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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Fine. Service carried out as expected.
Generally very satisfied but did ask to check gear change but no feedback received on last visit, however, very polite and informative.
Only disappointment smell of smoke in hire car provided by Enterprise and not like for like replacement
service carried out satisfactorily.
Service excellent, as alwaysdealt with
Reception staff were incredibly helpful in providing me with information on how I could get my car seen quicker
See above. Lack of communication, lack of planning and lack of understanding of the problem caused. I have no confidence that even now they appreciate the trouble caused not that it wont happen again, given this is the second time its happened
Excellent service: went over and above expectations and kept us updated every step of the way
I waited on the vehicle and was offered tea and coffee..they were very quick with the car as I was waiting
Everything from customer service to attention to detail and quality of work was faultless.
Done exactly as requested
I bought my 8 series from you in 2003 and you are still looking after it. I also bought a new 5 series three years ago.
Simple to get suitable date including keeping the vehicle for extra days when I needed to be away from home for a few days. Welcomed to the Service area and offered coffee etc. Led through process, kept in touch and finally got report.
Process of repair was smooth and communication was good. As a secondary issue I asked for some advice on dealing with scratches on instrument cluster. I showed the engineer and was told someone would contact me - no response was received.
Very helpful and local
The tyre pressures were not checked or if they were the equipment was faulty as a warning came up about them.
Vehicle came back after service as new.
Quick service. Friendly environment and staff. First class car valet at the end.
Good service, friendly and efficient
Car collected , serviced and returned washed.
As above poor service speaking to people who knew little about cars and their component parts and couldnt explain exactly what was wrong with the car but expected me to continue hand over money.
Andy Henderson, the representative at Harry Fairbairn was exceptional. He dealt with all of my queries via e-mail whilst I was on holiday in Spain, keeping me fully aware on the status of my car. Andy is a credit to the establishment.
Extremely disappointed that I had to go home and wash my car immediately due to all the dirt streaks on all the glass
Great communication throughout. Unavailable part means I have to revisit which is always a bind.
Have used Harry Fairbairn for a number of years for servicing/repairs never had any major problems and anything we have not been happy about has been dealt with to our satisfaction.
Service was expensive for minimal work. On receiving the car, the day after my tyre pressure warning came on. Additionally a fault is now present in the boot sensor which is causing it to believe the boot is open - not there before the service.
Work completed as arranged. Kept informed of progress. Car cleaned inside and out... appreciated that.
My tyre pressure was a little low and the light was on and i thought they would have put a little air in, it doesn't cost anything. I also had to ask for a lift home because I wasn't going to wait two hours until my car was ready.
Outstanding lost pressure in my new tyre drove in without an appointment was taken care of from start to finish
Car was supposed to be taken on a long test drive it only moved 2.6miles
The video which was sent differed from the comments I received verbally, on status of my MOT, which was frustrating at the time. However when I called to clarify, I was told the information on the video was incorrect.
See above - would NEVER use this centre again
Waiting appointment for a service took 3 hours with no indication of times prior! Then left with what I believed no issues, driving out garage warning lights came on & BMW didnt want to know unless I was paying to fix their errors!
Everything was done as and when I required it.
Fast and efficient service throughout.
We were given a time to bring the car for service but then told that they werent sure what time it would be taken into the garage at. We did get a message when it was ready to be collected which was helpful
Always kept up to date with the progress of my car
Its feels a bit wrong to enjoy and look forward to a BMW car service at Harry Fairbairn. The coffee, the biscuits, the excellent service, the polite reminder calls, and alas its all over when youre walked to your shiny clean and beautiful BMW.
My issues were dealt with eventually but did cause some considerable problems to me in the interim.
Car in and in same day to my satisfaction washed and valeted
It would have been preferable to contact me by telephone when car was ready for collection instead of specifying a time. As a result I had to wait for half an hour to collect car - staff did apologise.
David at service reception desk was very helpful , both polite ,friendly and courteous however car was returned with fault NOT fixed and was still evident when I drove out of gate at BMW entrance although had been told thought fault had been resolved
You always feel valued as a customer.
Because, every aspect was professionally completed from arranging the booking to having the serviced and mot'd vehicle delivered to my home.
Usual excellent service and friendly staff experienced
As previously stated I had excellent service with very helpful and pleasant staff.
Didn't expect to have to wait, but waiting area and decent coffee made it OK.
