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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
From sales through to customer care I can not fault my experience. It has been 1st class throughout
Kept me informed before during and after the service
It was the Kirkcaldy showroom that we visited. We were very satisfied.
For reason stated in question No I
Overall a great and easy service from well trained and friendly staff.
The adviser was first class knew what i wanted and managed to deliver.
Online booking for next day service, great communication throughout
It was quite disappointing to phone service to find if your car is ready and they don't seem to know what's happening or even if your car is in. Very unpleasant and unprofessional. Moreover the car was not washed or hoovered.
All agreed work was carried out as expected. Communication was spot - kept up to date before, during and after the work. The only minor issue was being unable to book appointment online - problem with Arnold Clark booking tool
Lack of communication
Lisa called and updated me throughout.
Kept me relatively informed.
Salesman, Ameer, was fantastic. Promptly answered all my emails, kept me up to date with the prep of car and great car buying experience.
The service we received from Harry Fairbairn was first class from start to finish
Good customer service when booking vehicle in over the phone, receptionist at branch was very welcoming and helpful. Service timescales were fairly accurate also.
Bought car in Feb 2019 with 26 miles on the clock. first reg 27th June 2018.Three weeks later service light came on. Service dept confirmed car was actually 2 YEARS old!
great communication and friendly
Initially a mix up which required 2 visits rather than one.
Helpful staff. Work done on time stated staff courteous
Waiting time was slightly long
No problems with booking the service, taking the car on the day and collecting the car at the end of the day. I was impressed that the service advisor informed me that my car had a service plan on it - something which I wasn't aware of.
After eventually being contacted to arrange the fault on the car which was evident within 24 hours of purchasing. The courtesy car that was given to me on the way out the door as they were closing was a manual and i drive automatic.
Whilst the work was done promptly, my car was not valeted. This was despite having forked out nearly a £1000 on new tyres.
While I do appreciate you tried your best, a little frustrating that we were unable to initiate a claim under BMW Protect on the day for slow puncture on tyre. Hopefully your speedy response to subsequently completing the claim form should help.
Easy to reach. Service staff make sure they understand the issue before documenting, if they need more expert help they go and get it from the technical team. Communication on progress is good. Do not need music blaring while sitting in waiting area.
I was slightly annoyed that the person that was looking after my service just passed the keys at the desk and I had to find the car in the car park myself. Not my previous experience, however it was clear she was not interested.
Once I explained the problem, I was advised to make an appointment to get my car inspected. I did this and the car was inspected and problem rectified
The model for checking in is slow and not required. Even picking your car up is onerous
Everything went exactly as I was informed. No false expectations set. All expectations met!
High prices for tyres.
Sales person Matthew Logue, was very helpful & made me feel a valued customer.
similar to the last time I replaced 4 tyres, I had to immediately return to fix an issue
Very good service.
excellent quick service
Everything was done very well. My only issue was that I was informed that the car would be ready at 3:00pm but when I arrived at 3:30 it was still being worked on and I did not get it until 3:45pm. Help I am in a loop and cannot submit this answer!!
After sales services full of careless, have photos to prove!
The only down side is the carpark it's stressful trying to get parked
Service is ok. I also queried that my car bumper at the front to be looked at. I was told that I would receive a letter within few days about that and it is not included in the service. Todate I have not heard anything
not all of the work we had asked to be done was completed
Initial appointment within days was on a Saturday, part was not in stock but I returned to suit me midweek for fitting. All done while I waited.
Software update required but told might have to pay depending on the results
Very good one of the best I have had
I was given a call in the morning to say the car was ready and when I went to collect it at 6 o'clock after I had finished work I was kept waiting for 20 minutes which was very frustrating.
No one available to quickly check for fault. Had to book car in and then wait nearly an hour for diagnosis. However, happier that repair was carried out in the one visit. Car not cleaned on return to me and no offer of courtesy car.
Car had a few issues and it's been in the service centre three times already - bought only 6 months ago
Was sent video of inspection of car from weeks ago saying everything was ok then they failed MOT for a bulge on a perfectly good tyre and damaged the wheel on the process of changing it. Not happy atal.
Job to replace rear seat leather covers was completed with the necessary time taken, to ensure that the task was well executed.
Car hadn't been washed on return as normal for last 12 years of being serviced by bmw
The car was not cleaned, and if it were then the locking wheel nut would have been found on my wheel
Everything is coloured by our arrival experience
As above tracking delivery of the car is poor and length of time for delivery after car arrived in the UK
Well looked after by staff
The whole process was handled well with The salesman being key to the process
Fast and easy service fantastic
It was all due to the Sales Consultant. He had a natural non pushy approach, was honest , accessible and went out of his way.
I was given honest advice which was tailored to my wants and needs
Third time at Harry Fairbairn Giffnock and no problem with sales or after care.
The salesman was very helpful and professional throughout the whole process
excessive wait time on arrival for collection despite having an appointment (around 25 mins), however reception were attentive in this time and I wasn't simply left waiting.
Again Customer Service was Second to None
I was kept up to date with progress of car production, all details were handled efficiently by Omkar and details of various systems explained by Grant.
Staff couldn't have done more to help us find the car that suited our needs best.
Could not have recieved a better service. Salesman was wonderful if it were not for him i would not have bought the car.
Some issues with the car but they are being sorted in the next few days
Friendly staff and very accommodating.
Nice sales person Robbie he never pressured the sale and was very knowledgeable.
I did not get my new car as quickly as expected as there was some technical issue, however I was given the manager's personal car which was an upgraded, higher spec than my own. I also set my satisfaction to 4.7/5 but was unable to submit at this
as above Andy Brogan looked after me from start to finish - nothing is a problem to him and he always delivers what i am looking for
Sales manager Matthew Logue was excellent, very professional and very helpful at all times.
Since the purchase of my car ,i was kept up to date on the progress off my new X5 as soon as it arrived in the country i was informed, i came to pick it up had a coffee with the salesman doing the final paper work, then a genus showed controls to me
Very helpful, knowledgeable and attentive staff.
I was looked after very well by the salesman and the young girl on Reception. Overall a very pleasant experience.
I was given all the Information I needed to pick the correct car for me
4th new car in a row from the same team. Highly trustworthy and efficient and went the extra mile.
I know the sales person well and he knows what I like and expect.
No issues again good service and kept in contact with me
Highly rate my senior sales advisor Peter for being very patient supporting my decision making without pressure but guided me selecting the best vehicle for me. The genius team were brilliant too
Car delayed by a full month. Little to no communication from dealership, resulting in me having to call bi-weekly to find out if I was going to receive my car.