairbairn Giffnock BMW.

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not for the first time I had to wait for my car on pick up...WHY do they tell me it’s ready for collection and then make me wait 30 minutes on arrival. I’ve already raised this before

Service

Efficient polite staff

Service

Treated really well at all times

Service

would only use main dealer

Service

Car was on for a full 3 days : was meant to be one day - I had to phone for progress updates (except for 2 spontaneous Service initiated calls) Courtesy car was unclean inside.

Service

My vehicle was loosing coolant and had a cooler replaced. I was suitably informed my vehicle was checked and road tested. After receipt of the vehicle and within one day the fault condition reoccurred. The vehicle is now being returned to the garage

Service

Poor service

Service

My car was booked in for MOT I waited almost 2 hrs and when I asked how things were going I wanna as told they hadn’t started it yet as there was a problem with ramps and it was going to another site

Service

The work was done as per service schedule plus MOT - I was informed of extras by phone. My only gripe was hanging around for ages after being told my car was ready. This meant I ran into 2 lots of rush hour traffic jams.

Service

Waiting times very long on most occasions

Service

I was assured I would get phone call updates. I got NONE. After more than 24 hours, I was sent a text on my mobile, which triggers a barely audible single beep. And Virgin media landlines do not accept text to speech. So I had to phone for info.

Service

Dealer unable to identify a fault

Service

Very pleasant and hospitable staff .

Service

Staff where very helpful and the car was serviced at speed.

Service

Very friendly staff.

Service

Although the work required was straightforward, it was done satisfactorily and I was informed of progress. Having left the car with the dealer, I was taxi'd to very close to my business. When I collected the car, it had been cleaned and valeted

Service

The service I received was excellent and kept upto date during the servicing of my car

Service

The service was completed when pronised

Service

I didn't actually attend Harry Fairbairn so my answer is due to the usage of the Harry Fairbairn facility of picking my car up then returning it to my place of work once the service was complete.

Service

Tyre pressure warning indicated on display when I received the vehicle back after being serviced. Chose service while you wait so couldn’t afford any more time to go back in to have it rectified.

Service

Because the car had not been fixed in time and there was poor communication I was unable to pick up the car on Friday. I therefore collected the car on Saturday morning and missed a social occasion that I had planned to attend.

Service

Slow in advising of necessary repairs

Service

Refer above. I still have the prospect of paying for another new wheel to replace a slightly buckled wheel that in my view should've been found much earlier in this process & at previous visits to the garage - another visit required.

Service

Kept me informed at all stages

Service

Time to wait was longer than I felt it should have been considering the car was booked in and it was not as clean as usual when I got it back.

Service

Good communication with Harry Fairbairn, video message showing my car being inspected was great.

Service

Harry Fairbairn Giffnock provide a first class service, enhancing the BMW ownership experience.

Service

Car was booked in for an MOT. Had arranged to wait but reception did not appear to know of my waiting. In fairness they did make this happen although waiting time was a little bit longer.

Service

car delivered, serviced and collected without issues

Service

Very Professional

Service

Great service

Sales

Have dealt with Harry Fairbairn for all out BMW and MINI vehicles

Sales

The team at Harry Fairbairn BMW Giffnock, provided me with the highest standards of service, from beginning to end. I must also single out Peter who handled the whole process for me. He provided me with an amazing customer experience! Recommended!

Sales

generally good with a small glitch regarding time of delivery ! (initially told 5/6 days but actually was 3 weeks)

Sales

Salesman was great. Not pushy very knowledgeable and I would go back to him again.

Sales

Razvan knows his stuff and is passionate about the products really makes you happy to buy from

Sales

Very satisfied here, the entire process was described in detail and ran to the timescales given, main factor for me in customer satisfaction is meeting me as the customers expectations- this could not have been dealt with any better. First class.