Fantastic , professional , friendly service with my car returned earlier than expected.
Customer service and staff were very good. Only negative was that the vehicle technician didnt identify the noise issue and remedy it.
Fast and efficient service. Very polite and obliging staff salesroom and service staff. Very informative and helpful mechanic.
Came in with problem, came out job completely expertly
From entering reception to pick up car took precisely 30 minutes. The arrangements need totally restructured. This experience is not a one off. I would go elsewhere but that would involve travel inconvenience.
Fast, polite efficient service
As above. Detailing of car on hand back was poor
I was waiting for a 4 wheel alignment check, I wasnt given any report of before / after wheel status to see which ones were out of alignment I had chosen Harry Fairbairn branch over cheaper companies because I thought they would be most thorough
Took one hour to carry out an MOT retest - the only item to be checked was a new front tyre. I arranged to wait for the car but they didnt show any urgency in doing the job.
Efficient and prompt service
Fault with car attended to efficiently and professionally
The car was having the boot lock changed under warranty. It took a week from reporting it to getting the part in and fitted. I think that is good service
The driver who picked up my car was polite, well dressed, and knew his job well. When the car was returned he went through the work undertaken.
Satisfied with work
Car had a fault when leaving the garage
Speedy efficient service
Everything they said would be done was completed.
Told at service my car was washed and vacumed, the car had not been touched, which throws a doubt on the service.
Very helpful, they explained everything well
I believe it to be a fair opinion on the visit
Everyone was very helpful.
Never had any lasting problems with them and any issues have been resolved quickly and easily
First time I went there as per my confirmed and appointed day / time. Waited 45 minutes in reception having handed over my keys and signed for work to be carried out only to be told parts were not in. Why confirm my appointment and wait 45 minutes.
Very easy quick service. No issues
very polite and professional service but very matter of fact. Eastern BMW did not want to look at the car
Prompt and tiemly service
First class service the car was picked up and dropped of at my door.
No hold ups, work carried out efficiently.
On this occasion I felt my vehicle had not been cleaned to the usuL high standardI have received in the past.
To expensive for oil and filter change
would only use main dealer
Treated really well at all times
Efficient polite staff
My vehicle was loosing coolant and had a cooler replaced. I was suitably informed my vehicle was checked and road tested. After receipt of the vehicle and within one day the fault condition reoccurred. The vehicle is now being returned to the garage
Car was on for a full 3 days : was meant to be one day - I had to phone for progress updates (except for 2 spontaneous Service initiated calls) Courtesy car was unclean inside.
My car was booked in for MOT I waited almost 2 hrs and when I asked how things were going I wanna as told they hadnt started it yet as there was a problem with ramps and it was going to another site
The work was done as per service schedule plus MOT - I was informed of extras by phone. My only gripe was hanging around for ages after being told my car was ready. This meant I ran into 2 lots of rush hour traffic jams.
Waiting times very long on most occasions
Warm and friendly group of employees, great to deal with.
Customer service was exceptional, I even had a thank you from the branch manager.
Due to dealing with the same salesman for years
Again, everything completed quickly and efficiently and in a friendly way. Making the process very user friendly.
Colin shaw is probaly the first salesperson i have ever trusted from the start to uplift 5 stars he is a credit to bmw
A pleasant experience, enabling us to choose a car that best suited our needs.
Great experience from start to finish.
As stated above good personal and friendly device.
Ray Brown was pleasant to deal with
Excellent service includind the Sales Person--as usual--I have bought cars off him before and the personal relationship is important.
Professional service and nothing being taken for granted. I did not have this experience when I owned an Audi.
It was a pleasure
Very friendly and helpful. Omkar the salesman was very helpful and knowledgeable in all aspects.
Efficient ordering processing and communication
I was helped in what i needed for a car with no pressure at ant time to buy.
Happy with new car. Great car.
Care and attention from sales executive was fantastic. Full process explained clearly and stress free.
Colin Shaw was friendly and helpful in the car choosing process and his attitude and knowledge in the buying process was most helpful.Mr Cameron Smith was also very welcoming and friendly.Overall they made the buying of a car an enjoyable experience
Kept updated, everything went to plan .
The Reception Staff were very welcoming and helpful. The Centre was well laid out making it easy to see the cars and offered the privacy required whilst discussing the sale and sharing details.
From the minute I walked into the centre the service was impressive